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Kraft German Auto Inc.

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Reviews Kraft German Auto Inc.

Kraft German Auto Inc. Reviews (2)

Hi ***, Mr*** *** placed his order for porcelain tile wood plank with a small $depositWe tagged the materials sold for him so nobody else could purchase them He asked about installation and we explained to him that we can refer him to an installation company and that
they can do a no-obligation bid for the labor he was wantingThere was miscommunication between he and the company about what areas were to be doneThey went back out to re-confirmThen the customer was wanting to be installed quickly but there were other customers on the schedule ahead of himHe did not want to wait He didn't even tell us he was needing to cancel his orderWe only found out after the fact when we followed up with him a few days laterWe are sorry that the installation company could not get to his job as fast as he "wanted" itThat is something that was beyond our control It is clearly stated on his order that: "Signed paperwork that is terminated will result in a 20% cancellation fee along with forfeiture of any and all deposits." "Said deposits are 100% transferrable to other merchandise of equal or greater value and may be used for up to one year from the original contract date." His credit is currently still available to him Thank you, *** *** Flooring Distributors Sent from my iPhone

Complaint: [redacted]
I am rejecting this response because of the following reasons:1. When they did not complete the measurement how would they know how much tiles to tag and keep them aside for me so it is not a true statement. We showed interest on 2 color combination for our floor but we never finalized on the quantity. When I spoke to [redacted] he said they will place the order with their distributor once the measure is complete.2. We discussed the timeline right from the very first time we spoke to the business and after they took $300 deposit they never followed up with anything. I had to call them several times and [redacted] would return one out of 5 calls. 3. The contract I signed with them did not have any quantity details or total amount mentioned. I do have a copy of that contract with me and I am glad to share that with anyone.
Regards,
[redacted]

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