Kramer & Associates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This will acknowledge receipt of Complaint ID: *** filed by ***n *** on 10/15/We have notated the account with the complaint details and will we will immediately cease all communications with thecomplainant. If the complainant has any questions they can contact
our office and we will be glad to assist themFeel free to contact us if you require any additional information

This will acknowledge receipt of Complaint ID:*** filed by *** *** on 1/20/The phone numbers referred to in Mr*** complaint do not belong to our companyWe have ceased all contact with the complainant as of receipt of the Revdex.com complaint *** filed by him on
1/13/15. If the complainant wishes to resolve and/or discuss the balance due then they should contact our office and we will be glad to assist themPlease feel free to contact us if you require any additional information

Please do not waste your money buying a M[redacted] Filter Queen vacuum cleaner, especially from this company. I am sorry to say I paid $1,800.00. I traded in my C[redacted] vacuum to purchase it, and I am so disgusted that I stopped using it and purchased another C[redacted](now called Workhorse). Here are the reasons why: (1) The initial cost is much too expensive. (2) The paper filter cones and medifilters must be regularly replaced and are expensive. (3) The "free" annual maintenance is expensive, as they will want to replace the silencing filter - they tear a piece off a roll of foam-like material and charge almost $50. (4) Cleaning curtains and walls is used as a selling point, but the metal hose is too heavy to do that. (4) There are metal contact points that connect the pieces of metal hose together, which, after five years, have now corroded and each piece costs about $100.00 to replace. (5) I told Kramer & Associates I wanted them to buy back my vacuum, but they don't do that - once they sucker you into the purchase, you are stuck. Either you keep spending money on filters and replacement parts, or you purchase a much less expensive vacuum that works just as well. Please don't make the same mistake I did. Go on-line and read reviews on the M[redacted] Filter Queen and then save yourself the money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]