Revdex.com: I have received business owners statementIn regards to being in business over years, he should have known to inform me, as a customer, of any imperfections, feathers, or any discrepancies in the ring prior to taking it from my possession! Before I left the ring, the clerk at the counter I was speaking to, looked at the diamond through the eyepieceAt this time, I should have been notified if there was something wrong with the diamondEven after I picked the ring up, I was still not notified of any discrepancies in the diamondOnly after I questioned the stained prongs and noticed the cracks in the diamond was anything explained to meAnd when I mentioned the diamond was not cracked prior to sizing, the owner told me this was the original condition, which I know is not trueI noticed the difference in the stone immediately, and I have picture that attest to the stained prongs after sizing [redacted]
The customer came into the store on October 6th She had a diamond engagement ring and was requesting serviceThe ring needed to be cleaned and sizedIn order to perform the requested services the ring had to be taken inWe sized the ring and and professionally cleaned it for this customer We were not asked to assess the stone as part of the requested serviceThe sizing of the ring involved the shank and at no time were any tools or heat used on the diamondIt is impossible to have physically cracked her diamonddiamonds have imperfections that are natural to the stoneWe examined her diamond under 10X power and saw some white imperfections inside the diamondWe explained this to the customer that the internal imperfections inside the diamondWe also explained that those had been there all along, and they are called feathersWe follow a very stringent quality control process and each repair is checked and rechecked before it goes back out to the consumerThis customer did not inform us of the black staining on the prongsour jewelers rhodium all white gold after the piece has been worked onWhen you rhodium white gold which is part of our quality process, the coating actually improves the look of the gold and brightens itWe have been in business over years and our repair business is an important part of our businessWe have been in business over years and our repair business is an important part of our businessWe have never had a complaint in the pastWe guarantee the work that we perform and have an intense quality control process
Revdex.com: I have received business owners statementIn regards to being in business over years, he should have known to inform me, as a customer, of any imperfections, feathers, or any discrepancies in the ring prior to taking it from my possession! Before I left the ring, the clerk at the counter I was speaking to, looked at the diamond through the eyepieceAt this time, I should have been notified if there was something wrong with the diamondEven after I picked the ring up, I was still not notified of any discrepancies in the diamondOnly after I questioned the stained prongs and noticed the cracks in the diamond was anything explained to meAnd when I mentioned the diamond was not cracked prior to sizing, the owner told me this was the original condition, which I know is not trueI noticed the difference in the stone immediately, and I have picture that attest to the stained prongs after sizing [redacted]
The customer came into the store on October 6th She had a diamond engagement ring and was requesting serviceThe ring needed to be cleaned and sizedIn order to perform the requested services the ring had to be taken inWe sized the ring and and professionally cleaned it for this customer We were not asked to assess the stone as part of the requested serviceThe sizing of the ring involved the shank and at no time were any tools or heat used on the diamondIt is impossible to have physically cracked her diamonddiamonds have imperfections that are natural to the stoneWe examined her diamond under 10X power and saw some white imperfections inside the diamondWe explained this to the customer that the internal imperfections inside the diamondWe also explained that those had been there all along, and they are called feathersWe follow a very stringent quality control process and each repair is checked and rechecked before it goes back out to the consumerThis customer did not inform us of the black staining on the prongsour jewelers rhodium all white gold after the piece has been worked onWhen you rhodium white gold which is part of our quality process, the coating actually improves the look of the gold and brightens itWe have been in business over years and our repair business is an important part of our businessWe have been in business over years and our repair business is an important part of our businessWe have never had a complaint in the pastWe guarantee the work that we perform and have an intense quality control process