Kramer, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
IN ALL THE YEARS THAT IVE USED MY CREDIT CARD THIS IS THE FIRST TIME I DIDNT GET FULL DEPOSIT BACK....THEY SHOULD CALL THEIR BANK AND TALK TO THEM...I STILL EXPECT MY 272.12 BACK...I NEVER SLANDERED THEIR COMPANY...JUST FILED A COMPLAINT OF NOT GETTING DEPOSIT BACK...

Paul H[redacted] <[email protected]>AttachmentsFeb 16 to me, [redacted] Dear [redacted], I spoke with [redacted] in your Cleveland office this morning regarding the Revdex.com complaint against Imperial Home Center by [redacted] dated 2/8/2016.  Our position is that Imperial Home...

Center is willing to make full refund to Mrs. [redacted] her down payment less the credit card fees charged for this transaction.  On Friday, 02-05-16 in my last conversation with Mrs. [redacted] she insisted that this refund will be handled by her credit card company through their dispute resolution process.    I have enclosed with this e-mail all relevant documents pertaining to this complaint.  Included in these documents is a copy of the letter I sent by certified mail to Mrs. [redacted] on Friday 02-05-16 recapping events occurring up to that date.  As of today we have received no response from Mrs. [redacted].  As of 12:30 today, First Data (our credit card processing company) has no records of a chargeback being initiated. Paul H[redacted] General ManagerImperial Home Center16000 Madison AvenueLakewood, OH 44107 Business: (216) 221-6955Mobile:   (216) 509-2418

[redacted]Just wanted to let you know that I have accepted Paul H[redacted]'s proposal to install a new shower door within the next three weeks to eliminate the constant water on the floor problem. I am hoping that this will be a major improvement over the current door. As stated in my previous email to you from Tuesday, I will have to hire another company(s) to fix the other problems that are now out of warranty as Paul H[redacted] mentioned in his letter to you.I will send an update when the project is completed and am looking forward to a dry bathroom floor in the future.Thank you again.[redacted]

March 4, 2016 Revdex.com 2800 Euclid Avenue Cleveland, Ohio 44115-2408 Attn: [redacted] Dispute Resolution Team Leader Re: Complaint ID [redacted], Mrs. [redacted] Dear [redacted], In a meeting here at Imperial on January 22, 2016, I agreed to cancel a Kitchen Remodel Agreement between Imperial Home Center and [redacted] dated January 14, 2016 and offered to immediately refund the down payment amount of $11,498.80 less credit  card fees charged to Imperial. We also communicated that if credit card fees were returned to us after the refund was transacted Imperial would refund Mrs. [redacted] the difference. Mrs. [redacted] would not accept paying the credit card processing fees charged us from that transaction and left our building refusing to allow us to process the refund. Attempts to reach out to Mrs. [redacted] over the following two weeks by phone and finally a certified letter sent February 5, 2016 were unproductive. In my last discussion with Mrs. [redacted] before I sent the certified letter I was told that documents had been filed with her credit card company and that we would be hearing from them. We were informed in a letter from you dated February 10, 2016 that a complaint was filed against Imperial Home Center to the Revdex.com. On February 16, 2016, I responded to the complaint and provided all relevant documents pertaining to the complaint. Included in these documents was a copy of the letter I sent by certified mail to Mrs. [redacted] recapping events occurring up to that date. From February 16, 2016 until March 2, 2016 I made dozens of inquiries (phone calls and e-mails) with the Revdex.com, [redacted] and [redacted], and [redacted] Bank attempting to bring resolution to this matter. On March 2, 2016 [redacted], [redacted] Bank Credit Card Resolution Analyst informed me that at the urging of [redacted] Bank, Mrs. [redacted] was returning to Imperial Home Center to process the credit amount of $11,498.80 less $272.12 credit card fees charged to Imperial. Yesterday afternoon Mrs. [redacted] was refunded $11,226.68. We reiterated to Mrs. [redacted] verbally, and in writing that if our Credit Card Processing Center issues a credit against the merchant fees charged Imperial Home Center, it will be reflected on a future statement. Upon receipt of the statement from our Credit Card Processing Center, Imperial Home Center will contact [redacted] and make arrangements to refund the credited amount. This I can assure -you we will do. I have attached additional documentation from [redacted] as proof to the Revdex.com that Imperial Home Center received less than the $11,226.68 that we refunded Mrs. [redacted] yesterday, and certainly far less than the $11,498.80 that Mrs. [redacted] insisted we owed. In closing I respectfully ask that your office reconsiders its decision to post Mrs. [redacted]'s complaint in your public domain. Her complaint contains several erroneous and unfair statements. Also, Mrs. [redacted] was clearly in the wrong to have expected that Imperial Home Center should return nearly $300 more back to her than we received. I understand that the Revdex.com must advocate for the Consumer, however the fact that we are a principled business with over 30 years of accreditation with the Revdex.com should hold some sway in this matter. We acted fairly and honorably in dealing with Mrs. [redacted] and should not have to suffer her slander once it is posted on your website. Thank you for all the great work that your organization performs. I appreciate all the time and effort put forth by you in helping with this resolution. Kindest Regards, Paul H[redacted], General Manager Imperial Home Center