Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since I was provided the crutches originally by the ER - the issue should not have been run through Home Medical and should have been resolved by the hospital - also they were the ones I contacted about the replacements and should not be passing on the responsibility As far as the charges, I am not arguing that the services were not valid - my argument is they are not reasonable It is not a matter of not being able to afford the charges, it is that they are excessive For a minute appointment it is not reasonable to charge over $plus the charges by the doctor Maybe insurance companies feel this is reasonable but I do not I feel if these extremely high charges are going to be given the patient/customer should be made aware of up front I own a company and I know if I showed up and charged such high mark-up's and charges I would be run out of business If they expect to be paid on this I will expect to see and invoice on the cost of the boot to show a reasonable maand expect much more of an explanation on why they charge such high fees for someone to cut a cast off with a scissors Regards, [redacted]
The Froedtert Health Patient Financial Services Department was made aware of these concerns and we have spoken with the patient on several occasions Our official review was completed on 12/4/A call was attempted on 12/and contact was made on 1/advising of the review decision.As we have shared our final decision with the patient, we do consider this issue closed The patient call contact our Patient Relations Department at ###-###-####, should he wish to further pursue this concern
We have responded to the patient regarding his concerns Our Emergency Department was made aware of Mr [redacted] 's concerns with his crutches on May 19th Upon hearing the information, we immediately reported the issue to Home Care Medical, our partner in providing durable medical equipment to patients New, replacement crutches were delivered to Mr [redacted] that day Home Care Medical has also responded to Mr [redacted] 's concern multiple times HCM worked with the manufacturer to complete a thorough investigation into if there was a problem with the integrity of the crutches We are aware that Mr [redacted] has received an official response from HCM and has been directed to contact the manufacturer directly for any future concerns Additionally, Froedtert hospital does not bill for the durable medical equipment that is dispensed in the ED The patients sign and consent form for all DME that is provided via Home Care Medical and the bills for such items would be coming directly from Home Care Medical We also addressed Mr [redacted] 's billing concern with the Orthopedic Clinic This complaint regarding the cost of services was reviewed on 7/23/and found to be valid During the date of service in question, he was charged for an office visit, case removal and a boot The total charge of $was applied to his deductible and remains the patient responsibility The patient will be called today to advise that applying for Financial Assistance would be the only way to further reduce this bill We apologize that Mr [redacted] has not been satisfied with our response, however his issues have been reviewed and we have done our due diligence in looking into and addressing his concerns and will not be contacting him further regarding this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since I was provided the crutches originally by the ER - the issue should not have been run through Home Medical and should have been resolved by the hospital - also they were the ones I contacted about the replacements and should not be passing on the responsibility As far as the charges, I am not arguing that the services were not valid - my argument is they are not reasonable It is not a matter of not being able to afford the charges, it is that they are excessive For a minute appointment it is not reasonable to charge over $plus the charges by the doctor Maybe insurance companies feel this is reasonable but I do not I feel if these extremely high charges are going to be given the patient/customer should be made aware of up front I own a company and I know if I showed up and charged such high mark-up's and charges I would be run out of business If they expect to be paid on this I will expect to see and invoice on the cost of the boot to show a reasonable maand expect much more of an explanation on why they charge such high fees for someone to cut a cast off with a scissors Regards, [redacted]
The Froedtert Health Patient Financial Services Department was made aware of these concerns and we have spoken with the patient on several occasions Our official review was completed on 12/4/A call was attempted on 12/and contact was made on 1/advising of the review decision.As we have shared our final decision with the patient, we do consider this issue closed The patient call contact our Patient Relations Department at ###-###-####, should he wish to further pursue this concern
We have responded to the patient regarding his concerns Our Emergency Department was made aware of Mr [redacted] 's concerns with his crutches on May 19th Upon hearing the information, we immediately reported the issue to Home Care Medical, our partner in providing durable medical equipment to patients New, replacement crutches were delivered to Mr [redacted] that day Home Care Medical has also responded to Mr [redacted] 's concern multiple times HCM worked with the manufacturer to complete a thorough investigation into if there was a problem with the integrity of the crutches We are aware that Mr [redacted] has received an official response from HCM and has been directed to contact the manufacturer directly for any future concerns Additionally, Froedtert hospital does not bill for the durable medical equipment that is dispensed in the ED The patients sign and consent form for all DME that is provided via Home Care Medical and the bills for such items would be coming directly from Home Care Medical We also addressed Mr [redacted] 's billing concern with the Orthopedic Clinic This complaint regarding the cost of services was reviewed on 7/23/and found to be valid During the date of service in question, he was charged for an office visit, case removal and a boot The total charge of $was applied to his deductible and remains the patient responsibility The patient will be called today to advise that applying for Financial Assistance would be the only way to further reduce this bill We apologize that Mr [redacted] has not been satisfied with our response, however his issues have been reviewed and we have done our due diligence in looking into and addressing his concerns and will not be contacting him further regarding this issue