Kramer Micro Repair

Returned product according to return policy, company has failed to and refuses to refund money. [redacted] MicrorepairSales Rep: [redacted]Payment amount: $199 + $15 shipping, Total: $214 USDPayment method: Paypal via credit cardProduct: SID Exchange ServiceReceipt No: XXXX-XXXX-XXXX-XXXXOn 9/28/12 I paid $199 plus $15 in shipping for an automotive radio LCD unit. I received the unit on 10/02/12. Upon receipt of the unit I found that the unit was defective. I notified the seller via email that I would be returning the unit. The return policy states that products may be returned within 14 days for a refund minus a restocking fee.I returned the product via USPS first class mail. Shipping confirmation shows that the unit was delivered on 10/12/12. Further, I have an email on 10/15/12 from the company stating that the unit they received had a line of LCD text that was not functioning. The [redacted] believed that the unit I sent back was the unit that I had exchanged for a new unit. This email from 10/15/12 confirmed that they had received the unit. I emailed the company requesting a refund. The [redacted] stated that I was eligible for a $169 refund and asked for clarification for when I shipped the product back which I provided. I assumed that the money was refunded shortly after. While reviewing my finances I discovered that I was never refunded the money owed. I contacted the [redacted] of the company who stated that he had never discussed a $169 refund fee and never received the returned product. I have email records of all email conversations, purchase details, and shipping confirmations which I will make available upon request.The seller did not honor his refund policy. I am looking to receive a full refund of $199. The seller was originally located at [redacted] XXXXX. He has since moved to [redacted] XXXXX. Desired SettlementI originally paid $199 plus $15 in shipping. I am looking to receive a full refund minus the cost of shipping of $199.Business' Initial Response Contact Name and Title: [redacted], [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]The customer returned his old SID unit and pursuant to the terms of the SID exchange service as advertised at kramermicrorepair.com we were not able to provide a deposit refund due to its condition. The customer is now claiming that the SID he sent back was the good SID we sent him, but that is not what my records show and not what the emails we had going between us at the time explain. Given that the transaction is almost a year old and my records do not show the unit being returned, no refund is available at this time.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)-On 10/2/12 I advised [redacted] that I would be returning the unit he sent me in the original, unopened box. -On 10/15/12 after receiving the returned unit, [redacted] stated that:"The SID you sent back only has one line out. A little fluctuation is normal in the display as long as it is readable. We can send you one that is 100% perfect pixels for life. but there's no deposit refund on that product."At this point I reminded him that I returned the product he sent me:"I decided to return the SID that you sent me. I was not comfortable with the warranty so I decided that I would find another means for repair. I still have my original non-functioning SID unit in my car." At this point I asked for a full refund of $199 due to the fact that he sent me a defective product.-On 10/15/12 [redacted] replied: "Under our warranty terms it is not defective. I will make the refund of the amount less restocking.If you change your mind and want one that is 100% perfect pixels for life, we have those under a separate product and warranty."In this email [redacted] understands that I returned his unit that he sent to me. Although his unit was not fully functional, it was not defective per his warranty. He agreed to refunding me the cost of the unit less restocking, which is $169 per prior email conversations.-On 11/5/12 I contacted [redacted] in regards to the refund.-On 6/16/13 I contacted [redacted] again after finding that he did not refund the money that he agreed to. Throughout our conversations he claimed:1. He never received the unit. After providing him with the tracking confirmation he claimed that:2. The unit must have come in but he likely entered it into his inventory to be sent back out again. He no longer has the unit. If he had the unit, he would refund the money 3. After providing him again with the shipping confirmation and his reply email on 10/15/12, [redacted] claimed that I must have returned my original defective SID unit. I again explained to him that I returned the product that he sent me. Further, the defective unit is still sitting in my car. (If I returned my defective product as he is claiming, why would he so quickly enter it back into his inventory to send to another customer?)4. [redacted] then claimed: "I'm sorry, I can't just give you a $169 for a SID you claim to have sent a year ago that I don't have in my possession. I don't know why you ignored it for so long, but all I have to go on is my records and my inventory and I don't have that SID in either."-[redacted] initially denied this transaction taking place. He continuously changed his story upon receipt of documented conversations and shipping confirmations so that he would not have to refund the $169 that he owes me. -[redacted] states in his Revdex.com reply that "The customer is now claiming that the SID he sent back was the good SID we sent him, but that is not what my records show and not what the emails we had going between us at the time explain." I think it is clear from his emails that he does not keep proper records. It is also clear from our emails that I returned the unit that was sent to me according to his return policy and despite several attempts, he has failed to properly refund the money. Upon request I can provide PDF files of all conversations, receipts, and shipping confirmations. I can also provide dated photos of the original, nonfunctioning SID unit that still sits in my car to this day. Business' Final Response The customer returned his old SID unit and pursuant to the terms of the SID exchange service as advertised at kramermicrorepair.com we were not able to provide a deposit refund due to its condition. The customer is now claiming that the SID he sent back was the good SID we sent him, but that is not what my records show and not what the emails we had going between us at the time explain. Given that the transaction is almost a year old and my records do not show the unit being returned, no refund is available at this time.

Company sold me a faulty refurbished information display for [redacted] automobile and failed to replace it after requests from both myself and my mechanic.On [redacted] 2013, I purchased a [redacted] Information Display [redacted] 2 for XXXX - XXXX [redacted] The transaction was paid with [redacted] Transaction ID:[redacted] The unit was professionally installed by my mechanic and failed right after installation. The with clock/time information was not illuminated. My mechanic contacted the business and the unit was sent back for repair. When returned and reinstalled, the display unit had the same problem as before. My mechanic cross-checked the display unit by cross-installing displays between my [redacted] and another [redacted] The other display unit worked perfectly in my car and the faulty purchased unit showed the same problem in the other vehicle. My mechanic contacted the business again and then gave up trying as a waste of his time and my money. At this point I had spent more on labor cost than on the unit itself. I find references to similar complaints by other customers.[redacted]This was the las try I made at getting a working unit. The business owner suggests I repair the unit myself. This is the email exchanged:[redacted] 2014, at 16:29, [redacted] wrote:What you're describing indicates that there is a bulb burnt out or rattled loose during shipment in the screen of your [redacted]. There are six white plastic discs inset in the back of the unit. Three are visible without removing anything. These are the bulbs. Four behind the screen, and two behind the buttons on the front. If the portion of the screen that is dim is lit by one of the bulbs that isn't visible, you will have to remove the small plastic rectangular plate near the plug that covers these bulbs. You can do so easily with a small flathead screwdriver inserted in the gap near the plug. Once that plate is pried off, you can loosen and tighten the bulb with the same screwdriver. The bulbs were tested before we sent the [redacted] out, so it should light up when tested, but if it doesn't let us know and we can send a replacement bulb. ==========[redacted]==========On [redacted] 2014, at 6:48 PM, [redacted] wrote:This equipment failed not long after it was installed. The left hand edge of the display stopped illuminating. My mechanics removed the unit and sent it back to you for repair. After some time it was returned and reinstalled. I had not even picked up the car from the mechanic before it failed again in an identical way. What can I do now. I would like a working unit, but the cost of installing it, diagnosing it, and pulling it back out plus shipping has overtaken what I paid for the actual unit. (BTW, the mechanics cross-checked another unit from a [redacted] they have and it worked fine).[redacted]XXX-XXX-XXXX[redacted] Info Display [redacted]Desired SettlementEither a working unit or a refund. If they were in any way reputable they would compensate me for lost time and wasted money spent on mechanics and shipping.Business Response I never heard from him requesting a replacement...he bought something in 2013, three years ago, and then goes to Revdex.com first instead of coming to us? Something's wrong there! Good luck!Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)A copy of one of the emails saying the unit wasn't working correctly is included in my original response. My mechanic also called the business directly on more than one occasion. The faulty unit was already shipped back to the business and returned once without having the problem corrected. Is the business finally willing to replace the faulty unit with a good one?

Failed to honor his trade-in policy under which we were entitled to a partial refund of our $200 paid. We sent our failed Saab SID unit to Kramer Micro Repair June 24, 2014, after prior telephone consultation during which we were given explicit instructions which we followed to the letter. Pursuant to those instructions we paid $214 via Paypal for a rebuilt SID unit which arrived three weeks after payment. Kramer's instructions for removing our old SID were accurate and we were able to extract it from our 2000 Saab 9-3 without issues. We plugged in the unit and everything seemed to work fine. The next day we sent him our old unit, which per his instructions would have entitled us to a $100 refund. To this day we are still waiting for the refund, and instead received some bogus story that he never received the unit. Within four months a number of pixels on the SID he sent us went out and that humber has been growing rapidly. $200 wasted. We are unhappy with Mr. Kramer's product, his service and his refusal to uphold his end of the contract.Desired SettlementWe wish to be reimbursed the full $214, given the defective replacement unit provided by Kramer as well as Kramer's refusal to honor his $100 trade-in allowance.