Kratom Underground

She is complaining about a business that is closed and has nothing to do with [redacted] This is the equivalent of me having an issue with McDonalds and complaining about Burger King Kratom Underground was part of [redacted] ***, a Texas Corporation [redacted] is owned by * [redacted] , LLC You can't file a complaint about a company on a companies record that has nothing to do with the company she has an issue with Even though the company was shut down and [redacted] being separate was under no obligation to assist the other companies customer, we offer her a refund and free product She just had to come pick it up If she did email, I have no such email in my inbox Further, we record all calls so we probably have a recording Please remove this complaint against [redacted] for Kratom Underground a separate company

Complaint: ***
I am rejecting this response because: My complaint very clearly states Kratomunderground, and only mentions the connection of * ***The phone call in no way stated that I would be issued a refund upon arrival, I was told to send an email to *** with my order number and ask for a refundI was told that * *** would provide me with the same product I had purchasedI did just as I was asked, other than drive to * ***, why would I pay TWICE for something?! I figured, surely, by next week I would have at least a response and/or refundPlease furnish your recordingIt was verified to me that my original email had been received through kratomunderground website
*** ***

She is complaining about a business that is closed and has nothing to do with [redacted].  This is the equivalent of me having an issue with McDonalds and complaining about Burger King.  Kratom Underground was part of [redacted], a Texas Corporation.  [redacted] is owned by *...

[redacted], LLC.  You can't file a complaint about a company on a companies record that has nothing to do with the company she has an issue with.  Even though the company was shut down and [redacted] being separate was under no obligation to assist the other companies customer, we offer her a refund and free product.  She just had to come pick it up.  If she did email, I have no such email in my inbox.  Further, we record all calls so we probably have a recording.  Please remove this complaint against [redacted] for Kratom Underground a separate company.