Krav Maga Elite and Diamond MMA

Dear ***,Mr [redacted] has been attending our Academy since June 10, We have plans:month paid in fullmonth payment plan (month contract)month payment plan (month contract)Mr [redacted] has paid on time on his Retail Installment Contract Should he miss a payment and become days overdue, his contract will be sent to collections.Thank you for bringing this to my attention.Best regards,Joe D [redacted] Program DirectorDiamond Mixed Martial Arts

8-27-16Dear Kadi,Thank you for bringing this individual matter to my attentionLet me start out by saying we have many, many happy people training hard at our Academy that are getting great results! Several girls told me that they have lost upwards of pounds in weeks! What we are doing works and it is a good classThis participant did in fact train with us for her week Challenge which she paid forWe covered everything in the course that she paid for: Bootcamp group Fitness Class complete with Jump Rope, Shadow Boxing, Bagwork, Heavy Cardio, Medicine Ball Core work, Bodyweight Training, Truck tire Flips and Drills, Water Jug Runs, Sprints, etc(everything that was on the video and more) and Krav Maga Self-defenseAll classes were held and she attended most of her required classes and all measurements were takerI have all weights, measurements and Body Fat percentage and Body Mass Index for all participantsIt was not done on the first day because we had to wrap the hands of the new participants so we decided to do measurements the next time they came in which we didWe requested that our participants send their before picture by email return to us after receiving the Paleo Meal PlanWe sent The Paleo Meat Plan to this individualShe never sent us the before photo? About weeks into the class, she sent me an email complaining about wraps she bought from us and construction in the gymThe construction of the new office did not affect the class in any way and had nothing to do with herI don't know why she mentioned that? That was started long before the class startedShe was upset about finding cheaper wraps onlineWe charge $for the best quality and Mexican style [redacted] hand wrapsShe said she could get them cheaper online for $or so [redacted] makes different length wraps and the ones we sell are the longest availableIt could be she saw a shorter version on line? Ours are cmEven if she could find the longer ones for cheaper online, she would still have to pay shipping? And she would have to wait for the item to come inMeanwhile, she would have been training unsafely, as you can easily sprain your wrists while hitting the Giant Pole bags that we use if you don't have the proper wrapswas shocked that she was actually complaining about $Seemed a bit petty to me but to each is own? She also complained about the size of the classWe have a rule at our Studio that we have instructor on the floor per studentsWe have or instructors present for every class being heldClasses range from 10-participantsShe also posted negative comments and called me an ae on the [redacted] Page that her and another participant created for the ParticipantsI have requested from her and the other participant that this page be taken down immediatelyWe have our own [redacted] page and do not post derogatory comments on itShould it not be taken down, we will consult with our attorneyThis student took the course, then seemed to be suffering from something commonly called "Buyer's Remorse"?Thank you very much for bringing this matter to my attention,I appreciate it.Dedicated to my students' achievement,Joe D.-Program Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: MrD [redacted] was not truthful in his responseHe states that all measurements were takenParticipants measured each otherMrD [redacted] instructed us to measure our chests by putting the measuring tape over our armsI had to inform him that was not the correct way to measure chest Any documentation he has on our measurements are what we wrote down on the strips of paper he gave usBody fat percentage and body mass index was not doneStates "we had to wrap the hands of the new partcipants" - This never happenedHis assistant wrapped one woman's hands and we watched while we wrapped our own hands"We requested that our participants send their before picture by email after receiving the Paleo Plan" - The only email I received from MrD [redacted] was the receipt for paymentI heard from the other women that the Paleo Plan was emailedI asked MrD [redacted] for it and it was never sent so I asked a classmate to forward it to me"she sent me an email complaining about wraps" - The email was to express my disappointment in the class and that it was not as advertised I only mentioned the wraps because I stated that the challenge seemed like it was more about making money than the fitness journeyThat is also the reason for mentioning construction I actually did find the exact same wrapsSame brand and same length and because I am a Amazon Prime member, I get day free shippingMrD [redacted] did not understand that I was showing his lack of truth before class even beganHe was dishonest stating he had wraps for sale at $and then selling for $on the first day of classHe decided to focus on the cost of the wraps and completely missed my point"We have a rule at our studio that we have instructor on the floor per students"- If this was the plan, then he should have shared this with the classIt was advertised differently and that is why I and most women signed up"she also posted negative comments and called me an ae on the [redacted] Page that her and another participant created for the participants I have requested from her and the other participant that this page be taken down immediately" - I did not start the [redacted] groupIt was started by another woman in the class as a way to support and encourage each otherMrD [redacted] was not in this group It is sad that the only thing that bothered him was me calling him an aeThere were so many posts from women stating how deceived we felt and our disappointment in the class MrD [redacted] did ask the creator of the group to take it down I know this because she informed the group of it via [redacted] MrD [redacted] never at any point contacted me about the [redacted] groupThis is just another example of his dishonesty.I do not have buyers remorse, as MrD [redacted] stated I paid for a service that was not provided I am able to provide contacts of women who were equally disappointed in the Week ChallengeI have also attached the email correspondence between myself and Joe D [redacted] I have also attached several screenshots from the [redacted] groupI have blocked out portions because this information is public and I want to respect their privacy The email contains comments and forwardsI numbered the emails in the order in which they were written and received in the hope that it will make senseI have also included postings from the [redacted] group.Are you available to review links on [redacted] ? If so, the link is on one of the [redacted] postsYou wil see that the challenge says women.Regards, [redacted]

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the membership was cancelled in May of 2014, when the contract was signedNot in SeptemberIf I accept this request, I am worried this business will interpret this as grounds to collect on the fees between May and September, to which they have no right since the contract was cancelled in May
Regards,
*** ***

I have notified the billing company, *** *** *** to stop all billing to *** ***This membership has been cancelled as of September 21, as per your requestIf you have any questions, you can reach me at ###-###-####.Joe D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear [redacted],Mr. [redacted] has been attending our Academy since June 10, 2017.  We have 3 plans:3 month paid in full6 month payment plan (6 month contract)12 month payment plan (12 month contract)Mr. [redacted] has paid on time on his Retail Installment Contract.  Should he miss a payment and...

become 30 days overdue, his contract will be sent to collections.Thank you for bringing this to my attention.Best regards,Joe D[redacted]Program DirectorDiamond Mixed Martial Arts

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Mr. D[redacted] was not truthful in his response. 1. He states that all measurements were taken. Participants measured each other. Mr. D[redacted] instructed us to measure our chests by putting the measuring tape over our arms. I had to inform him that was not the correct way to measure chest.  Any documentation he has on our measurements are what we wrote down on the strips of paper he gave us. Body fat percentage and body mass index was not done. 2. States "we had to wrap the hands of the new partcipants" - This never happened. His assistant wrapped one woman's hands and we watched while we wrapped our own hands.3. "We requested that our participants send their before picture by email after receiving the Paleo Plan" - The only email I received from Mr. D[redacted] was the receipt for payment. I heard from the other women that the Paleo Plan was emailed. I asked Mr. D[redacted] for it and it was never sent so I asked a classmate to forward it to me. 4. "she sent me an email complaining about wraps" - The email was to express my disappointment in the class and that it was not as advertised.  I only mentioned the wraps because I stated that the challenge seemed like it was more about making money than the fitness journey. That is also the reason for mentioning construction.
 I actually did find the exact same wraps. Same brand and same length and because I am a Amazon Prime member, I get 2 day free shipping. Mr. D[redacted] did not understand that I was showing his lack of truth before class even began. He was dishonest stating he had wraps for sale at $10 and then selling for $15 on the first day of class. He decided to focus on the cost of the wraps and completely missed my point.5. "We have a rule at our studio that we have 1 instructor on the floor per 15 students"- If this was the plan, then he should have shared this with the class. It was advertised differently and that is why I and most women signed up6. "she also posted negative comments and called me an ae on the [redacted] Page that her and another participant created for the participants.  I have requested from her and the other participant that this page be taken down immediately" - I did not start the [redacted] group. It was started by another woman in the class as a way to support and encourage each other. Mr. D[redacted] was not in this group.  It is sad that the only thing that bothered him was me calling him an ae. There were so many posts from women stating how deceived we felt and our disappointment in the class.  Mr. D[redacted] did ask the creator of the group to take it down.  I know this because she informed the group of it via [redacted]. Mr. D[redacted] never at any point contacted me about the [redacted] group. This is just another example of his dishonesty.I do not have buyers remorse, as Mr. D[redacted] stated.  I paid for a service that was not provided.  I am able to provide contacts of women who were equally disappointed in the 6 Week Challenge. I have also attached the email correspondence between myself and Joe D[redacted].  I have also attached several screenshots from the [redacted] group. I have blocked out portions because this information is public and I want to respect their privacy.  The email contains comments and forwards. I numbered the emails in the order in which they were written and received in the hope that it will make sense. I have also included postings from the [redacted] group.Are you available to review links on [redacted]? If so, the link is on one of the [redacted] posts. You wil see that the challenge says 15 women.Regards,
[redacted]

8-27-16Dear Kadi,Thank you for bringing this individual matter to my attention. Let me start out by saying we have many, many happy people training hard at our Academy that are getting great results! Several girls told me that they have lost upwards of 30 pounds in 6 weeks! What we are doing works...

and it is a good class. This participant did in fact train with us for her 6 week Challenge which she paid for. We covered everything in the course that she paid for: Bootcamp group Fitness Class complete with Jump Rope, Shadow Boxing, Bagwork, Heavy Cardio, Medicine Ball Core work, Bodyweight Training, Truck tire Flips and Drills, Water Jug Runs, Sprints, etc. (everything that was on the video and more) and Krav Maga Self-defense. All classes were held and she attended most of her required classes and all measurements were taker. I have all weights, measurements and Body Fat percentage and Body Mass Index for all participants. It was not done on the first day because we had to wrap the hands of the new participants so we decided to do measurements the next time they came in which we did. We requested that our participants send their before picture by email return to us after receiving the Paleo Meal Plan. We sent The Paleo Meat Plan to this individual. She never sent us the before photo? About 4 weeks into the class, she sent me an email complaining about wraps she bought from us and construction in the gym. The construction of the new office did not affect the class in any way and had nothing to do with her. I don't know why she mentioned that? That was started long before the class started. She was upset about finding cheaper wraps online. We charge $15.00 for the best quality and Mexican style [redacted] hand wraps. She said she could get them cheaper online for $8.00 or so. [redacted] makes different length wraps and the ones we sell are the longest available. It could be she saw a shorter version on line? Ours are 185 cm. Even if she could find the longer ones for cheaper online, she would still have to pay shipping? And she would have to wait for the item to come in. Meanwhile, she would have been training unsafely, as you can easily sprain your wrists while hitting the Giant Pole bags that we use if you don't have the proper wraps. was shocked that she was actually complaining about $5.00. Seemed a bit petty to me but to each is own? She also complained about the size of the class. We have a rule at our Studio that we have 1 instructor on the floor per 15 students. We have 2 or 3 instructors present for every class being held. Classes range from 10-30 participants. She also posted negative comments and called me an ae on the [redacted] Page that her and another participant created for the Participants. I have requested from her and the other participant that this page be taken down immediately. We have our own [redacted] page and do not post derogatory comments on it. Should it not be taken down, we will consult with our attorney. This student took the course, then seemed to be suffering from something commonly called "Buyer's Remorse"?Thank you very much for bringing this matter to my attention,I appreciate it.Dedicated to my students' achievement,Joe D.-Program Director

Review: I signed a contract with this self-defense school that specified I had 3 days to cancel the contract. I did so within hours of signing it because I found there were over $500 of undisclosed, mandatory fees associated with taking classes at this facility. I call ed to cancel and the owner screamed at me to try to get my money back in court. I mailed him a formal letter to cancel and it arrived the next day and he still forwarded my information to his billing company and refuses to honor the terms of his own contract and refund my registration fee. I have forwarded the contract and proof of cancellation to the billing company, the Educational Fund, but they said they would continue to bill me until the merchant, Joe D[redacted], cancelled the charge.Desired Settlement: I would like them to stop billing me. Each month, I have to call my credit card company, file a complaint and fax the proof of cancellation, etc. I would like them to stop billing me each month.

Business

Response:

I have notified the billing company, [redacted] to stop all billing to [redacted]. This membership has been cancelled as of September 21, 2014 as per your request. If you have any questions, you can reach me at ###-###-####.Joe D

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the membership was cancelled in May of 2014, when the contract was signed. Not in September. If I accept this request, I am worried this business will interpret this as grounds to collect on the fees between May and September, to which they have no right since the contract was cancelled in May.

Regards,

Business

Response:

10–29-14Dear [redacted],I assure you, [redacted], and [redacted] that this membership is cancelled as of it's inception and no further billing will take place going back to the beginning when [redacted] signed it May 2014. It was an error by my billing company. I caught it when I received your letter recently and I notified the billing company recently "again" to cancel this contract. I apologize for any inconvenience this has caused and I don't expect another mistake from my billing company. This matter should be closed.Thanks.Joe D