Krazy Kenny's Custom Computer Warehouse

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Thank you for the opportunity to Help We at Custom Computer Warehouse care about our customers We apologize for any troubles!Mr [redacted] brought in Laptop because it wasn't charging, We saw It had physical damage, The laptop was/is covered under warranty for all hardware in the system in the event of manufactures defectMr [redacted] can come to us at any time for warranty repair (as long as there is no physical damage and warranty has not expired) and receive a FREE a Reformat/Reload a $value and Antivirus FREE for a year a $valueAgain Thank You Custom Computer Warehouse

Revdex.com NOTE: On August 2, the consumer, [redacted] dropped off the attached additional information to support his position regarding this dispute Consumer states: "I'm directing your attention to the fact I took it into Micro - Center Diagnostic Report that it's not anything I did to computer it was sold to me like that."

Good afternoon We here at Custom Computer Warehouse care about every single one of our customers that we service We apologize for any troubles that anyone has with any service that we offer or any product that we sell The laptop that Mr *** brought in because it wasnt
charging, it looked like it had physical damage, and it would definitely look like that if someone had told him that there was a cap that needed removed We have sold hundreds of these laptops and not one of our trained employees would have ever told a customer that a cap would need to be taken off before charging one of these hp laptops We apologize for any inconvenience that may have been caused by our skepticism of what looked like physical damage as we aim to please every single customer. When Mr*** brought his laptop in for a second time, we provided him with an option to repair the laptop for $to reload the operating system that he had destroyed with a failed withdows update The laptop was covered under warranty for every single piece of hardware in the system in the event of any failure or defect We explain to our customers that the warranty does not cover the software as with any warranty on a used computer Microsoft offers a suggested update for free to windows to any user with windows or above and it is entirely up to the customer to initiate the download of windows and it does not void any warranty as stated above the laptop comes with a warranty that covers all hardware and not software.We apologize for any confusion or frustration that we may have caused and we will definitely make it right no matter what We offer that Mr*** can come to us at any time and receive a free cleaning/optimization of his HP Laptop, or receive a reformat/reload of the operating system that the laptop is licensed to

Thank you for the opportunity to Help We at Custom Computer Warehouse care about our customers We apologize for any troubles!Mr *** brought in Laptop because it wasn't charging, We saw It had physical damage, The laptop was/is covered under warranty for all hardware in the system in the event of manufactures defect. Mr*** can come to us at any time for warranty repair (as long as there is no physical damage and warranty has not expired) and receive a FREE a Reformat/Reload a $value and Antivirus FREE for a year a $value.. Again Thank You Custom Computer Warehouse

I am rejecting this response because: When I got the tablet back home on the 22nd,
I did put it back on charge and the next day it did load completely back to the menu screen and has been working since You should review the wording of your receipt, because it states that there is a restocking fee if not defective....in the condition it was in on the 22nd, it would have been considered defective.....unless you would then try to use the unsaleable clauseI feel that your policies are setup to swindle customers out of their money and the wording on your receipt, as well as, your employees reflectI will consider this matter closed for now unless the tablet stops working againBy the way, your manager did look at the tablet and could see that there was NO DAMAGE to it

Thank you again for the opportunity to help you with this problemI am glad your tablet is working properlyIn the future if you still have any need for my assistance please feel free to call me at any timeThank you again for being a Custom Computer Warehouse customer you preciate your business and look forward to seeing you in the future

To: whom it may concern,
First and foremost, we would like to thank Ms*** for
being a customer and assure her that we will do our best to help her resolve
this issueWe realize that we cannot make everyone happy but we continue to do
our best to try! With that being said we attempted to
repair the laptop for the
amount that was paid initially but once we had invested our time into
disassembling the laptop we were able to see the extent of damage that had been
done was much worse than our initial told in our evaluationA proper repair would
have required a much larger budgetWhen we called Ms*** to inform her of
the bad news she stated that it was out of her price rangeWe offered to
fabricate a way to hold her DC jack in placeThis was also out of her price
range! So with pleasing the customer in mind, We offered to glue the DC jack in
place at a minimal cost to the customerWe always stand behind our work and
take pride in what we doAll of our repairs come with a warrantyIn addition
we would also like to offer a free PC tune up and optimization to show our
appreciation for Ms***’ patronage
Thank You
Custom Computer Warehouse

I am rejecting this response because: (1) no labor was performed since setting the power supply switch to the on position immediately powered up the computer; any competent repair shop would have first powered up the computer to try to duplicate the consumer's complaintThis action would have taken less than one minute, and since the business admitted they had not found a problem, it is clear they did not even try this simple operation; (2) the time promised was 3-business days which would have expired at 7:PM on FridayI got the computer at 6:pm on Friday, and nothing had been done to the computer at that time, so it is not a valid argument to say I didn't give them the full time to diagnose the computer; I had, in fact called them on noon that day and they said "we're working on it but haven't found anything yet"; at about 6:pm in a second call they admitted they hadn't tried a memory swap (weren't able to detail anything they'd done) but it will be ready by the time you get here"When I arrived, two technicians were standing at the counter casually talking, no other personnel in the store - obviously not working on my computer; when they brought it to me, it was obvious it hadn't even been opened, I had taped CPU cooler fan clips to the top of the PC and they were still taped there just as I had delivered the PC; (3) the policy that labor is non-refundable does not apply because no labor was performed as noted in aboveI as the comsumer paid the full service fee in good faith the system would be diagnosedThe business took my money but did not work on the computerSince the company did not expend any time or resources it is only fair the money be returned
Regards,
*** ***

To: whom it may concern,
First and foremost, we would like to thank Mr***
for being a customer and assure her that we will do our best to help her
resolve this issueThat being said, we are willing to offer a replacement for
his abandoned laptop!

Thank you for your EmailWe would like to look at the tablet and see if there is any physical Damage! If no Physical damage is apparent we would be glade to offer a exchange/refund after the restocking fee!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We at Custom Computer Warehouse care about every single one of our customers that we service We apologize for any troubles that anyone has with any service that we offer or any product that we sellAfter reviewing the history.We were in our stander time frame and were work on customers
system when they demanded taking the system back! Labor is no-refundable and work was doneAt custom Computer warehouse we will do everything we can to help our customersWe would welcome them to bring the system back for us to complete the Diags or we will offer a computer optimization ($value)FREE!

In this case, We at CCW disagree: But are willing to welcome them to bring the system back for us to complete the Diags and with a year virus protection! or we will offer a computer optimization ($value)FREE! and with a year virus protection! Thank you in advance

First and foremost I want to apologize to
the customer for any inconvenienceWe had some delays with the shipping of the part needed to complete the repair and we have invested a significant amount of
time and resources working on the TV that was brought in for serviceAfter replacing
the
problem component the issue persistsWe have since decided to re-install the customers original part to restore it to the same condition as when it was initially brought to us and issue a check for a full refund of all money paid for the services performedWithin the next hours we will be contacting the customer to inform him that the TV is ready for pickup and a check will be issued. Again we want to apologize for the inconvenience as it was never our intention for the repair to take the amount of time that it did and we have since implemented new policies and procedures to prevent situations like this from happening in the future. Thank you,***Custom Computer Warehouse

To: whom it may concern,
First and for most, we would like to thank Mr***, for
being a customer and assure him that we will do are best to help him resolve
this issueWe realize that though we can make everyone happy! We continue to
do are best to try! With that being said We
would like to see any documentation supporting
he’s clamSo we can help resolve this as quickly as possible!
Thank You
Custom Computer Warehouse

First and foremost, the truth is told! I personally help this customer, Along with my staffThe laptop they brought in, we tested right in front of the customer(why’ll they watched). We could not see any problem with the laptop As far as we could tell the laptop is and was in a
100% working conditionIt is still under warranty and we will be more than happy to repair any hardware issues it has, (not caused by physical damage)in conjunction the laptop came with a day exchange offer Even though it was well over Days, we still offered in exchange for any laptop in the store of = or greater valueWe back our systems under warranty and we were unable to Re-create the problem the customer was having At custom computer warehouse we strive for a great customer experience and we proud to fulfill obligation! We are ready to help if there’s something we can do?

Attached are the receipts requested stating my $claim

Revdex.com NOTE: On August 2, the consumer, *** *** dropped off the attached additional information to support his position regarding this dispute Consumer states: "I'm directing your attention to the fact I took it into Micro - Center Diagnostic Report that it's not anything I did to computer it was sold to me like that."

First and for most We apologize for any inconvenienceWe have spoke with the customer and will be reviewing the repair under warrantyIt looks like there was a trade and it was Miss documented