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Krazy Kenny's Custom Computer Warehouse

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Reviews Krazy Kenny's Custom Computer Warehouse

Krazy Kenny's Custom Computer Warehouse Reviews (9)

First and foremost I want to apologize to
the customer for any inconvenience. We had some delays with the shipping of the part needed to complete the repair and we have invested a significant amount of
time and resources working on the TV that was brought in for service. After replacing...

the
problem component the issue persists. We have since decided to re-install the customers original part to restore it to the same condition as when it was initially brought to us and issue a check for a full refund of all money paid for the services performed. Within the next 24 hours we will be contacting the customer to inform him that the TV is ready for pickup and a check will be issued. Again we want to apologize for the inconvenience as it was never our intention for the repair to take the amount of time that it did and we have since implemented new policies and procedures to prevent situations like this from happening in the future. Thank you,[redacted]Custom Computer Warehouse

To: whom it may concern,
First and foremost, we would like to thank Ms. [redacted] for
being a customer and assure her that we will do our best to help her resolve
this issue. We realize that we cannot make everyone happy but we continue to do
our best to try! With that being said we attempted to...

repair the laptop for the
amount that was paid initially but once we had invested our time into
disassembling the laptop we were able to see the extent of damage that had been
done was much worse than our initial told in our evaluation. A proper repair would
have required a much larger budget. When we called Ms. [redacted] to inform her of
the bad news she stated that it was out of her price range. We offered to
fabricate a way to hold her DC jack in place. This was also out of her price
range! So with pleasing the customer in mind, We offered to glue the DC jack in
place at a minimal cost to the customer. We always stand behind our work and
take pride in what we do. All of our repairs come with a warranty. In addition
we would also like to offer a free PC tune up and optimization to show our
appreciation for Ms. [redacted]’ patronage.
Thank You
Custom Computer Warehouse

Revdex.com NOTE: On August 2, 2016 the consumer, [redacted] dropped off the attached additional information to support his position regarding this dispute.  Consumer states: "I'm directing your attention to the fact I took it into Micro - Center Diagnostic Report that it's not anything I did to computer it was sold to me like that."

Thank you for your Email... We would like to look at the tablet and see if there is any physical Damage! If no Physical damage is apparent we would be glade to offer a exchange/refund after the restocking fee!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for the opportunity to Help....  We at Custom Computer Warehouse care about our customers.  We apologize for any troubles!Mr [redacted] brought in Laptop because it wasn't charging,  We saw It had physical damage,   The laptop was/is covered under warranty for all hardware in the system in the event of manufactures defect. Mr. [redacted] can come to us at any time for warranty repair (as long as there is no physical damage and warranty has not expired) and receive a FREE a Reformat/Reload a $69.99 value and Antivirus FREE  for a year a $39.99 value.. Again Thank You Custom Computer Warehouse

I am rejecting this response because: (1) no labor was performed since setting the power supply switch to the on position immediately powered up the computer; any competent repair shop would have first powered up the computer to try to duplicate the consumer's complaint. This action would have taken less than one minute, and since the business admitted they had not found a problem, it is clear they did not even try this simple operation; (2) the time promised was 3-5 business days which would have expired at 7:00 PM on Friday. I got the computer at 6:40 pm on Friday, and nothing had been done to the computer at that time, so it is not a valid argument to say I didn't give them the full time to diagnose the computer; I had, in fact called them on noon that day and they said "we're working on it but haven't found anything yet"; at about 6:00 pm in a second call they admitted they hadn't tried a memory swap (weren't able to detail anything they'd done) but it will be ready by the time you get here". When I arrived, two technicians were standing at the counter casually talking, no other personnel in the store - obviously not working on my computer; when they brought it to me, it was obvious it hadn't even been opened, I had taped CPU cooler fan clips to the top of the PC and they were still taped there just as I had delivered the PC; (3) the policy that labor is non-refundable does not apply because no labor was performed as noted in above. I as the comsumer paid the full service fee in good faith the system would be diagnosed. The business took my money but did not work on the computer. Since the company did not expend any time or resources it is only fair the money be returned.
Regards,
[redacted]

Attached are the receipts requested stating my $1200 claim.

To: whom it may concern,
First and foremost, we would like to thank Mr. [redacted]
for being a customer and assure her that we will do our best to help her
resolve this issue. That being said, we are willing to offer a replacement for
his abandoned laptop!

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Address: 5965 E Main St, Columbus, Ohio, United States, 43213-3353

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