Krazy Kileys

I purchased a tv from krazy kileys about a year and a half ago it has broke 3 times on me now on oct.25 I called krazy kileys to inform my tv have broke once again and that I would need it fixed I bought the extended warranty so it is required by them to do so I was givin the number of [redacted] who I apparently bought the warranty from and I sent them an email of the tv and they would get back to me about the decision whether the would be fixing it or whether I would be getting a new tv I waited for 2 weeks for [redacted] from krazy kileys to make a decision about this he chose tofix the tv, I informed him on how upset I was about this decision because it has been the 3rd time in a year I have had to have this tv fixed and wanted a new one because I had paid just over 4000$ for this tv and warranty, so he waited 2 weeks to make a decision then I was informed the wrong tv was ordered, then another tv panel was ordered and that took another 2 weeks to be delivered and once again it was the wrong tv, And then again another panel has arrived and I was told that it would be here the early in the following week that was over 2 weeks ago to this day and no one will return my calls everytime I call to get an ETA im always told they will call me back and no one ever does I have been waiting for now almost a month and a half for a repair and this was only suppose to take 7-10 business days, I was also told by [redacted] that they have never fixed a tv times in a year and most often after a tv is there twice the decision is made to the customer that they be given a new model of that version Desired Settlementi would appreciate if kileys would change the decision and give me a new updated model of this tv since it has had to be fixed 3 times this year or I would like to have more warranty on this item considering it just keeps breakingBusiness Response We received a request from [redacted] in early November that [redacted]'s Tv panel had failed and would need replacement. Within the week of receiving the repair request we had approved the repair and told [redacted] to go ahead and order the part. [redacted] is the local [redacted] service depot and handles repairs for most electronics stores throughout Saskatoon. The part , panel that was ordered was unfortunately back ordered from [redacted] so it took a little longer than usual to get to [redacted]. It may have taken 3 weeks unlike the usual 7 to 10 days. [redacted] did arrange with [redacted] to come out to his residence and install the panel. The first appointment scheduled [redacted] was not home, a new time was arranged between [redacted] and [redacted] and the part was brought out , only to be found [redacted] had shipped the wrong part, panel. So the ordering process had to start again, order the correct panel and of course wait for it to arrive. The panel was obtained and just last week [redacted] had gone to take the part to [redacted] and to install only to find the panel again sent from [redacted] was the wrong one. So where were at is were waiting on the new correct panel, of course over the holidays moving goods and talking to the correct people to ensure the proper panel gets sent is a little harder. We (Krazy Kileys) and [redacted] are trying to ensure [redacted] gets the fastest results that he desires but [redacted] has sent the wrong part twice. [redacted] and Kileys , will get this resolved as soon as we can. We will also like to offer [redacted] a extension of his warranty for the period that he has been waiting for the repair which as of of now is approx. 7 weeks. We will also advise the Revdex.com as we move along. ThanksFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thanks for your response to my concerns regarding my TV. I had phoned [redacted] February 21, 2014, They informed me that the panel that has arrived was in a damaged box. [redacted] gave me the option to use that panel but informed me that they had already ordered another panel because they were not confident in the integrity of the panel. I put my trust in their judgement and will wait for another panel. Final Business Response We have a new replacement tv enroute to replace his. The tv will be here today by (March 13 ) by all reports.

Complaint[redacted]November 24th 2014 - The command start was purchased for $239 plus tax for a total of 262.90 from Krazy Kileys by my boyfriend and given to me for Christmas.Early January I booked the appointment for the install with [redacted], the affiliate company of Krazy Kileys next door in the same building, as per the instructions on the bill of sale. These 2 companies are operating with two different store fronts, but are connected from the inside and share one management team.January 29th 2015 - 9am - I took the 2010 [redacted] to [redacted] to get the Command Start installed. At 12:40 I picked up my vehicle and paid $300 plus tax for a total of $330. When exiting the parking lot I notice a jingling, metal on metal sound in my vehicle. Over the next couple of weeks, the sound continuesFeb 12th 2015 - I returned to [redacted], explained the noise to the installer, [redacted]. We took the car for a drive and he heard the sound. I left the vehicle with him. When I returned we went for a drive again and the sound was still there. He took that dash apart once more, removed the key sensor (not part of the Command start and when banging it hard it made a faint metal on metal sound) He was convinced that that had caused the noise and so he wrapped it in a sound proofing and reinstalled it in my car. He told me that if that wasn't the problem to let him know and he would talk to his manager, at Krazy Kileys. After leaving I discovered that the problem wasn't solved.At the end of March I returned to the [redacted] and told [redacted] that the problem wasn't solved and that I didn't think that the key sensor was the problem because of 2 reasons. Firstly, the problem started after getting the Command Start installed and secondly, the sound deafening material didn't make a bit of difference. We booked another appointment. April 13th 2015- 1pm - I drop my car off at [redacted] for them to see if they can find out where the noise is coming from. Later that day I get a call from the store manager that my car is ready to be picked up. I asked if it they found the problem and if noise was gone. He responded that, he couldn't hear it.I arrived to pick up my car and went to [redacted] to get my keys from [redacted]. I asked him if he could hear the noise and he said that he couldn't. I took the car for a drive with my boyfriend in it and I heard the sound right away. I went into Krazy Kiley's and asked what is going on with my car. The assistant manager said that he doesn't know but that [redacted] had told him that he couldn't fix the problem. [redacted] A couple days later, an employee of the store called me to see if I preferred 4pm on April 30th or on May 1st . I chose April 30th and asked what they planned to do with my vehicle during this appointment, since it was so late in the day. He didn't know.April 30th 4 pm - I bring my keys to into Krazy Kiley's and leave my car until 6:30. I return to Krazy Kileys to pick up my car. The assistant manager hands me my keys and a white plastic bag with the parts of my Command Start in it. I drive away and discovered that the noise is gone.April 31st 2015 - At home with the components of my Command Start I take them out of the bag to see which of the parts was making the noise. It was the remote sensor. When shaken or tapped it consistently made the metal on metal jingling noise.May 1st 2015 - I return to Krazy Kiley's with the bag of Command Start components and show the assistant manager that the sensor makes the noise that I described. I requested a refund of $592.90. He asked to keep the defective unit to show the manager. They called later to say that the would only replace the unit and I would have to pay for a second install. They should have inspected the unit before installing it.Desired Settlement[redacted] I am asking for a refund of $592.90 for the defective unit and the install of the defective unit.Business Response As of Wednesday May 6th we have refunded the client's money in full, $592.90. There was a issue with compatibility with the car starter and the clients vehicle. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes, my money was refunded on Wednesday May 8tH and I consider this matter resolved. However, I am concerned that their comments say that "there was a compatibility issue" with my car. The unit functioned fine in my car. It was defective in the way that the sensor on the windshield made a jingling noise. [redacted]