Please see our attached letter.Thank you,Ohio SinglesDate: 3/28/17Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s rejection to our response.As we previously stated, we were working for [redacted] to find him the most suitable, compatible matches we could find on his behalfWe explain to our clients, and it is included in our paperwork, that we will match our clients with those who are likely most mutually compatible with them, according to their profile information and compatibility indicatorsWe also explain that we use our best judgment when providing referrals and no two people are generally perfectly compatibleAgain, [redacted] has informed us that he is currently dating someone outside of the servicesSince the fee he agreed to is non-refundable at this time, we are happy to keep his program on hold while he pursues his relationshipHe will not be eligible for a refund, per his signed agreement.Per our prior response, we wish the best for [redacted] and hope he changes his mind about our programWe only want success for him, as we do for all of our clients.Thank you,Ohio Singles
Please see our attached response.Thank you,Ohio SinglesDate: 3/20/17Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of Ms [redacted] ’s rejection to our response.We only wish to help Ms [redacted] find someone specialSometimes we may have a certain type of person in mind with certain characteristics, but we may end up falling for someone we never thought we would haveWe handle the compatibility aspect for our clientsThen, we have them meet just to determine if there is any chemistry between themSometimes we ask our clients to consider bending a little on their preferences simply because we want to give them EVERY possible opportunity to find that special someoneWe had a client send us a letter explaining that she is SO happy she agreed to meet a man we had in mind for her, although some criteria was not what she had requestedShe NEVER imagined she would end up falling for the man we matched her withTHEY ARE NOW MARRIED.We have been responsible for helping MANY people find successful relationshipsWe ask Ms [redacted] to have some faith in us and trust that we are experienced matchmakersWe look forward to continuing our relationship with Ms [redacted] and hope to assist her in finding a companion.Thank you,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They give you years to set you up with people, didn't know it was non-refundableThey gave me some paperworkIt's been almost a year but haven't done anything yetThe girl that I am seeing if I get married, I have given them money for nothing
I do not have any additional materials explaining the resell optionThe only reference to reselling my matches is handwritten on my contract, which has already been providedThank you, [redacted]
To Whom It May Concern,We apologize to [redacted] for the delay in processing her refund, as it can take timeThis has been taken care of.We wish [redacted] the best.Regards,Ohio Singles
Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of Ms [redacted] ’s complaint and will address her claims.Please note that we have been working hard on Ms [redacted] ’s behalf to find her the most mutually compatible, suitable matchThis can take much time and research, as we will ONLY match our clients with those who show to be compatible, according to the client’s profile information and compatibility indicatorsSome people find someone special right away and for others it can take timeThis is why we explain in our Regulations (which Ms [redacted] received a copy of when joining and agreed to having reviewed in her agreement) that we are unable to predict the time frame and frequency of matchesHowever, we will continue working for our clients until all referrals have been fulfilled, per the agreement.We did find a potential match for Ms [redacted] in November, but decided not to put it together, due to some details regarding criteriaTherefore, we did not contact Ms [redacted] about this referralMs [redacted] then contacted us in December and said she met someone, so she questioned the resale optionMs [redacted] ’s understanding was that she could sell her program back to our company, but this is not how the resale option worksThis option entails that the client must refer a friend or family member to utilize the remainder of their program if they are found to be qualified for our servicesThis was explained during the interview processMs [redacted] said she was under the impression it was something different, but we explained that we have never purchased back a client’s programThere is also nothing in the agreement which states that we have a “buy back” type optionThe agreement states “resalable”Ms [redacted] spoke with a couple different staff members regarding this issueWe have offered to keep her program on hold while she explores her new relationshipMs [redacted] just spoke with someone yesterday, 1/10, and we explained we would have someone else contact her as wellWe have now received this complaintIn addition to signing an agreement which explains that clients may only cancel within their 3-day right of rescission, Ms [redacted] also signed a client obligation form which states that she agrees to contact us directly if she has any concerns regarding her programShe agrees to talk with someone in Client ServicesIf she is unable to reach a resolution with our Client Services staff, she then agrees to speak with a senior member of our Client Resolution teamMs [redacted] has agreed to all the above prior to contacting any third-party agency, which includes contacting the Revdex.com.We apologize that there was apparently a misunderstanding with the resale option, but we have reiterated to Ms [redacted] what this option entailsWe would like nothing more than to continue working with Ms [redacted] or we welcome any friend/family member she may like to transfer her program toThank you for your time in this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid for a premium service and only reason for me to go with them was because they made me believe they can meet my criteria needs and I wish they had been upfront and complete reality picture on the compromises I will have to make every time I meet someoneCompromising was not mentioned when they tried selling me on thisOn top of it comparing two people is not a very good idea while trying to convince me on their services they are providingBasically the way I see it, they are asking me to settleIn an analogy, if someone wants a Ferrari, they can never settle for a Porsche.They did call me during work hours and left me a message, but I have also returned their calls but been unable to chat as yet Regards, [redacted]
We have attached a response letter and copies of Ms [redacted] 's agreement and client obligation form for your reviewPlease let us know if you need additional information.Thank you,Ohio SinglesWe are in receipt of Ms [redacted] ’s complaint and will address her situation.We would first like to mention that we have only matched Ms [redacted] with gentlemen who showed to be most mutually compatible with her, according to their profile informationMs [redacted] ’s first match is a very busy businessman, therefore, it appears he was having difficulty committing to a dateHowever, we can understand Ms [redacted] ’s frustration, as we also wanted them to meet for a dateMs [redacted] ’s second match showed to be compatible with her, but Ms [redacted] felt there were various differences between themOn the other hand, they also shared many commonalities as wellWe do respect Ms [redacted] ’s feelings and continued the search for a new match.We tried reaching out to Ms [redacted] when receiving her feedback for her second matchShe responded and stated that she felt there was nothing to talk aboutPlease note that Ms [redacted] signed a client obligation form when she joined our services which states that she agrees to contact us directly if she has any concerns regarding her programShe agrees to talk with someone in Client ServicesIf she is unable to reach a resolution with our Client Services staff, she then agrees to speak with a senior member of our Client Resolution teamMs [redacted] has agreed to all the above prior to contacting any third-party agency, which includes contacting the Revdex.comThe client obligation form also states that dating is a numbers game and that our clients will not necessarily like everyone they meetThe client also agrees, per this form, that we will match them with compatible individuals while keeping preferences in mindWe always try to come as close as possible to what our clients are looking for in a partnerWe also want to give them every possible opportunity to find someone.Also, Ms [redacted] received a copy of our Regulations upon joining (and she agreed to having reviewed these Regulations in her signed agreement under paragraph #2)The Regulations states under the Referrals section:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolute discretion as ‘likely most mutually compatible’ as indicated in your singles dataThe final determination to meet a referral is yours and yours aloneYou understand and agree that we will supply you referrals on an as available basisBecause we try to send compatible referrals, you understand and agree that there is no way for us to predict the frequency and time frame of each referralHowever, we will search on your behalf on a monthly basis, but we will only match you with others that we feel you are compatible withYOU FURTHER UNDERSTAND THAT NO TWO PEOPLE ARE GENERALLY PERFECTLY COMPATIBLE AND AGREE THAT WE WILL USE OUR BEST JUDGMENT IN PROVIDING REFERRALS THAT MOST NEARLY MATCH YOUR REQUIREMENTS."We never know how truly compatible two people are until they meet one another and interactWe always hope for the best with each and every match we put togetherIf our clients meet and have chemistry, great! If not, we continue the searchThis is why we offer packages of multiple referrals to our clients.We explain to our clients when they join that we will search for compatible matches for them through our existing client database AND we will also recruit new people on a regular basisThis helps us to expand the pool for our match search, so our clients have more of an opportunity to meet someone special
To Whom It May Concern,Please see the following attachment:Thank You,Ohio SinglesOhio SinglesDate: 2/19/16Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s rejection.As we previously explained, we have been working very hard on behalf of [redacted] [redacted] came to us in search of someone special and we are trying to help him find a companionWe are not trying to place any “blame” on [redacted] We are simply trying to communicate with him and resolve his concernsAs we said, we promised to match [redacted] with those who are likely most mutually compatible with him, according to their profile informationWe use our best judgment when providing referrals, there is no time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clients that it is beneficial to be more open on their preferences, as this can better their chances of finding a successful relationshipWe are only trying to help [redacted] be successfulWe are encouraging him to be open.As we stated, we matched [redacted] with a woman who was, indeed, a clientHowever, she became unavailable for dating and forgot to inform our staff of her availabilityAgain, [redacted] signed an agreement which contains a cancellation policy (we previously provided a copy of this agreement)This policy states that the Client must cancel in writing within their 3-day right to rescind [redacted] did not cancel within his 3-day right of rescissionAlso, [redacted] agrees to try and resolve any matters directly with our staff, per his signed client obligation form (we previously provided a copy of this signed form)As we mentioned, we would like nothing more than to continue working with [redacted] We are here for him.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I’m not happy with the response of Ohio Singles! I been given the same responses over and over again! I wouldn’t recommend this company to anybody! Have cost me a lot of moneyThe men they fix me up with were far from being compatible to me.I only wish I had checked them out betteNot satisfied at all! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ohio Singles states that the resell option was explained during my interview, however this is not the caseIn fact, as I have stated before, the answers I received to my questions on the resell option made me believe I was able to resell to Ohio SinglesSpecifically, I asked how the price of the resell option would work if I used some of my referrals and asked if it was pro-rated based on the number I used [redacted] , the interviewer, stated that yes they would be pro-ratedI also asked if my "extra referral" would be eligible for the resell and she said noMy contract does not specify that I can only resell to other singles and I believe Ohio Singles has been purposefully vague on this matterThey deliberately misled me on this option so that I would sign up for this serviceI have not spoken to any from Ohio Singles since January I asked that my complaint be escalated and that I wanted to speak with the next level manager to help resolve my issueI was told that I would not receive a different answer from anyone elseI still asked for my complaint to be escalatedThey stated in their return letter that someone would contact me and I waited several days before sending my response back to the Revdex.com in order to give them time to contact me but have not heard anythingI still feel that I should receive a full refund on this service since my contract states I can resell my referralsThe contract does not state that I can only resell to other singles Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to this matter, is like to address several points in Ohio Singles response:The materials provided do not guarantee a match, but do indicate it may take 0-weeks to receive the first matchI have received matches in over weeksIn my interview, I asked questions about the sell back option and it was never explained that I could only sell to other singlesIn fact, the answers I received made me believe I could sell them back to the company because I asked a question on if the amount would be pro-rated based on the numbers of referrals I usedI feel I was deliberately misled on this feature so that I would sign up for this very expensive serviceI have been in contact with the company and have been told there is nothing they can do for meI have asked for this to be escalated and was told we can escalate, but they will tell you the same thingI feel I have no other option than to contact the Revdex.com since the company is clearly not willing to work with meI am not interested in placing my account on hold or selling my referrals to others because I feel this company is fraudulent and a scamI would like a full refund for the services I paid for and have not received [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
To Whom It May Concern,We are in receipt of Mr [redacted] ’s complaint and will address his claims.We have been working very hard on behalf of Mr [redacted] since he became a client with usPlease note that Mr [redacted] has been matched with women who all showed to be most mutually compatible with him, according to their profile information and the compatibility indicators in their profile.Mr [redacted] has received matches thus farEach woman was compatible and met his preferencesOnly one woman we presented was year older than him and inches shorter than his minimum preferenceWe would like to mention that we explain to our clients various important details when they become a client in our programWe provide our clients with a Regulations pamphletIn these Regulations, there is an important paragraph titled, “Referrals”It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referralsWe try to come as close as possible to what our clients are looking forWe explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferencesIf we find a match for someone, but they are year older or inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone specialSometimes we think we may have an idea of our ideal match, but those feelings can change if we meet someone who has other characteristics we find appealingEspecially if a couple is attracted to one another and finds various commonalities (and they are compatible), the relationship can definitely workWe have been responsible for helping MANY individuals find a companion and we want to assist Mr [redacted] as well.At the completion of each client’s program, we conduct a managerial reviewThis is when management sits down, discusses the client’s experience and determines if any matches should be “bonused back”, depending on the situationThis means the client will receive additional matches at no additional chargeIf Mr [redacted] reached the end of his program and still has not found someone special, we will discuss his program and possibly provide additional referralsWe always try to do the right thingWe especially want success for all of our clients.In addition, Mr [redacted] signed an agreement which contains a cancellation policyThis policy states that the Client must cancel in writing within their 3-day right to rescindMr [redacted] is not eligible for a refund at this timeMr [redacted] also signed a client obligation form which states that he agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our programHe also agrees to discuss any concerns he may have directly with our staffMr [redacted] sent e-mails recently requesting to cancelWe called him to discuss his e-mailsHe said he no longer wants to pursue this and wants his money backWe explained and remided him that this is a process and that the most recent match we found for him fit very well with his preferences and vice versaHe said “no”, he just wants his money backWe reminded him that he signed a non-refundable agreement and we would still like to work with himHe said “no” and ended the call.We would very much like to continue working with Mr [redacted] Our only goal is for him to be successful in our program.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with [redacted] at Ohio SinglesFirst she told me that my package did not include the resell option and that was only available at a higher price pointI asked her to check my contract, as it was negotiated and handwritten into my contractAfter [redacted] checked my contract she stated that was out of the norm and she wasn't sure why I was offered that option, even though [redacted] is the one who sold me the packageClearly [redacted] did not remember speaking to me or offering me the resell option [redacted] then stated she explains all the packages in the same manner and that it was explained that the resell option was to other singlesI asked [redacted] if that is written anywhere in the materials she presented to me and she stated no I maintain my original position that the option was not clearly explained and the I was misled on this resell optionOf course I am disappointed that I was not presented with any matches; I signed up for the service with the hope they would help me in my searchI have entered into a relationship, which is the reason I am no longer interested in their services and would only like to act on the benefit that was presented to meI am not trying to get out of my contract because of this relationship; I am trying to use the feature that was sold to me Regards, [redacted]
Please see the following attachment:Thank You,Ohio SinglesDate: 11/23/15Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s second rejection to our response.We ask that [redacted] please refer to paragraph #of his signed agreement.Thank you again for your time in this matter.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ***,These people at [redacted] are flat out lying to you.They matched me with women,both of which I complained to them personally( [redacted] and ***) that these women were either over weight or filthy in their personal hygene.The third match called [redacted] and told them not to have me call her.I was told by ***,that I would be compensated for of the matches.This company has breeched it's contract and I would like a refund on a pro rated basis for matches not fulfilled.I have met someone and their service is no longer required.Thankyou, [redacted] Regards, [redacted]
Please see our attached letter.Thank you,Ohio SinglesDate: 3/28/17Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s rejection to our response.As we previously stated, we were working for [redacted] to find him the most suitable, compatible matches we could find on his behalfWe explain to our clients, and it is included in our paperwork, that we will match our clients with those who are likely most mutually compatible with them, according to their profile information and compatibility indicatorsWe also explain that we use our best judgment when providing referrals and no two people are generally perfectly compatibleAgain, [redacted] has informed us that he is currently dating someone outside of the servicesSince the fee he agreed to is non-refundable at this time, we are happy to keep his program on hold while he pursues his relationshipHe will not be eligible for a refund, per his signed agreement.Per our prior response, we wish the best for [redacted] and hope he changes his mind about our programWe only want success for him, as we do for all of our clients.Thank you,Ohio Singles
Please see our attached response.Thank you,Ohio SinglesDate: 3/20/17Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of Ms [redacted] ’s rejection to our response.We only wish to help Ms [redacted] find someone specialSometimes we may have a certain type of person in mind with certain characteristics, but we may end up falling for someone we never thought we would haveWe handle the compatibility aspect for our clientsThen, we have them meet just to determine if there is any chemistry between themSometimes we ask our clients to consider bending a little on their preferences simply because we want to give them EVERY possible opportunity to find that special someoneWe had a client send us a letter explaining that she is SO happy she agreed to meet a man we had in mind for her, although some criteria was not what she had requestedShe NEVER imagined she would end up falling for the man we matched her withTHEY ARE NOW MARRIED.We have been responsible for helping MANY people find successful relationshipsWe ask Ms [redacted] to have some faith in us and trust that we are experienced matchmakersWe look forward to continuing our relationship with Ms [redacted] and hope to assist her in finding a companion.Thank you,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They give you years to set you up with people, didn't know it was non-refundableThey gave me some paperworkIt's been almost a year but haven't done anything yetThe girl that I am seeing if I get married, I have given them money for nothing
I do not have any additional materials explaining the resell optionThe only reference to reselling my matches is handwritten on my contract, which has already been providedThank you, [redacted]
To Whom It May Concern,We apologize to [redacted] for the delay in processing her refund, as it can take timeThis has been taken care of.We wish [redacted] the best.Regards,Ohio Singles
Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of Ms [redacted] ’s complaint and will address her claims.Please note that we have been working hard on Ms [redacted] ’s behalf to find her the most mutually compatible, suitable matchThis can take much time and research, as we will ONLY match our clients with those who show to be compatible, according to the client’s profile information and compatibility indicatorsSome people find someone special right away and for others it can take timeThis is why we explain in our Regulations (which Ms [redacted] received a copy of when joining and agreed to having reviewed in her agreement) that we are unable to predict the time frame and frequency of matchesHowever, we will continue working for our clients until all referrals have been fulfilled, per the agreement.We did find a potential match for Ms [redacted] in November, but decided not to put it together, due to some details regarding criteriaTherefore, we did not contact Ms [redacted] about this referralMs [redacted] then contacted us in December and said she met someone, so she questioned the resale optionMs [redacted] ’s understanding was that she could sell her program back to our company, but this is not how the resale option worksThis option entails that the client must refer a friend or family member to utilize the remainder of their program if they are found to be qualified for our servicesThis was explained during the interview processMs [redacted] said she was under the impression it was something different, but we explained that we have never purchased back a client’s programThere is also nothing in the agreement which states that we have a “buy back” type optionThe agreement states “resalable”Ms [redacted] spoke with a couple different staff members regarding this issueWe have offered to keep her program on hold while she explores her new relationshipMs [redacted] just spoke with someone yesterday, 1/10, and we explained we would have someone else contact her as wellWe have now received this complaintIn addition to signing an agreement which explains that clients may only cancel within their 3-day right of rescission, Ms [redacted] also signed a client obligation form which states that she agrees to contact us directly if she has any concerns regarding her programShe agrees to talk with someone in Client ServicesIf she is unable to reach a resolution with our Client Services staff, she then agrees to speak with a senior member of our Client Resolution teamMs [redacted] has agreed to all the above prior to contacting any third-party agency, which includes contacting the Revdex.com.We apologize that there was apparently a misunderstanding with the resale option, but we have reiterated to Ms [redacted] what this option entailsWe would like nothing more than to continue working with Ms [redacted] or we welcome any friend/family member she may like to transfer her program toThank you for your time in this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid for a premium service and only reason for me to go with them was because they made me believe they can meet my criteria needs and I wish they had been upfront and complete reality picture on the compromises I will have to make every time I meet someoneCompromising was not mentioned when they tried selling me on thisOn top of it comparing two people is not a very good idea while trying to convince me on their services they are providingBasically the way I see it, they are asking me to settleIn an analogy, if someone wants a Ferrari, they can never settle for a Porsche.They did call me during work hours and left me a message, but I have also returned their calls but been unable to chat as yet Regards, [redacted]
We have attached a response letter and copies of Ms [redacted] 's agreement and client obligation form for your reviewPlease let us know if you need additional information.Thank you,Ohio SinglesWe are in receipt of Ms [redacted] ’s complaint and will address her situation.We would first like to mention that we have only matched Ms [redacted] with gentlemen who showed to be most mutually compatible with her, according to their profile informationMs [redacted] ’s first match is a very busy businessman, therefore, it appears he was having difficulty committing to a dateHowever, we can understand Ms [redacted] ’s frustration, as we also wanted them to meet for a dateMs [redacted] ’s second match showed to be compatible with her, but Ms [redacted] felt there were various differences between themOn the other hand, they also shared many commonalities as wellWe do respect Ms [redacted] ’s feelings and continued the search for a new match.We tried reaching out to Ms [redacted] when receiving her feedback for her second matchShe responded and stated that she felt there was nothing to talk aboutPlease note that Ms [redacted] signed a client obligation form when she joined our services which states that she agrees to contact us directly if she has any concerns regarding her programShe agrees to talk with someone in Client ServicesIf she is unable to reach a resolution with our Client Services staff, she then agrees to speak with a senior member of our Client Resolution teamMs [redacted] has agreed to all the above prior to contacting any third-party agency, which includes contacting the Revdex.comThe client obligation form also states that dating is a numbers game and that our clients will not necessarily like everyone they meetThe client also agrees, per this form, that we will match them with compatible individuals while keeping preferences in mindWe always try to come as close as possible to what our clients are looking for in a partnerWe also want to give them every possible opportunity to find someone.Also, Ms [redacted] received a copy of our Regulations upon joining (and she agreed to having reviewed these Regulations in her signed agreement under paragraph #2)The Regulations states under the Referrals section:"Compatibility is very subjective and that we will send you referrals we deem, in our sole and absolute discretion as ‘likely most mutually compatible’ as indicated in your singles dataThe final determination to meet a referral is yours and yours aloneYou understand and agree that we will supply you referrals on an as available basisBecause we try to send compatible referrals, you understand and agree that there is no way for us to predict the frequency and time frame of each referralHowever, we will search on your behalf on a monthly basis, but we will only match you with others that we feel you are compatible withYOU FURTHER UNDERSTAND THAT NO TWO PEOPLE ARE GENERALLY PERFECTLY COMPATIBLE AND AGREE THAT WE WILL USE OUR BEST JUDGMENT IN PROVIDING REFERRALS THAT MOST NEARLY MATCH YOUR REQUIREMENTS."We never know how truly compatible two people are until they meet one another and interactWe always hope for the best with each and every match we put togetherIf our clients meet and have chemistry, great! If not, we continue the searchThis is why we offer packages of multiple referrals to our clients.We explain to our clients when they join that we will search for compatible matches for them through our existing client database AND we will also recruit new people on a regular basisThis helps us to expand the pool for our match search, so our clients have more of an opportunity to meet someone special
To Whom It May Concern,Please see the following attachment:Thank You,Ohio SinglesOhio SinglesDate: 2/19/16Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s rejection.As we previously explained, we have been working very hard on behalf of [redacted] [redacted] came to us in search of someone special and we are trying to help him find a companionWe are not trying to place any “blame” on [redacted] We are simply trying to communicate with him and resolve his concernsAs we said, we promised to match [redacted] with those who are likely most mutually compatible with him, according to their profile informationWe use our best judgment when providing referrals, there is no time frame for matches and no two people are generally perfectly compatibleSometimes we explain to our clients that it is beneficial to be more open on their preferences, as this can better their chances of finding a successful relationshipWe are only trying to help [redacted] be successfulWe are encouraging him to be open.As we stated, we matched [redacted] with a woman who was, indeed, a clientHowever, she became unavailable for dating and forgot to inform our staff of her availabilityAgain, [redacted] signed an agreement which contains a cancellation policy (we previously provided a copy of this agreement)This policy states that the Client must cancel in writing within their 3-day right to rescind [redacted] did not cancel within his 3-day right of rescissionAlso, [redacted] agrees to try and resolve any matters directly with our staff, per his signed client obligation form (we previously provided a copy of this signed form)As we mentioned, we would like nothing more than to continue working with [redacted] We are here for him.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I’m not happy with the response of Ohio Singles! I been given the same responses over and over again! I wouldn’t recommend this company to anybody! Have cost me a lot of moneyThe men they fix me up with were far from being compatible to me.I only wish I had checked them out betteNot satisfied at all! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Ohio Singles states that the resell option was explained during my interview, however this is not the caseIn fact, as I have stated before, the answers I received to my questions on the resell option made me believe I was able to resell to Ohio SinglesSpecifically, I asked how the price of the resell option would work if I used some of my referrals and asked if it was pro-rated based on the number I used [redacted] , the interviewer, stated that yes they would be pro-ratedI also asked if my "extra referral" would be eligible for the resell and she said noMy contract does not specify that I can only resell to other singles and I believe Ohio Singles has been purposefully vague on this matterThey deliberately misled me on this option so that I would sign up for this serviceI have not spoken to any from Ohio Singles since January I asked that my complaint be escalated and that I wanted to speak with the next level manager to help resolve my issueI was told that I would not receive a different answer from anyone elseI still asked for my complaint to be escalatedThey stated in their return letter that someone would contact me and I waited several days before sending my response back to the Revdex.com in order to give them time to contact me but have not heard anythingI still feel that I should receive a full refund on this service since my contract states I can resell my referralsThe contract does not state that I can only resell to other singles Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to this matter, is like to address several points in Ohio Singles response:The materials provided do not guarantee a match, but do indicate it may take 0-weeks to receive the first matchI have received matches in over weeksIn my interview, I asked questions about the sell back option and it was never explained that I could only sell to other singlesIn fact, the answers I received made me believe I could sell them back to the company because I asked a question on if the amount would be pro-rated based on the numbers of referrals I usedI feel I was deliberately misled on this feature so that I would sign up for this very expensive serviceI have been in contact with the company and have been told there is nothing they can do for meI have asked for this to be escalated and was told we can escalate, but they will tell you the same thingI feel I have no other option than to contact the Revdex.com since the company is clearly not willing to work with meI am not interested in placing my account on hold or selling my referrals to others because I feel this company is fraudulent and a scamI would like a full refund for the services I paid for and have not received [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
To Whom It May Concern,We are in receipt of Mr [redacted] ’s complaint and will address his claims.We have been working very hard on behalf of Mr [redacted] since he became a client with usPlease note that Mr [redacted] has been matched with women who all showed to be most mutually compatible with him, according to their profile information and the compatibility indicators in their profile.Mr [redacted] has received matches thus farEach woman was compatible and met his preferencesOnly one woman we presented was year older than him and inches shorter than his minimum preferenceWe would like to mention that we explain to our clients various important details when they become a client in our programWe provide our clients with a Regulations pamphletIn these Regulations, there is an important paragraph titled, “Referrals”It is explained that we are matching our clients with those who are likely most mutually compatible and we use our best judgment when providing referralsWe try to come as close as possible to what our clients are looking forWe explain to our clients that we use their preferences as a guideline for matching, but not all criteria will match 100% of the stated preferencesIf we find a match for someone, but they are year older or inches shorter, we will still present the match to the client, as we want to give them every possible opportunity to find someone specialSometimes we think we may have an idea of our ideal match, but those feelings can change if we meet someone who has other characteristics we find appealingEspecially if a couple is attracted to one another and finds various commonalities (and they are compatible), the relationship can definitely workWe have been responsible for helping MANY individuals find a companion and we want to assist Mr [redacted] as well.At the completion of each client’s program, we conduct a managerial reviewThis is when management sits down, discusses the client’s experience and determines if any matches should be “bonused back”, depending on the situationThis means the client will receive additional matches at no additional chargeIf Mr [redacted] reached the end of his program and still has not found someone special, we will discuss his program and possibly provide additional referralsWe always try to do the right thingWe especially want success for all of our clients.In addition, Mr [redacted] signed an agreement which contains a cancellation policyThis policy states that the Client must cancel in writing within their 3-day right to rescindMr [redacted] is not eligible for a refund at this timeMr [redacted] also signed a client obligation form which states that he agrees to meet all of his purchased matches in order to give our company the full opportunity to meet his expectations of our programHe also agrees to discuss any concerns he may have directly with our staffMr [redacted] sent e-mails recently requesting to cancelWe called him to discuss his e-mailsHe said he no longer wants to pursue this and wants his money backWe explained and remided him that this is a process and that the most recent match we found for him fit very well with his preferences and vice versaHe said “no”, he just wants his money backWe reminded him that he signed a non-refundable agreement and we would still like to work with himHe said “no” and ended the call.We would very much like to continue working with Mr [redacted] Our only goal is for him to be successful in our program.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak with [redacted] at Ohio SinglesFirst she told me that my package did not include the resell option and that was only available at a higher price pointI asked her to check my contract, as it was negotiated and handwritten into my contractAfter [redacted] checked my contract she stated that was out of the norm and she wasn't sure why I was offered that option, even though [redacted] is the one who sold me the packageClearly [redacted] did not remember speaking to me or offering me the resell option [redacted] then stated she explains all the packages in the same manner and that it was explained that the resell option was to other singlesI asked [redacted] if that is written anywhere in the materials she presented to me and she stated no I maintain my original position that the option was not clearly explained and the I was misled on this resell optionOf course I am disappointed that I was not presented with any matches; I signed up for the service with the hope they would help me in my searchI have entered into a relationship, which is the reason I am no longer interested in their services and would only like to act on the benefit that was presented to meI am not trying to get out of my contract because of this relationship; I am trying to use the feature that was sold to me Regards, [redacted]
Please see the following attachment:Thank You,Ohio SinglesDate: 11/23/15Re: [redacted] Case #: [redacted] To Whom It May Concern,We are in receipt of [redacted] ’s second rejection to our response.We ask that [redacted] please refer to paragraph #of his signed agreement.Thank you again for your time in this matter.Regards,Ohio Singles
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ***,These people at [redacted] are flat out lying to you.They matched me with women,both of which I complained to them personally( [redacted] and ***) that these women were either over weight or filthy in their personal hygene.The third match called [redacted] and told them not to have me call her.I was told by ***,that I would be compensated for of the matches.This company has breeched it's contract and I would like a refund on a pro rated basis for matches not fulfilled.I have met someone and their service is no longer required.Thankyou, [redacted] Regards, [redacted]