Krell Industries

I have processed yesterday Mr***’ refund though his *** accountThe transaction ID is ***. He contacted me via e-mail on Monday and I responded to him immediatelyI told
him I was not aware refund that was due and I would check into it. Called him back yesterday afternoon and told him his refund was processed*** D*** Staff AccountantKrell Industries LLC ***
*** *** * * * ***

From *** ***:
I concur *** did both; refund 'Promptly' the funds due to my *** account, and followup with a personal phone call to me directly *** was very prompt with responding to my request I am satisfied based on her interaction - but the poor history of lack of communication would still stand as an issue I'd like to thank *** for mitigating the refundFrom *** D*** -
I have processed yesterday Mr***’ refund though his *** accountThe transaction ID is ***. He contacted me via e-mail on Monday and I responded to him immediatelyI told him I was not aware refund that was due and I would check into it. Called him back yesterday afternoon and told him his refund was processed*** D***
Staff Accountant
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11138738, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Review: July 2014 purchase of parts & service pre-paid through [redacted]

• Funds transferred July 2014

No acknowledgement of service-available or a projected service-to-be-performed date/timeline from company: July 2014 through January 15, 2016 [18.5 months] when request to refund was made.

• email: January 15, 2016 - request to refund

• email: February 1, 2016 - request status of refund

• email: February 5, 2016 - request status of refund

• email: February 11, 2016 - request status of refund

• email: February 16, 2016 - request status of refund

Early one-time-discounted buy of $1,000.00 for Parts & Service to perform a "4K upgrade to Krell Foundation"Desired Settlement: Refund to [redacted] account

Business

Response:

I have processed yesterday Mr. [redacted]’ refund though his [redacted] account. The transaction ID is [redacted]. He contacted me via e-mail on Monday and I responded to him immediately. I told him I was not aware refund that was due and I would check into it. Called him back yesterday afternoon and told him his refund was processed. [redacted] Staff Accountant Krell Industries LLC [redacted]

Consumer

Response:

From [redacted]:I concur [redacted] did both; refund 'Promptly' the funds due to my [redacted] account, and followup with a personal phone call to me directly. [redacted] was very prompt with responding to my request. I am satisfied based on her interaction - but the poor history of lack of communication would still stand as an issue. I'd like to thank [redacted] for mitigating the refund.From [redacted] -I have processed yesterday Mr. [redacted]’ refund though his [redacted] account. The transaction ID is [redacted]. He contacted me via e-mail on Monday and I responded to him immediately. I told him I was not aware refund that was due and I would check into it. Called him back yesterday afternoon and told him his refund was processed.[redacted]Staff Accountant

Review: Dropped off high end sterio equipment to be overhauled 3/7/2011,also informed the service manager Mr [redacted] of a buzzing sound from one of the amps.Finally picked up equipment February 2012,after getting it home discovered there was still a buzzing sound from one of the amps.Returned the amp a week later and still to this point it hasn't been repaired.Numerance phone and emails,always said part was due in any day.I also sent a FedEx letter to the chairman of [redacted] Industries ,[redacted],that listed all dates and my concerns but no response.They had my equipment for over 33 months now and over five thousand dollars of mine. Also I never received a payed bill for my repairs,even though I requested one a number of times.Desired Settlement: Two new amplifiers comparable with my equipment

Review: Consumer Product Safety Commission recalled Krell KAV-250a. $100 is to be issued after installation of fuses. Krell refuses.

Consumer Product Safety Commission recalled Krell KAV-250a. $100 is to be issued after installation of fuses. Krell refuses. No indication that "program" had "ended".

"...Krell has issued a recall for its KAV-250a, KAV-250a/3, KAV-500i and KAV-1500 amps due to overheating concerns. For their trouble, affected owners will get certification of a fuse replacement and a $100 check."

"Krell says a certificate of fuse replacement must be noted upon successful replacement of the fuses. Upon verification Krell will issue a $100 check to the person responsible for the fuse replacement."

[redacted]/krell_recalls_4_amplifiers/

[redacted]-Recalled-by-Krell-Industries-Recalled-Due-to-Fire-Hazard/Desired Settlement: I replaced the fuses. Krell refuses to send the check.