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Kremer Family Chiropractic

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Reviews Kremer Family Chiropractic

Kremer Family Chiropractic Reviews (4)

We are investigating regarding the staff member in question and there will be appropriate disciplinary action. There is no place for rudeness in our offices and we have contacted the patient to bill her insurance for her. As for her husband attending the next appointment, it is strictly to support... the patient if there are any serious findings from the doctor. We find there is a tremendous amount of information given, and all spouses are requested to attend. Thank you so much for the feedback, since it allows to to better care for our patients.

We are investigating regarding the staff member in question and there will be appropriate disciplinary action. There is no place for rudeness in our offices and we have contacted the patient to bill her insurance for her. As for her husband attending the next appointment, it is strictly to support...

the patient if there are any serious findings from the doctor. We find there is a tremendous amount of information given, and all spouses are requested to attend. Thank you so much for the feedback, since it allows to to better care for our patients.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
As regards in to the insurance billing, your office needs to clearly state when a patient asks that you do not bill insurances and that it would be the patients responsibility rather that lying and saying "We will take care of that later." I still would not recommend this business to anyone!

Review: Our visit began with the office the receptionist [redacted] (I believe that is her name) using profanity while talking to the other receptionist in front of our 1 year old daughter. And ended with the same receptionist telling me that my husband should really come to my next appointment because "women normally can't make health decisions on their own." I have never been so insulted by a receptionist before. Also I gave her my insurance card (which I have coverage for chiropractic care) and she never ran it or called to see my coverage and just billed me for the full amount. So now I have to go through the very lengthy process of getting a refund. I have never been so disappointed with a chiropractors office before.Desired Settlement: I would like to receive a billing adjustment and then I would like the owners of the business to understand how their clients are being treated at the front desk.

Business

Response:

We are investigating regarding the staff member in question and there will be appropriate disciplinary action. There is no place for rudeness in our offices and we have contacted the patient to bill her insurance for her. As for her husband attending the next appointment, it is strictly to support the patient if there are any serious findings from the doctor. We find there is a tremendous amount of information given, and all spouses are requested to attend. Thank you so much for the feedback, since it allows to to better care for our patients.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

As regards in to the insurance billing, your office needs to clearly state when a patient asks that you do not bill insurances and that it would be the patients responsibility rather that lying and saying "We will take care of that later." I still would not recommend this business to anyone!

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Description: Chiropractors D.C.

Address: 1615 Main St, Red Bluff, California, United States, 96080-2331

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