[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email on Saturday stating there was no Sunday delivery, implying the order would be delivered MondayIf that was not true, even at that time, I still had time to make other arrangements, However, since the company lied about it, I had no chance to place an order with someone else, and my $was 'pending' from my bank account, preventing me from using those funds any other way To a person grieving over a death in the family, your 'sorry' is inadequateWhy was I not offered any compensation? A free arrangement at the very least would have shown your remorseHowever, I was just told 'sorry' with no alternatives offered and no offers of what you could or were willing to do to make this right Your company falsely advertised delivery to [redacted] NCRegardless of disclaimers that delivery may be delayed due to the holiday, your representative told me that the florist you wired the order to, did not deliver in [redacted] NC...so why did you wire it to them??? Kremp florist needs to charged with that allegation, at the very least, your advertising should remove [redacted] NC from any and all search engines You are not a reputable company, family owner or not...maybe that is the problem...hiring family instead of competent employees I want charges brought against Kremp Florist for advertising Regards, [redacted]
Thanks so much for contacting us We are so sorry for the disappointment I specifically remember this order as the delivery service in [redacted] was extremely difficult They were just as rude to us as they were to you when we tried to get this resolved Please know that every customer is important to us We would have no idea that a customer is a senior citizen nor would we have any interest in treating one customer any different from the next We are a family owned and operated business that values every customer I have gone ahead and sent through a cancellation to the delivery service in [redacted] to ensure this gets refunded right away Again, we are so sorry for the disappointment You will be refunded the full amount [redacted] Kremp VP Sales Kremp Florist www.kremp.com WFFSA National Retail Florist of the Year
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email on Saturday stating there was no Sunday delivery, implying the order would be delivered MondayIf that was not true, even at that time, I still had time to make other arrangements, However, since the company lied about it, I had no chance to place an order with someone else, and my $was 'pending' from my bank account, preventing me from using those funds any other way To a person grieving over a death in the family, your 'sorry' is inadequateWhy was I not offered any compensation? A free arrangement at the very least would have shown your remorseHowever, I was just told 'sorry' with no alternatives offered and no offers of what you could or were willing to do to make this right Your company falsely advertised delivery to [redacted] NCRegardless of disclaimers that delivery may be delayed due to the holiday, your representative told me that the florist you wired the order to, did not deliver in [redacted] NC...so why did you wire it to them??? Kremp florist needs to charged with that allegation, at the very least, your advertising should remove [redacted] NC from any and all search engines You are not a reputable company, family owner or not...maybe that is the problem...hiring family instead of competent employees I want charges brought against Kremp Florist for advertising Regards, [redacted]
Thanks so much for contacting us We are so sorry for the disappointment I specifically remember this order as the delivery service in [redacted] was extremely difficult They were just as rude to us as they were to you when we tried to get this resolved Please know that every customer is important to us We would have no idea that a customer is a senior citizen nor would we have any interest in treating one customer any different from the next We are a family owned and operated business that values every customer I have gone ahead and sent through a cancellation to the delivery service in [redacted] to ensure this gets refunded right away Again, we are so sorry for the disappointment You will be refunded the full amount [redacted] Kremp VP Sales Kremp Florist www.kremp.com WFFSA National Retail Florist of the Year