Krenzen Auto

Initial Business Response / [redacted] (1000, 7, 2016/02/03) */ Received business response via e-mail to Revdex.com, 2-3-Scan is attached; text of letter reads as follows: "The customer [redacted] purchased a Cadillac CTS from our dealership Krenzen Indoor Auto, on 9/17/He was offered an extended warranty at the time of purchase, but declinedApproximately a week after he purchased he contacted his salesperson because he said it seemed like it was hesitatingWe got it back in and sent it to our transmission shop, and they couldn't find anything wrong with itMr [redacted] picked the car back up and a couple of days later he said it was still doing itThere was no check engine light on, but we took it back to our transmission shop, and they had it for a couple of daysThey noticed the hesitation a littleThey advised changing the rear differential fluid which we didMr [redacted] they picked the car back upA couple of days later he called back with the same complaintThe transmission shop advised him to drive it for a couple of weeks to try to let the new fluid workAfter a couple of weeks it was still doing the same thing, so we took it back in and took it to a different service center with a GM computerThey advise flashing the cars computerWe decided to have this doneThis was all done because there was no check engine light on to tell us that there was anything wrongMr [redacted] picked the car back up a few days later he let us know that it was doing the same thingThe next week we got the car back in and took it to Kolar Cadillac to have it diagnosedThey had if for days but could not find anything wrongThey said until a check engine light came on there was nothing they could doMr [redacted] then picked his car back upA couple of weeks later in December of his check engine light came onWe got the car back in and took it back to KolarThey diagnosed it and found that it need two coils replaced, which we didWe paid for all of these services at no charge to the customerMr [redacted] picked the car back up the check engine light was off and was driving normalA week and a half later he contacted us and said his light was back on an doing the same thingWe took it back to Kolar and had it rediagnosedThey said that there were now two different coils that were now badWe made the decision that after spending well over $dollars and it being out of the day mile warranty that we were not going to pay for any additional repairs for the customer." Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company clearly states that the issue had started shortly after sale, but neither confirms nor denies the true statement of their employee giving a guaranteeIt is not only good conduct, but good business to follow through with guarantees made on behalf of your business, had I known that the company was going to cheat me on these repairs and guarantees I would have opted for the extended warranty (which I was advised I didn't need with this guarantee by a particular salesman)Also with the given statement from the company, they neglect to note that this car has had nothing but issues that they left to the wayside because they wanted a check engine light, with all of the given occurrences, it is beyond clear that the car is a LemonThere was no resolve on their part here which just goes to show exactly how they do business"We had spent over $1000" good for you, but I made an investment into the company for $20000, and they won't even commit to their guarantee

Initial Business Response /* (1000, 7, 2016/02/03) */
Received business response via e-mail to Revdex.com, 2-3-16. Scan is attached; text of letter reads as follows:
"The customer [redacted] purchased a 2009 Cadillac CTS from our dealership Krenzen Indoor Auto, on 9/17/15. He was offered an...

extended warranty at the time of purchase, but declined. Approximately a week after he purchased he contacted his salesperson because he said it seemed like it was hesitating. We got it back in and sent it to our transmission shop, and they couldn't find anything wrong with it. Mr [redacted] picked the car back up and a couple of days later he said it was still doing it. There was no check engine light on, but we took it back to our transmission shop, and they had it for a couple of days. They noticed the hesitation a little. They advised changing the rear differential fluid which we did. Mr [redacted] they picked the car back up. A couple of days later he called back with the same complaint. The transmission shop advised him to drive it for a couple of weeks to try to let the new fluid work. After a couple of weeks it was still doing the same thing, so we took it back in and took it to a different service center with a GM computer. They advise flashing the cars computer. We decided to have this done. This was all done because there was no check engine light on to tell us that there was anything wrong. Mr [redacted] picked the car back up a few days later he let us know that it was doing the same thing. The next week we got the car back in and took it to Kolar Cadillac to have it diagnosed. They had if for 3 days but could not find anything wrong. They said until a check engine light came on there was nothing they could do. Mr [redacted] then picked his car back up. A couple of weeks later in December of 2015 his check engine light came on. We got the car back in and took it back to Kolar. They diagnosed it and found that it need two coils replaced, which we did. We paid for all of these services at no charge to the customer. Mr [redacted] picked the car back up the check engine light was off and was driving normal. A week and a half later he contacted us and said his light was back on an doing the same thing. We took it back to Kolar and had it rediagnosed. They said that there were now two different coils that were now bad. We made the decision that after spending well over $1000 dollars and it being out of the 30 day 1000 mile warranty that we were not going to pay for any additional repairs for the customer."
Initial Consumer Rebuttal /* (3000, 9, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company clearly states that the issue had started shortly after sale, but neither confirms nor denies the true statement of their employee giving a guarantee. It is not only good conduct, but good business to follow through with guarantees made on behalf of your business, had I known that the company was going to cheat me on these repairs and guarantees I would have opted for the extended warranty (which I was advised I didn't need with this guarantee by a particular salesman). Also with the given statement from the company, they neglect to note that this car has had nothing but issues that they left to the wayside because they wanted a check engine light, with all of the given occurrences, it is beyond clear that the car is a Lemon. There was no resolve on their part here which just goes to show exactly how they do business. "We had spent over $1000" good for you, but I made an investment into the company for $20000, and they won't even commit to their guarantee