Kress Heating & Air Conditioning

This is a response to Ms [redacted] 's complaint about receiving compensation for allegedly damaged personal items on her property As a professional landscape company we are well aware of potential damages that can be caused by our business practices, therefore we have Accident/Incident policy in place We take every request or complaint seriously and do our best to collect information so it can be resolved quickly and efficiently After reviewing all the information that Ms [redacted] provided us, we found most of the information unrealistic Our blowers are not strong enough to break filled ceramic pots Our professionals believe that they were damaged by winter freeze Also, Ms [redacted] had a lot of items within her beds We are landscapers, if you dont want us to maintain your beds, we provide "No Bed Maintenance" Flags that are to be placed in your beds so that our crews know not to touch or work there As Ms [redacted] stated she was home and heard the blowers I find it unrealistic that she didn't hear the sound of glass or ceramic breaking over the cement patio Again we realize that we make mistakes but if we payout damages for every complaint that happens to us we wouldn't be in business We work off of evidence, witnesses, proof and hard facts that show we are guilty If this can not be provided to us then we can not take responsibility for the said damages We are more then happy to provide you with our policy for incidents/accidents to show that a system is in place that is fair to the clients and our company.SincerelyHigh Tech Landscapes, Inc

Complaint: [redacted]
I am rejecting this response because:The pot was not broken from freeze, that pot has been outside for 3 years.I had a solar light in it and that was almost falling out of the pot.They probably banged it with the leaf blower removing leaves from the steps.I was home on the third floor of my home, cleaning closets.My home is very sound proof..all I could hear was the muffle of the blowers.I am not lying, you just don't want to pay. How would I hear this with windows closed in a three story house? Seriously?How do you explain the broken globe, broken shell and the mushrooms?they were under my car!  How would I hear that, they don't weigh 100 pounds.the dragaon fly pick was blown into my garden, it was in a pot by my front porch.Would I purposely break items for the fun of it?You are a big company..I am the little guy.You will never admit to your faultsAnd this is YOUR workers fault.
Regards,
[redacted]

This is a response to Ms. [redacted]'s complaint about receiving compensation for allegedly damaged personal items on her property.  As a professional landscape company we are well aware of potential damages that can be caused by our business practices, therefore we have...

Accident/Incident policy in place.  We take every request or complaint seriously and do our best to collect information so it can be resolved quickly and efficiently.  After reviewing all the information that Ms. [redacted] provided us, we found most of the information unrealistic.  Our blowers are not strong enough to break filled ceramic pots.  Our professionals believe that they were damaged by winter freeze.  Also, Ms. [redacted] had a lot of items within her beds.  We are landscapers, if you dont want us to maintain your beds, we provide "No Bed Maintenance" Flags that are to be placed in your beds so that our crews know not to touch or work there.  As Ms. [redacted] stated she was home and heard the blowers.  I find it unrealistic that she didn't hear the sound of glass or ceramic breaking over the cement patio.  Again we realize that we make mistakes but if we payout damages for every complaint that happens to us we wouldn't be in business.  We work off of evidence, witnesses, proof and hard facts that show we are guilty.  If this can not be provided to us then we can not take responsibility for the said damages.  We are more then happy to provide you with our policy for incidents/accidents to show that a system is in place that is fair to the clients and our company.SincerelyHigh Tech Landscapes, Inc.