Krickovic & Ziegler

Regarding the complaint by our customer; The closing date for this home is correct, 9/20/ At that time, the punch list for the home was completed in its entirety Post-closing, we provide a one year structural warranty but as a general rule, we will come back at the end of the first year (year-end walk-thru) and adjust doors, fix sheetrock nail pops and other ‘house settling’ issues as we determine are necessary We do not touch up paint or caulk trim-work or other general homeowner maintenance items Every customer has a different definition of “timely fashion” as it relates to response time so what I deem as appropriate my not be to someone else But, as indicated by the customer, I did get back to them and I did schedule work to be completed even though they have been in the house for only months I will also say that at the time of their call, we were in fact very busy, so it is possible there was a delay in my returning their call What is concerning to me is that this complaint was filed the same week we were doing work on the exterior of the house It is true that the inside work had not yet been scheduled but I had spoken to the customer and told them we would get the exterior work completed and then move to the inside I also told them that I was ‘very busy’ but would help make sure their issues were addressed For each if the items they have concern over: Drywall problems – My punch and warranty manager did a walk-thru with the customer and identified several nail pops – it happens no matter how well the sheetrock is installed We are willing to fix the nail pops – but – the house has not been finished long enough for them to completely appear And with the winter we had, they are likely to see more before the house fully settles Regardless, I was in the process of scheduling our sheetrock finisher when this complaint was filedTile issues – there were issues with the tile For some unknown reason, several locations in the kitchen and one bathroom had tile that came lose and needed to be pulled up and reset We identified all we could and fixed them prior to closing I also indicated that I would reset any future tile that came free because I knew we had a past issue with some popping up Based on what I know about the tile and the material used to install it, the installer installed the tile correctly, and used the proper products As I stated earlier, I don’t know why we had the problem with some of the tile popping up and I have spoken to other installers and the company that produces the thin-set used to lay the tile Both indicated that the problem does happen but it is not common As I indicated to the homeowner at closing and post-closing, we will address the issue and reset the lose tilesHoles (or settling in the yard) – The “holes” refer to the drainfield trench lines and some of them have settled We install drainfields and other underground utilities as early in the construction process as we can because we know settling does happen and we want as much of it to happen prior to closing as possible However, we are not responsible for settling of utility and drainfield lines after the final grading of the lot and closing The drainfield installed for this customer is deep and will take years to fully settle – only time will completely settle trenches The trench lines will settle mostly during periods of heavy and/or extended periods of rain I will say that I was taken completely by surprise by this complaint being filed and feel it is unjustified I’m sorry that my response time in returning calls/emails exceeded my customers expectations but we were in fact in the processes of addressing their post-closing punch list when this was filed We are a small company with two employees As owners of the company, my partner and I wear many hats and supervise all construction ourselves In times of high business volume, we do our best to respond timely [redacted] KRICKOVIC & ZIEGLER, LLC

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Regarding the complaint by our customer;
The closing date for this home is correct, 9/20/2013. At that time, the punch list for the home was completed in its entirety. Post-closing, we provide a one year structural warranty but as a general rule, we will come back at the end of the first year (year-end walk-thru) and adjust doors, fix sheetrock nail pops and other ‘house settling’ issues as we determine are necessary. We do not touch up paint or caulk trim-work or other general homeowner maintenance items.
Every customer has a different definition of “timely fashion” as it relates to response time so what I deem as appropriate my not be to someone else. But, as indicated by the customer, I did get back to them and I did schedule work to be completed even though they have been in the house for only 6 months. I will also say that at the time of their call, we were in fact very busy, so it is possible there was a delay in my returning their call. What is concerning to me is that this complaint was filed the same week we were doing work on the exterior of the house. It is true that the inside work had not yet been scheduled but I had spoken to the customer and told them we would get the exterior work completed and then move to the inside. I also told them that I was ‘very busy’ but would help make sure their issues were addressed.
For each if the items they have concern over:
Drywall problems – My punch and warranty manager did a walk-thru with the customer and identified several nail pops – it happens no matter how well the sheetrock is installed. We are willing to fix the nail pops – but – the house has not been finished long enough for them to completely appear. And with the winter we had, they are likely to see more before the house fully settles. Regardless, I was in the process of scheduling our sheetrock finisher when this complaint was filed.
Tile issues – there were issues with the tile. For some unknown reason, several locations in the kitchen and one bathroom had tile that came lose and needed to be pulled up and reset. We identified all we could and fixed them prior to closing. I also indicated that I would reset any future tile that came free because I knew we had a past issue with some popping up. Based on what I know about the tile and the material used to install it, the installer installed the tile correctly, and used the proper products. As I stated earlier, I don’t know why we had the problem with some of the tile popping up and I have spoken to other installers and the company that produces the thin-set used to lay the tile. Both indicated that the problem does happen but it is not common. As I indicated to the homeowner at closing and post-closing, we will address the issue and reset the lose tiles.
Holes (or settling in the yard) – The “holes” refer to the drainfield trench lines and some of them have settled. We install drainfields and other underground utilities as early in the construction process as we can because we know settling does happen and we want as much of it to happen prior to closing as possible. However, we are not responsible for settling of utility and drainfield lines after the final grading of the lot and closing. The drainfield installed for this customer is deep and will take years to fully settle – only time will completely settle trenches. The trench lines will settle mostly during periods of heavy and/or extended periods of rain.
I will say that I was taken completely by surprise by this complaint being filed and feel it is unjustified. I’m sorry that my response time in returning calls/emails exceeded my customers expectations but we were in fact in the processes of addressing their post-closing punch list when this was filed. We are a small company with two employees. As owners of the company, my partner and I wear many hats and supervise all construction ourselves. In times of high business volume, we do our best to respond timely.
[redacted]
KRICKOVIC & ZIEGLER, LLC.

Review: Our builder does not answer to voice mails and emails In a timely fashion. We closed on our home 9-20-2013. We have reached out to the builder To fix the problems with the dry wall and tile and Holes in the yard for two months now. It took over A month to even get someone to come look at the house. It took two weeks to get him to respond to my calls And emails. The new construction home has too many Problems and we keep getting up off. We just want Our house fixed. They tried three times by the Same tile layer to install the tile floors and could Not get them right before we purchased the house. The flooring is now worse and needs total replacement.Desired Settlement: Replace the tile floors, fill in the holes in the yard And improve the dry wall.

Business

Response:

Regarding the complaint by our customer;

The closing date for this home is correct, 9/20/2013. At that time, the punch list for the home was completed in its entirety. Post-closing, we provide a one year structural warranty but as a general rule, we will come back at the end of the first year (year-end walk-thru) and adjust doors, fix sheetrock nail pops and other ‘house settling’ issues as we determine are necessary. We do not touch up paint or caulk trim-work or other general homeowner maintenance items.

Every customer has a different definition of “timely fashion” as it relates to response time so what I deem as appropriate my not be to someone else. But, as indicated by the customer, I did get back to them and I did schedule work to be completed even though they have been in the house for only 6 months. I will also say that at the time of their call, we were in fact very busy, so it is possible there was a delay in my returning their call. What is concerning to me is that this complaint was filed the same week we were doing work on the exterior of the house. It is true that the inside work had not yet been scheduled but I had spoken to the customer and told them we would get the exterior work completed and then move to the inside. I also told them that I was ‘very busy’ but would help make sure their issues were addressed.

For each if the items they have concern over:
Drywall problems – My punch and warranty manager did a walk-thru with the customer and identified several nail pops – it happens no matter how well the sheetrock is installed. We are willing to fix the nail pops – but – the house has not been finished long enough for them to completely appear. And with the winter we had, they are likely to see more before the house fully settles. Regardless, I was in the process of scheduling our sheetrock finisher when this complaint was filed.
Tile issues – there were issues with the tile. For some unknown reason, several locations in the kitchen and one bathroom had tile that came lose and needed to be pulled up and reset. We identified all we could and fixed them prior to closing. I also indicated that I would reset any future tile that came free because I knew we had a past issue with some popping up. Based on what I know about the tile and the material used to install it, the installer installed the tile correctly, and used the proper products. As I stated earlier, I don’t know why we had the problem with some of the tile popping up and I have spoken to other installers and the company that produces the thin-set used to lay the tile. Both indicated that the problem does happen but it is not common. As I indicated to the homeowner at closing and post-closing, we will address the issue and reset the lose tiles.
Holes (or settling in the yard) – The “holes” refer to the drainfield trench lines and some of them have settled. We install drainfields and other underground utilities as early in the construction process as we can because we know settling does happen and we want as much of it to happen prior to closing as possible. However, we are not responsible for settling of utility and drainfield lines after the final grading of the lot and closing. The drainfield installed for this customer is deep and will take years to fully settle – only time will completely settle trenches. The trench lines will settle mostly during periods of heavy and/or extended periods of rain.

I will say that I was taken completely by surprise by this complaint being filed and feel it is unjustified. I’m sorry that my response time in returning calls/emails exceeded my customers expectations but we were in fact in the processes of addressing their post-closing punch list when this was filed. We are a small company with two employees. As owners of the company, my partner and I wear many hats and supervise all construction ourselves. In times of high business volume, we do our best to respond timely.

KRICKOVIC & ZIEGLER, LLC.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,