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Krispy Kreme Reviews (16)

Revdex.com Complaint ID [redacted] [redacted] sprinkler system was damaged in October and while only a piece of the repairs could be done unfortunately it took more time to complete themOn Monday, November 23, our maintenance crew completed the repairs and met with [redacted] ***We apologize for the wait time for repairs and any inconveniences this has caused [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.I see little value in get into a back and forth exchange with this business but I cannot let their response go unchallengedI did in fact question the ridiculous billed water volume from August and the business' response was to have their meter reader leave a "meter reading" slip on my doorCoincidentally a couple of neighbors had inordinately high bills that monthI think it is funny that the business does not find it strange that my billed volume went from thousand gallons to thousand month on monthWith respect to my final bill I guess that they failed to read in my complaint that the house was vacant for the entire month!!! Aside from the sprinkler system being run on a modest (and standard) schedule, NO water was being used!!! Somehow I was charged for over gallons per day however! Regards, [redacted]

Revdex.com Complaint ID [redacted] [redacted] sprinkler system was damaged in October and while only a piece of the repairs could be done unfortunately it took more time to complete themOn Monday, November 23, our maintenance crew completed the repairs and met with *** ***We apologize for the wait time for repairs and any inconveniences this has caused [redacted] ***

The initial complaint has been read however, the account holder is responsible for the sprinkler system usage regardless of the resident’s occupancyIn the event of a high usage dispute, the first priority is to work with the customer to locate the root cause of this usage Due to the fact that every household has different water consumption needs, we cannot associate any neighbor’s usage [redacted] has found no water leaks on the equipment at this residenceA professional Field Operator has checked this same equipment on Thursday (September 1, 2016) and confirmed currently there still are no leaksThe property owner has the responsibility/ option of having a professional check the sprinkler system and the plumbing at the residence for any possible leaks

Revdex.com Complaint [redacted] Every residential property in the [redacted] have installed a water meter to quantify the total water usage consumed by every individual propertyThese meters contain individual serial numbers assigned for each property, total amount of gallons used by that meter in that property (measured by thousands of gallons used) as well as a water leak indicator that it is utilized to determine consumption inside a property or any leaks that may not be visibleThis water leak indicator can be easily identified as it is a bright red triangle inside a white circle on top of the water meter reads Every instance that a property consumes water, this triangle will gyrate quickly indicating water is being utilized inside the property; by the same mechanism when no water is being used this triangle should remain completely still, however, if all water lines are closed inside the property and this triangle keeps rotating then this is indicative of a water leak somewhere in the resident's propertyOn October 28, we received a report of a water leak coming up from under the driveway for which we issued a work order for an operator to investigate the very next dayWhen our operator went by the property, he investigated the area where the leak was reported and found there were no district mainlines or tap-lines that ran in that area therefore determining it was not a district related issueOur operator followed the water trail and it appeared to be running along the side of the driveway At the meter box he noticed there was slight movement in the leak indicator of the meterThis could only mean that there was somebody utilizing water inside the property or there could possibly be a leak on the customer's propertyThe operator attempted to make contact with the customer to verify if water was indeed being utilized while he was checking but no one answeredHe then proceeded to tag the door with the results of his investigationPer [redacted] rate order, the water & waste-water operator has been hired to provide Customer Service, Billing based on their rates and for repairs to the district's property or equipment onlyAs a result, per district's orders, none of our operators are authorized to make any repairs to the customer's private property nor are obligated to do a full assessment of the customer's property to find any leaksOur operators are instructed to find any leaks or damage to the district's property and verify the property's meter to confirm if there's any movement in the triangle that may indicate a possible water leak.When [redacted] called on October 30, after reading his door tagHe was informed we could arrange a meeting with the field operator which conducted the investigationThen he could have been provided further clarification on how the process worksWe initially scheduled the meeting for November 2, as requested by the customer but the customer requested it be rescheduled to November 4, at 3:pm District's utility operator met with customer on 11/04/at pm as requested by customerThe operator instructed the customer to turn off his house valve making the leak indicator in the meter to stop showing any movements which would confirm the initial assessment of the leak possibility The operator also found a small crack at the starting end of the district's tap-line leaking water that was not affecting the customer’s usage but could end up affecting the customer’s water pressure if not correctedAn excavation job was started to repair the district's tap-line, the customer was educated that driving any car through grassy area around driveway may break lines that are under the grass and suggested to seek professional assistance in regards to the leak inside their property

Revdex.com Complaint ID *** * *** ***
*** *** sprinkler system was damaged in October and while only a piece of
the repairs could be done unfortunately it took more time to complete themOn
Monday, November 23, our maintenance crew completed the repairs and met
with *** ***We apologize for the wait time for repairs and any
inconveniences this has caused *** ***

Sent: Wednesday, November 25, 11:AM To: drteam Subject: Revdex.com Complaint ID #*** To whom it may concern, This email is an attempt to settle and adequately resolve this complaintThe repairs which needed to be done at *** *** *** ** was not considered to be the home owners fault. So far, the leak has been repairedWe now also have pending work orders to repair the concrete and landscapingThe estimated time of completion is two to three weeks however, the weather could have an impact on the timingThe customer’s desired settlement was for the problem to be repaired and this process has already began I humbly request this complaint is not considered unresolved and a failure of any kindWhile the customer’s repairs are not 100% completed, we are working diligently to satisfy their needsUnfortunately we have not been able to make contact with the customer but, I will be more than happy to contact you once all has been completed with this issueWe have maintained a good rating with the Revdex.com and would someday like to become accreditedIf there is anything else needed to assure our eligibility, please let me knowMy office information is listed below but I can be reached on my mobile at *** Thank you, Monte C*** Manager, Customer Care | Si Environmental, LLC *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.I see little value in get into a back and forth exchange with this business but I cannot let their response go unchallenged. I did in fact question the ridiculous billed water volume from August 2015 and the business' response was to have their meter reader leave a "meter reading" slip on my door. Coincidentally a couple of neighbors had inordinately high bills that month. I think it is funny that the business does not find it strange that my billed volume went from 64.4 thousand gallons to 6.7 thousand month on month. With respect to my final bill I guess that they failed to read in my complaint that the house was vacant for the entire month!!! Aside from the sprinkler system being run on a modest (and standard) schedule, NO water was being used!!! Somehow I was charged for over 1000 gallons per day however!
Regards,
[redacted]

Revdex.com Complaint ID [redacted] [redacted]
 
[redacted] sprinkler system was damaged in October 2015 and while only a piece of
the repairs could be done unfortunately it took more time to complete them. On
Monday, November 23, 2015 our maintenance crew completed the repairs and met
with [redacted]...

[redacted]. We apologize for the wait time for repairs and any
inconveniences this has caused [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com Complaint [redacted] [redacted]Every residential property in the
[redacted] have installed a water meter to
quantify the total water usage consumed by every individual
property. These meters contain individual serial numbers assigned for each
property,...

total amount of gallons used by that meter in that property (measured
by thousands of gallons used) as well as a water leak indicator that it is
utilized to determine consumption inside a property or any leaks that may not
be visible. This water leak indicator can be easily identified as it is a
bright red triangle inside a white circle on top of the water meter reads.
Every instance that a property consumes water, this triangle will gyrate
quickly indicating water is being utilized inside the property; by the same
mechanism when no water is being used this triangle should remain completely
still, however, if all water lines are closed inside the property and this
triangle keeps rotating then this is indicative of a water leak somewhere in
the resident's property. On October 28, 2015 we received a
report of a water leak coming up from under the driveway for which we issued a
work order for an operator to investigate the very next day. When our operator
went by the property, he investigated the area where the leak was reported and
found there were no district mainlines or tap-lines that ran in that area
therefore determining it was not a district related issue. Our operator
followed the water trail and it appeared to be running along the side of the
driveway.  At the meter box he noticed
there was slight movement in the leak indicator of the meter. This could only
mean that there was somebody utilizing water inside the property or there could
possibly be a leak on the customer's property. The operator attempted to make
contact with the customer to verify if water was indeed being utilized while he
was checking but no one answered. He then proceeded to tag the door with the
results of his investigation. Per [redacted] rate order, the water & waste-water operator has been hired to
provide Customer Service, Billing based on their rates and for repairs to the
district's property or equipment only. As a result, per district's orders, none
of our operators are authorized to make any repairs to the customer's private
property nor are obligated to do a full assessment of the customer's property
to find any leaks. Our operators are instructed to find any leaks or damage to
the district's property and verify the property's meter to confirm if there's
any movement in the triangle that may indicate a possible water leak.When [redacted] called on October 30,
2015 after reading his door tag. He was informed we could arrange a meeting
with the field operator which conducted the investigation. Then he could have
been provided further clarification on how the process works. We initially
scheduled the meeting for November 2, 2015 as requested by the customer but the
customer requested it be rescheduled to November 4, 2015 at 3:00 pm.
District's utility operator met with
customer on 11/04/15 at 3 pm as requested by customer. The operator instructed
the customer to turn off his house valve making the leak indicator in the meter
to stop showing any movements which would confirm the initial assessment of the
leak possibility.  The operator also found a small crack at the starting
end of the district's tap-line leaking water that was not affecting the
customer’s usage but could end up affecting the customer’s water pressure if
not corrected. An excavation job was started to repair the district's
tap-line, the customer was educated that driving any car through grassy area
around driveway may break lines that are under the grass and suggested to seek
professional assistance in regards to the leak inside their property.

Every residential property in the [redacted] has a water meter installed to quantify the total water usage consumed. These meters contain individual serial numbers assigned for each property, total amount of gallons used by that meter in that property...

(measured by thousands of gallons used). The meter is read once per month within a 30 or 31 day billing cycle (depending on the month). Based on the meter reads consumption is billed each month. [redacted]’s bills are mailed 20 days before the actual due date of the third of each month. Our records indicate this customer was billed 64.4 thousand gallons of water last year in August 2015 and while that is above their average usage, no calls were made for us to investigate the cause of this increase. Had we been provided the opportunity to check the District’s water meter for a possible leak, we could have assisted in finding the root cause of this issue. However, the month following the high usage the customer was billed for a decreased 6.7 thousand gallons of water so the usage was this high for only one month. The District is responsible any equipment repairs from the meter to the street and the property owner responsibilities are from the meter up to and throughout the residence. The customer did receive a final bill for 33 thousand gallons of water however this is not abnormal for this time of year. There has been a trend of high usage during this time of year at the property and all meter reads are consistently moving for[redacted] which indicates the meter reads are accurate. Below are August’s usage for the past four years;2015-64.4 Thousand Gallons2014-28.9 Thousand Gallons2013-31.7 Thousand Gallons2012-32.0 Thousand Gallons

Revdex.com
Complaint ID # [redacted]
Linotype",serif"> – Riju Agrawal
 
On December 28, 2015 this customer’s driveway manhole was
invested for infiltration. Another work order was created to perform a dye test
and was done on January 6, 2016. This test had a negative result so it was
determined this was not an issue caused by Fort Bend Municipal Utility District
#112. On the customer’s behalf, we here at Si Environmental, LLC escalated this
to the [redacted] to
consider if any further assistance could be provided. The Board of Directors
met on February 4, 2016 and rendered the customer is eligible for ½ reimbursement
for side walk repair. Once repaired the customer will be required to submit a
receipt for the repairs for ½ reimbursement. Below is verbiage from a letter which was mailed to Mr. Agrawal further explaining this process.February 12, 2016Mr [redacted]                                   ... /> [redacted]  [redacted] –My name is [redacted]. 
Si Environmental is the operator hired by the Board of Directors of Fort
Bend MUD 112 (the District).  I am the Si
Environmental Account Manager.   We received a copy of your Revdex.com complaint regarding
a manhole issue in your driveway and sidewalk. 
As the operator for the District, we follow Texas law and the District’s
Board of Director’s instructions regarding District facilities repair, which
are public facilities.  Based on your call to us, we sent one of our field
representatives to investigate the issue with the manhole on December 28, 2015.  He then opened a work order to perform a dye
test to determine if the issue was caused by internal failure of the
manhole.  This dye test was performed on
January 6, 2016.  The results showed no
internal issue with the manhole.  The
sidewalk and driveway are cracking due to non-District issues.I also presented your issue and our findings to the District
Board of Directors at the February 4, 2016 board meeting.  They requested I send you a copy of the [redacted] sidewalk reimbursement policy, which is enclosed.  The policy states sidewalk repairs are
eligible for 50% reimbursement since they are in a public easement.  If you elect to do so, Si Environmental can
repair the sidewalk sections in question and bill you directly for the sidewalk
repair.  You can submit a request for
reimbursement to the Board.  Any driveway
repair is not eligible for reimbursement since it is on private property.The Board also requested I inform you the Board meetings are
public meetings and wanted to make sure you are aware you are invited to come
to their monthly meetings and discuss this or any other District issue you
have.  They meet every first Thursday of
the month at [redacted].Please contact me at [redacted] if you wish Si
Environmental to repair the sidewalk.  We
can bill you for the repair and then you can submit our bill to the District
for 50% reimbursement.  [redacted]
[redacted]  [redacted]

The initial complaint has been read however, the account holder is responsible for the sprinkler system usage regardless of the resident’s occupancy. In the event of a high usage dispute, the first priority is to work with the customer to locate the root cause of this usage.  Due to the fact that every household has different water consumption needs, we cannot associate any neighbor’s usage. [redacted] has found no water leaks on the equipment at this residence. A professional Field Operator has checked this same equipment on Thursday (September 1, 2016) and confirmed currently there still are no leaks. The property owner has the responsibility/ option of having a professional check the sprinkler system and the plumbing at the residence for any possible leaks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

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Address: 9347 Highway 49, Gulfport, Mississippi, United States, 39503

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