Kristal Auto Mall Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and agree to have the dealership provide an extension of the onstar service.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes my repair shop has stated that they are having the same issue, that does not change how I feel about this company, they are saying that the item is not warrantied because of what the repair shop said, sadly it wasn't warrantied to begin with, From one business to another you don't treat the people that feed you improperly and that is how I feel I was treated. when I spoke to SAL the parts manager and tried to solve the problem he refused to help us in anyway. and when I told him I was going to file a complaint with the Revdex.com he said do what you have to do. and it wasn't till after I filed the complaint that they decided to do something about it. all this could have been avoided if they would have at least tried to work with me. If the part was defected or not but hey did nothing until after I filed a complaint. so yes we did purchase another one and GM AGAIN IS TELLING US THE SAME THING. my repair shop is reaching out to GM but as far as I am concerned KRISTAL AUTO MALL WILL NOT GET ANY BUISNESS FROM MY BUISNESS EVER AGAIN. For how they treated us.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] is correct concerning the problem with paying off her previous lease payments under the factory lease pullahead  program.  The error stemmed from our Finance Manager never applying for the Pullahead Rebate which would have "triggered" our accounting office to make...

the final payments.  Additionally, the salesman, after speaking to the customer, did not convey the sense of urgency to management nor did he confirm that the payment had been sent.  Our company, at [redacted] request sent a letter to her addressed to the credit agencies stating that the late payment was not her fault.  Additionally, the remaining payments due plus the associated late charges for those payments were paid by our company directly to GM Financial.We apologized to [redacted] for the error.  At this point, there should be no further issues regarding unpaid payments or late charges.

Our Service Director advises that the customer brought in his vehicle on June **, 2015 with three complaints: Battery going dead, Hard starting, and Check Engine Light is on.   The Service Department could not duplicate the hard start/no start condition due to a weak battery. ...

The battery tested good and did not require further action.  Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem.  Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicle. This would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June ** and June ** as to the progress of the diagnostic work.  The customer was informed on both dates that additional time was needed to properly complete the diagnostic work. When the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June ** and offered him a Loaner vehicle under the terms of the manufacturers  policy.  The vehicle repairs were completed on June ** at which time the customer was contacted.  The customer picked up the vehicle on June **.  If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations.   According to our records, every effort was made to keep the customer informed of  the progress with the vehicle.

We are in receipt of [redacted]'s response.  I spoke with Courtney W[redacted] and he stated that Sandra, in his presence with you stated the SLE-2 did not have a power lift gate.  He was not present for her telephone conversation with the customer.  As stated in my original letter, this option is not available  on the SLE2 nor is that option available as an "aftermarket" installation because the vehicle is not wired to provide power to the lift gate.   We are not sure how to satisfy [redacted]. He was viewing numerous vehicles with Mr. W[redacted] including a Chevrolet Equinox, Chevrolet Traverse, GMC Acadia LTD and GMC Terrain; both an SLT1 and the SLE2.  We apologize for the confusion however, installing the lift gate is not an option.   It would be our pleasure to provide all weather mats and possibly pay for an extension on [redacted]'s OnStar subscription.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] indeed contacted me and informed that the two remedy options that I was seeking are not possible and had indeed offered me an alternative. however it is an outright lie that numerous options were provided to me. the single alternative provided was a set of all-weather placemats. in addition, [redacted] even informed me that he may not be authorized to provide even that option. I had requested information on what can be provided and he stated that he does not have the authority to provide any, but [redacted] does. our conversation ended with him letting me know that he will request [redacted] to speak with me directly. She had yet to speak to me on the matter.Regarding the confusion of the options available on the vehicle, that too is an outright lie. the SLT option was discussed at the dealership with [redacted] and the SLE2 option (sunroof, convenience package, and power lift gate) was discussed and offered by [redacted] over the phone. if there was any confusion it was with [redacted] on both the options of her vehicles and my continues remarks that this vehicle is an addition and not a substitution so therefore there should not have been any errors with the registration discrepancy of $100.The only excellent service I received was from [redacted] during the initial sale and he has been in touch with me afterwards. however his authority is limited as a salesman and much of the decision making lies with the Sales Manager, Mrs. S[redacted], whose customer service is extremely lacking. From my experience in dealing with this dealership, I can understand why they have received a rating of D- from Revdex.com.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is no response that will please the complaintant.  They purchased a part that was put in the vehicle by an indepdendent repair shop and it did not fix the vehicle.  Thinking the part was defective, they purchased the identical part from another GM dealer and, again, the part did not fix the vehicle.  Once the part was opened and programmed, it is not possible to return the part.  Kristal did not diagnose the problem with the vehicle-we simply sold a part at the request of the customer and their repair shop.  Is the complainant annoyed with the other GM dealer who sold the same part, which, again, did not correct the problem with the vehicle?   The responsibility with the repair rests with the independent repair shop not with the company selling the part.

Revdex.com:At this time, I have not been contacted by Kristal Auto Mall Corp. regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] dealt with our Sales Representative, Courtney W[redacted] and our Sales Manager, Sandra D[redacted].  Both individuals have impeccable customer service credentials.  Additionally, Mr. W[redacted] is a Senior Sales Representative with excellent product knowledge.  The customer...

originally sought lease pricing on a 2016 GMC Terrain with SLT-1 Luxury Package.  This vehicle was equipped with Sunroof, Leather, Navigation and programmable power rear hatch.  The customer stated that the payment was too high - he said he was also shopping a Honda CRV EX and would shop other GMC dealers.  Ms. D[redacted] suggested that he consider the GMC Terrain SLE-2 model.  The vehicle quoted included Navigation, Sunroof and Convenience Package.  This model is not offered with a leather interior nor is the power rear hatch an available option.  At no time did either tell the customer that the vehicle was equipped with a power rear hatch, because, again, this is not an available option on this model. Ms. D[redacted] spoke to the customer a day or two later and offered the vehicle for a 24 month lease at an extremely aggressive lease number.  [redacted], having presumably shopped our number, accepted the proposal.  I am speculating that the customer might have confused the options available on the SLT-1 vs. the SLE-2 which he leased.  Mr. W[redacted] spoke to the customer after this problem came to light.  He stated the customer either wanted the dealership to install the power hatch or offer a reduction in the lease price.  He was advised by Mr. W[redacted] that neither request was available; the vehicle is not factory wired for a power rear hatch and the lease pricing given to [redacted] was beyond competitive!!!  As goodwill, Mr. W[redacted] offered the customer a number of accessories which he rejected. Regarding the differential of $100, be advised that the original due at signing given to [redacted] included the "transfer" of existing license plates.  [redacted] informed Mr. W[redacted] that new plates would be required.  This affected the due at signing price.  We are sorry that [redacted] was not satisfied.  At no time was he mislead or offered information that was not consistent with the equipment available and offered on the model he took.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAm I upset with the other dealer absolutely not, first of all Kristal auto mall did not know the diagnoses till after they treated me the way they did, [redacted] has an outstanding customer service with their customers as it should be.  I went by what I was told and if it wasn't that im ok with it but what im not ok with is the treatment I received BEFORE KRISTAL AUTO MALL EVEN KNEW THAT THE PART WAS NOT THE PROBLEM. Had they attempted to help me from the start this would not be happening. but they didn't, if the part wasn't the problem and they would have even tried to help me instead of giving me the treatment they did, then instead of a complaint I would be posting a compliment. but that wasn't the case. so I was instructed by sal to do what I had to do and so I did. I don't want to go back and forth with this I stand with my complaint and I wont do business with them and that's my final choice.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I went to Kristal Auto Mall to lease a new car. The saleperson [redacted] showed us the Buick enclave and wrote up the paperwork. All the pricing was given to us by the managers of Kristal [redacted] and [redacted]. At first they said I did not qualify and I would need a co-signer on the loan - so I got a co-signer and was told I qualified. with Ally Bank. We went back to the dealer, wrote up the contract, left the deposit and was told again that we qualified for the loan with Ally bank and it would take 2-3 days to get the car. The even gave us a print out of the car with the VIN #. After a few days, the saleperson started telling us that they can't get the car and they are looking for another car. Then we started talking to the managers and they said they need to locate another car. Since I had the VIN # I was able to locate the car myself, so I called the dealer . When I spoke to them, I found out they were never contacted because Kristal underpriced they contract and had no intention on selling us the car. I called Kristal and told them I had spoken to the other dealership and they were willing to sell them the car - they told me to pick up my deposit and go buy it from them. I then called Buick customer service, however this is taken a long time and the dealer is now telling the representative that I never qualified for the loan. I have a signed contract, left a deposit and there are cars available - what is my recourse to get a car with these terms? I keep telling the Buick customer service agent to get the contract they agreed too and run the numbers, they will see why they are not delivering the car, that they had no intention on selling me the car at that price - that it was fraudulent and misleading - but the representative still have not asked the dealer for any of the paperwork, he is just asking for their story and they are lying.Desired Settlement: I would like Kristal Auto Mall to deliver the car as agreed to in the terms of the signed contract

BEWARE!!!! CAR THIEVES. After receiving numerous calls from [redacted] to bring in our leased Caddy SRX early, have them absorb the last 4 payments, not charge us for slight damage ( I have the pics), and we would walk out with a end of year 2014 with no money down. We looked at the inventory, didn't like what they had and I FOUND the car I wanted in [redacted]. We negotiated the price, left a deposit and awaited the arrival of my car. When it arrived, the lease agreement was wrong, and had to be rewritten. We left my 2012 SRX with 18,000 miles in their possession, we DID NOT SIGN anything handing over the vehicle. We received 2 bills in less than a month. The first one for the new car and the second for the old one. We thought that there was a cross in paper work. Imagine our surprise when we were told that were liable for the payments for the car that we no longer had in our possession ! AND THEY WILL NOT GIVE ME MY CAR BACK. I will gladly pay the payments if it was given back to me but as of now, I don't have a car that I'm paying for, no one seems to know where it is, and there has been no effort to locate it to give me it back. As far as I'm concerned, it was stolen from me. There is no one that would give back a car and still make payments for something that they no longer have. Obviously, you would wait for the lease to be up in such conditions. [redacted] lied then and lied to **. This was false advertising taken to a new level. I was talked to by [redacted] -- the alleged manager in the most abusive of ways. He speaks like a thug. Dishonest, despicable, filthy dirty show room, home of classless sleazy car salesmen. Oh and we got a letter from ** saying that numerous areas on the lease agreement were left blank. Pretty conventient on [redacted] part.

Review: This dealer has poor customer service they tell u false things about their service nobody contact you back about your car or truck regarding the issues I took my truck on a appointment day they still haven't work on my truck or found the problem what wrong with it they told me I have a loaner service then they say I can't get a loaner until they find out what wrong with my truck a lot of false talk to make u buy the cars or truck just to get the sale also I didn't even have the truck for a year yet and this is my second time taking it to get service and my problem still isn't fixed and even if u get any kind of service they don't wash your car but they are quick to take your money or steal something out your carDesired Settlement: For them to stop lying about their business overall and to give back this way their customers can feel appreciated get a better customer service lounge have a better relationship with the customers overall and if people are is tittle to a loaner give it to them I moved to outer state and what am I suppose to do with out a car or truck especially if j have to travel back in forth to Ny or to the dealer or to close down over all cause this isn't my first issue with them give me back my money clear it off my credit and I will go to a different company

Business

Response:

Our Service Director advises that the customer brought in his vehicle on June **, 2015 with three complaints: Battery going dead, Hard starting, and Check Engine Light is on. The Service Department could not duplicate the hard start/no start condition due to a weak battery. The battery tested good and did not require further action. Regarding the hard start issue not related to the battery, the Service Department found two faulty injectors which would cause the problem. Regarding the check engine light, the codes showed that the wrong fuel was being used in the vehicle. This would cause the light to go on because the engine sensors dedected in inadequate octaine level.Our Service Advisor states that the customer was notified both on June ** and June ** as to the progress of the diagnostic work. The customer was informed on both dates that additional time was needed to properly complete the diagnostic work. When the diagnostic work was completed on the vehicle, the Service Advisor spoke to the customer on June ** and offered him a Loaner vehicle under the terms of the manufacturers policy. The vehicle repairs were completed on June ** at which time the customer was contacted. The customer picked up the vehicle on June **. If the customer did not feel the communication with him was adequate during this repair visit, we sincerely apologize for not meeting his expectations. According to our records, every effort was made to keep the customer informed of the progress with the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes I took my truck in for service on 6/**/15 on a scheduled date I was told that I will here from the dealer regarding my truck and to see what wrong with it I didn't get a call that day to day they going to have keep my truck I spoke to the rep who did the intake of my truck she said they haven't found out what the problem is and she will let me know by the end of the day on weather I will get my truck back or not once again no call back on if my truck is fixed or what the problem next day came I called to check what the update with my truck was told that the lady isn't there today and they can't tell me anything on the follow up on my truck because she is handling the paper work next day come and then when I get the phone call about my truck letting my know it might be one of the injectors or battery and that the lady will talk to their service manger regarding me getting a loaner to get around

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Kristal Auto Mall Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Sept **,2015 I ordered an Air Bag Control Module from this dealer and delivered it to my mechanic, it was installed on a 2014 Cadillac SRX in the attempt to program the module it was not taking program the mechanic contacted GM And they directed him to their technicians and after numerous attempts to program this module my mechanic was instructed by GM Technicians that this module was defected and that it should be returned to the seller for an exchange. I then contacted Kristal auto mall and informed the parts manager Sal of the situation on hand and was told by him that this was not his problem and that since he didn't install the part he would not warranty it. I explained to him that as per my mechanic the packaging looked like it had been opened and re-taped prior to being given to us, and he said all his parts are tested before they leave his warehouse. I was told by my mechanic that the parts come with a year warranty whether or not the dealer performs the work. so I contacted [redacted], [redacted] Cadillac whom all confirmed what my mechanic said, but since I did not purchase it from them they could not exchange it. I don't normally do business with these people I do business with [redacted] but they did not have the part in stock and told me these people did and that is why I purchased it from them. I have tried numerous times to resolve this issue but to no avail. I also contacted GM who said I would have to work with the dealer to solve this issue they would have to send the part pack to gm. but they are not willing to help in any way. on my last attempt I called and asked to speak to the general manager and instead they had Sal call me and I said I wanted to speak to someone higher than him and he said "[redacted]", I said to him before I file A complaint with the Revdex.com and the department of consumer affairs I would like to give it one more shot and he said to me "[redacted]" and so that is exactly what am doing. If they have treated us this way I would hate to know how they treated their other customers. I really didn't want to do this but they left me no choice and they will never ever get my business again.Desired Settlement: I WOULD LIKE MY $291.00 BACK SINCE I PURCHASED ANOTHER ONE FROM [redacted]. AND I WOULD LIKE THE ACCOUNT OPENED UNDER MY BUISNESS TO BE CLOSED SINCE I WISH TO NEVER DO BUISNESS WITH THEM

Business

Response:

Our Parts Manager spoke with the repair facility doing the work on the compaintant's vehicle. He told our parts manager that he had purchased the same part again from [redacted], in [redacted]. He placed that part in the complaintant's car and it did not correct the problem; experiencing the identical code that appeared when he used our part. He ruled out the module as being defective therefore the complaint is unwarranted. The repair shop feels the problem is in the complainant's wiring. The part we sold, which is actually programmed to that vehicle, cannot be returned. Because there was no defect in the part sold, we would appreciate your closing of the case. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes my repair shop has stated that they are having the same issue, that does not change how I feel about this company, they are saying that the item is not warrantied because of what the repair shop said, sadly it wasn't warrantied to begin with, From one business to another you don't treat the people that feed you improperly and that is how I feel I was treated. when I spoke to SAL the parts manager and tried to solve the problem he refused to help us in anyway. and when I told him I was going to file a complaint with the Revdex.com he said do what you have to do. and it wasn't till after I filed the complaint that they decided to do something about it. all this could have been avoided if they would have at least tried to work with me. If the part was defected or not but hey did nothing until after I filed a complaint. so yes we did purchase another one and GM AGAIN IS TELLING US THE SAME THING. my repair shop is reaching out to GM but as far as I am concerned KRISTAL AUTO MALL WILL NOT GET ANY BUISNESS FROM MY BUISNESS EVER AGAIN. For how they treated us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There is no response that will please the complaintant. They purchased a part that was put in the vehicle by an indepdendent repair shop and it did not fix the vehicle. Thinking the part was defective, they purchased the identical part from another GM dealer and, again, the part did not fix the vehicle. Once the part was opened and programmed, it is not possible to return the part. Kristal did not diagnose the problem with the vehicle-we simply sold a part at the request of the customer and their repair shop. Is the complainant annoyed with the other GM dealer who sold the same part, which, again, did not correct the problem with the vehicle? The responsibility with the repair rests with the independent repair shop not with the company selling the part.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAm I upset with the other dealer absolutely not, first of all Kristal auto mall did not know the diagnoses till after they treated me the way they did, [redacted] has an outstanding customer service with their customers as it should be. I went by what I was told and if it wasn't that im ok with it but what im not ok with is the treatment I received BEFORE KRISTAL AUTO MALL EVEN KNEW THAT THE PART WAS NOT THE PROBLEM. Had they attempted to help me from the start this would not be happening. but they didn't, if the part wasn't the problem and they would have even tried to help me instead of giving me the treatment they did, then instead of a complaint I would be posting a compliment. but that wasn't the case. so I was instructed by sal to do what I had to do and so I did. I don't want to go back and forth with this I stand with my complaint and I wont do business with them and that's my final choice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I first took my 1997 Chevrolet Cavalier to be repaired on 1/**/2015 With an engine check light problem giving a computer code of 440 evaporative emission system problem. They replaced the gas cap and reprogramed the computer. I also paid extra for them to clean carbon deposits that they said could give me a problem. I told them to do it because I did not want any problems. I paid a total of $694.79 for the job. When they were finished that day they told me that I have 12 months or 12,000 mile warranty on code 440. If any other code comes up I am not covered. Two weeks later the check light came back on with the same code. I could not bring in back right away because I have to go to work. I was able to bring it back on 8/**/2015 at 8am. I left it with them all day. At the end of the day I went to pick it up and they said they did not get to it yet so I would have to leave it another day. On 8/**/2015 I call at 12pm and they said that it was the purge valve and it was going to cost me $313 dollars to fix. When I came to pick up my car I told them I already paid for the job so they just charged me for the part which came to $63.39 with tax. On 8/**/2015 at 6am the check light came back on again with the same problem so I call them at 9am and the said to bring it back in tomorrow. I brought the car back on 8/**/2015 at 8am to be fix again. At the end of the day after work on 8/**/2015 at 5pm I came to pick up the car and they said they could not get to it and that I would have to come back again. I took my car back and said good by. The reason I took my car to a dealer to get fixed was because I thought they knew what they were doing. Paid a total of $758.18 plus $40 car service to fix a check light and it's still is not fixed! Now I have to go someplace else to get my car fixed because they can't do it. At this time I would like a full refund less the cost of the parts which is a gas cap for $27.65, cleaner for $64.95 and a purge valve for $63.39.Desired Settlement: This was not some car repair place, this was the dealer! For the money I paid I should have much better service. They just took my money and did not fix the problem bottom line! There should be a law!

Review: CANCELLATION of an Extended Warranty contract on a vehicle I purchased on April **, 2013 was requested by phone, (June **, 2013); in person (June **, 2013); and in writing, (June **, 2013). As of today, July *, 2013, the requested refund has not been issued, nor has anyone from the Kristal Auto Mall contacted me about this matter.Each day this contract remains in effect REDUCES the amount of my pro-rated refund, and forces me to continue paying interest on this portion of my vehicle loan.Desired Settlement: (1) I would like the Etended Warranty cancelled effective June **, 2013, the date on which I submitted the written cancellation request.(2) I would like the full amount of the refund to which I am entitled issued without further delay.

Business

Response:

In replying to your complaint ID [redacted],customer [redacted] came into Kristal Auto Mall and was advice to fill out an extended warranty cancellation form ,However [redacted]

left without filling or signing such form.

I cannot cancel an extended warranty without a signed extended warranty cancellation form from the said customer.

Please contact me if you have any question at Tel####-###-#### [redacted]

Business

Response:

I spoke to [redacted] on regards to her warranty. We are proceeding to cancel her warranty

after she comes in.to sign the cancelation paper work on August **, 2013. If you may have any further questions please feel free to contact me at ###-###-#### / ###-###-#### ..

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Kristal Auto Mall has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Review: Around November 2010 I bought a Hummer H3 2008 from Cristal Auto Mall. The Marked Price was about $17.000. I gave $3000 deposit. I ended up with $30.000 bill. I am now paying about $ 650.00 on a monthly basis. I ask the bank (Santander) why I am paying $30.000 for a $17.000 car, they cannot explain.To make matter worse, the car is not working properly. It has an electrical problem that requires me to jump start the car every times I am using it. I took the car to the Hummer/Cadillac dealer for the 7th times they could not resolve the problem. Each time I have to spend money for repair. I am fed up with the situation. My warranty expired already the dealer said there is nothing they could do. I do not know what to do. I am not turning the matter to you for referral/arbitration or advise. Please Help me!Desired Settlement: I would like for the dealer to explain why I have to pay $30.000 for a $17.000 car. If possible, I would like for Revdex.com to take a look at the pricing of that car. Since the car does not work properly, I would like to have Crystal Auto Mall replace the 2008 Hummer or take their car and cancel the debt I owed to Santander for that 2008 Hummer H3

Review: In 2014 I financed a 2002 Cadillac Escalade from Kristal Auto Mall Located on [redacted]. I paid it off loan and had no late payments. Since this dealership had taken such good care of me and they had shown such professionalism and courtesy the first time I brought a vehicle from them I returned back to Kristal Auto on November *, 2014. I chose a 2015 GMC Terrain and as part of the transaction I traded in my 2002 Cadillac Escalade in which they put $1000.00 towards the purchase of the new Vehicle. I picked up the 2015 GMC Terrain on November *, 2014.

On November **, 2014 the sales person (named [redacted]) called me and asked if I can drop by the dealership because they needed to go over something with me. When I questioned the reasoning he indicated that there was a motor vehicles issue that he needed to discuss with me, therefore, I stopped by the dealership on November **, 2014. While I went to speak to [redacted], I noticed that another sales person was taking the plates off of my new 2015 GMC Terrain with no explanation as to why at the time. I asked to speak with a [redacted] and [redacted] approaches me and noted that the reason the plates were being taken off of my new vehicle was due to the denial of my loan. On November *, 2014 I had completed all vehicle loan documentation and signed a loan contract.

[redacted] further stated that since I was not approved for a new truck he proceeded to try and sell me a used 2000 Liberty Jeep without explaining to me why I was not approved for a new vehicle. When I indicated I was not interested in the used vehicle [redacted] noted that the dealership would not be able to sell me a new vehicle so I proceeded to leave; however, the dealership would not provide me with my trade in vehicle, the 2002 Cadillac Escalade because it was removed from their property.

On November **, 2014, another sales person, [redacted], called me to request that I visit the dealership on November **, 2014 to speak with the [redacted], [redacted]. On said date, I went to meet with [redacted] and he explained to me that [redacted], the sales rep, put on my contract a sales price of $60,000.00 for the 2015 GMC Terrain which was a high dollar amount the bank would not approve. He indicated that the contract stated that I provided a down payment of $33,000.00, in which I had not do so nor was the truck sales price $60,000.00. The [redacted] further indicated he informed [redacted] to retrieve my trade in vehicle in which I received three week later on November **, 2014 with no plates, insurance and title documentation. I now had to park my 2002 Cadillac Escalade on the street with proper documentation since the information is needed in order to sell or junk the vehicle.

I have called for several months, spoke to several agents, trying to get my title so I can get rid of the vehicle in which each agent told me that they will call back with an answer. No answer as of February **, 2015. My vehicle is consistently being ticketed for lack of registration due to no title and insurance.

I am a contracted driver and require my vehicle to work. I went to another dealership in which I purchased a new vehicle without any problem as indicated by [redacted]. I had to miss one week of work since I did not have a vehicle and my job was in jeopardy because of their error and negligence. I seek to file a complaint again this dealership relating to fraudulent loan documentation and misplacement of my trade in documentation under the consumer protection law.Desired Settlement: Need my vehicle documentation such as title, registration, and insurance.