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Kristals Cosmetics Aspen

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Reviews Kristals Cosmetics Aspen

Kristals Cosmetics Aspen Reviews (18)

Complaint: [redacted] I am rejecting this response because:Yes it is true that my husband and I came in on consecutive days The ONLY reason being that we were offered full facials as a "thank you" for our purchases So we returned the next day and we're not given a facial at all! There was an aggressive sales pitch in order to get us to purchase the platinum program which included an piece of equipment that cost roughly $- an at home light treatment for the face that is common,y used in high in facialsYes we made the purchases for which you see the sales receipts, however it is a COMPLETE lie that we were told about the no return policy before we completed the sale On the first day - as stated earlier - I was led to a chair and never approached a register The credit card was taken and the receipt brought to us to sign On day two we were led to a back room - supposedly a treatment room for facials, however that NEVER happened The paper my husband signed was presented to us as the form for the replishment program We were NEVER next to a sales counter where the 'no return' policy sign is allegedly placed In response to us being in possession of the product this is false! When we got hmome and I immediately began pursuing the voiding of this program/transaction I notified [redacted] and they immediately suspended the payment to the company They instructed me to reject the shipment which was to come the end of that week When I called the store about canceling the shipment she told me she couldn't do that and it was coming from another location She provided a tracking number I was not going to be home that day so I had my mother-in-law stay at our home all day When [redacted] came she refused the shipment and said it was not wanted and to return to sender If you notice the date on the signed [redacted] attachment it is for a date in late March - over a month after the initial shipment - with the majority of the merchandise, to include the $piece of equipment - was refused and sent back The [redacted] receipt they have chosen to show was my signature for a replacement credit card from another company I specifically asked the [redacted] person if a signature was required for the other SMALL (6"x6") boxes that came that day He said no - the signature was only for the envelope with the credit card Both boxes were addressed to my husband and it wasn't until I got them inside that I opened one of them The label was smeared and I could not see the origin of the senderAfter opening the first small box which contained packing peanuts and one tube of something - I immediately taped it up and took both boxes to [redacted] and told them they were not mine and needed to be sent back We have none of their product in our possession The mere size of the boxes would indicate that there was not $13,worth of skincare in that shipment The original - rejected shipment was what contained the merchandise in question I have no idea what the other stuff was in the boxes that arrived late March.in response to the credit denial - [redacted] is still working with us on this issue We have not paid a single penny to [redacted] for these charges Aspen Cosmetics asked to have the charges placed back on our card and [redacted] continues to suspend them for us We DO NOT HAVE THEIR PRODUCT AND WANT THEM TO STOP HARRASSING US TO PAY FOR SOMETHING WE DONT EVEN HAVE!!!! We attempted to suspend or void the transaction in a reasonable amount of time once we realized we were fooled and swindled in to spending a ton of money under unethical practices It is perfectly legal to walk away from a mortgage on a home in a matter of days, and you can return a car that you've purchased within a week So asking - politely - to void a transaction for merchandise we did not have and decided we did not want is totally reasonable Even if the packages were on the way to us - we did as instructed by our credit card company and refused the merchandise We will continue to deny the charges on our credit card [redacted] is working for us - their customer - and will continue to suspend the dollars so we do not have to pay PLEASE let this go Aspen Cosmetics!!! We do not have your merchandise - stop trying to say we do And you do not have our money - we have never paid a penny towards these charges to [redacted] Regards, [redacted]

[redacted] Dear [redacted] ,The customer purchased two products on September for $655.80.If you review the prices online, you can see that the products were actually sold at a much lower price than their original cost.I have included the links for your convenience If the customer found any of these products online, it must have been sold through a third party vendor, which we have no control on the expiration date of the cosmetic product, the quality of the cosmetic product, or the authenticity of the cosmetic productThe customer has NEVER contacted customer service to file any claim for a refundIf he would have done so, we would have asked him to return the products, and then we would have issued a refundWe stand 100% behind our products and we are very sorry to hear a customer that is not 100% satisfiedOur customer service goes above and beyond to provide full customer satisfactory to all of our customers; Therefore, it is unfair to bring this claim to the Revdex.com when we did not even have the slightest chance to resolve such matter.We have emailed and called the customerPlease have him contact us as soon as possible to resolve the matterOur number is [redacted] and we are open Mon-Fri between AM to 3:PM [redacted] Sharon M***Customer Service DepartmentAspen Kristals Cosmetics [redacted]

Thank you for your quick response! Attached is a copy of the receipt I do remember the salesman mentioning they were at that address for a limited time Said the particular season was about over I assumed they would be moving back in the spring of 2017.thanks again [redacted] ***

As part of our efforts to provide the best customer service, the products are shipped after the sale is completedWe do our best to satisfy our customers' requests; we went above and beyond to have the products arrive to the customer's residenceNevertheless, once the products reach the customer's destination the accountability is transferred to the customer and we cannot take responsibility on what is done with the shipmentThese are cosmetic products and they are perishable; therefore, we cannot accept any product returns since we cannot resell them- we will have no way of knowing if the product is tampered with, or has been subject to extreme temperatures, and so on The products are not in our possessionMrand Ms [redacted] left satisfied from the store, on all occasionsThey had a chance to stop the sale and leave the store without the purchase, but they went above and beyond to purchase twice at two different occasions and to receive a full presentation and demonstration from our store representative

Mrand Ms [redacted] (The “Customers”) came in to the store and had a full demonstration done by a sales representative on the entire line of cosmetics productsThroughout the presentation the customers were provided with knowledge and information in relation to the line of products including pricesAt the end of the demonstration the customers made a consciousness decision on which products they wish to purchaseThereafter the customers signed the credit card receipt which shows the company’s return policy right by the signature blockFirst purchase was made on 2/18/and the second purchase was made on 2/19/The mere fact that the Customers returned a day later, out of their own free will, and made another purchase, proves their satisfaction and reaffirms their consciousness decision to make the two transactionsPlease refer to EXHIBIT A showing two separate transactions completed in two separate occasionsOur client base are customers whom purchase high-end cosmeticsOur line is very exclusive and our target group is very limitedBecause of the nature of our cosmetics, we reserve the right to have a "no refunds" policyThis is a very common practice with stores that sell these types of products In compliance with the law, we place the sign next to the register to inform our clients with the store return policyAlthough it is not mandatory, we have taken a few steps further and added our return policy on all receipts and forms signed by the customersFinally, we also let them sign the store's waiver to acknowledge and confirm the whole detailed return policyThe waiver is signed before the purchase is completedAttached herein to this email please find;· Exhibit B: The signed Return Policy - Store Waiver by the Customers.· Exhibit A: the signed shipping form and credit card receipts with the return policy Clearly we take extra and all measures to advise our customers of the policyThe prices of all the products, are shown on our digital price-list, inside our storesIn addition, all the original prices of all our products can be found on our website at: [redacted] .Nevertheless, the store invoice includes the total price after any promotional discount was deductedIn addition, the Customers did receive all their products, and in-fact signed for the deliveryAll the products are currently in possession of the CustomersExhibit C Nevertheless, the Company has made a thorough review after receiving the Customer's claim, asking for a full refundAfter reviewing the CCTV quality assurance monitoring system it was concluded that the Company’s protocols were met in the two separate transactionsThe recordings show customers' were well aware of what they purchased, the costs associated with the purchase, and the Store’s policies on returning productsAll the products which are in the customer's possession, they received a free "Platinum Loyalty" program with their purchase which provided them with two refills a year, for all their products, for a total of four yearsCAIn addition, please see attached herein Mrand Ms [redacted] (The “Customers”) came in to the store and had a full demonstration done by a sales representative on the entire line of cosmetics productsThroughout the presentation the customers were provided with knowledge and information in relation to the line of products including pricesAt the end of the demonstration the customers made a consciousness decision on which products they wish to purchaseThereafter the customers signed the credit card receipt which shows the company’s return policy right by the signature blockFirst purchase was made on 2/18/and the second purchase was made on 2/19/The mere fact that the Customers returned a day later, out of their own free will, and made another purchase, proves their satisfaction and reaffirms their consciousness decision to make the two transactionsPlease refer to EXHIBIT A showing two separate transactions completed in two separate occasionsOur client base are customers whom purchase high-end cosmeticsOur line is very exclusive and our target group is very limitedBecause of the nature of our cosmetics, we reserve the right to have a "no refunds" policyThis is a very common practice with stores that sell these types of products In compliance with the law, we place the sign next to the register to inform our clients with the store return policyAlthough it is not mandatory, we have taken a few steps further and added our return policy on all receipts and forms signed by the customersFinally, we also let them sign the store's waiver to acknowledge and confirm the whole detailed return policyThe waiver is signed before the purchase is completedAttached herein to this email please find;· Exhibit B: The signed Return Policy - Store Waiver by the Customers.· Exhibit C: the signed shipping form and credit card receipts with the return policy Clearly we take extra and all measures to advise our customers of the policyThe prices of all the products, are shown on our digital price-list, inside our storesIn addition, all the original prices of all our products can be found on our website at: [redacted] Nevertheless, the store invoice includes the total price after any promotional discount was deductedIn addition, the Customers did receive all their products, and in-fact signed for the deliveryAll the products are currently in possession of the CustomersExhibit D Nevertheless, the Company has made a thorough review after receiving the Customer's claim, asking for a full refundAfter reviewing the CCTV quality assurance monitoring system it was concluded that the Company’s protocols were met in the two separate transactionsThe recordings show customers' were well aware of what they purchased, the costs associated with the purchase, and the Store’s policies on returning productsAll the products which are in the customer's possession, they received a free "Platinum Loyalty" program with their purchase which provided them with two refills a year, for all their products, for a total of four yearsEXHIBIT EIn addition, please see attached herein Exhibit F, showing the customer lost her dispute with the credit card company F, showing the customer lost her dispute with the credit card company

Hi [redacted] ,As requested in your voicemail I have attached our shipping form and Ms [redacted] s merchant receipts both clearly stating our no refund policy and both signed by Ms [redacted] Although quite a bit of time has purchased we are still willing to offer an exchange or store credit, because customer service is important to us.Please let us know how Ms [redacted] would like to proceed.Thank you,Savannah F*

Complaint: [redacted] I am rejecting this response because:As I have stated before - I do not have the products Attached is a screenshot from the [redacted] website indicating - as I have maintained - that the package was rejected and returned to senderAs to their claims that the return policy was posted - I go back to my original statement that we were never at any point - on either day standing at a counter to make this purchase On day one I was seated in a chair and our card was taken from us for the transaction On day two we were taken to a "treatment" room in the back of another location and our card was again taken from us for the transaction The reality of the "no return" policy was not realized until after we were gone form the store Yes, we signed the paper, but at no time in the process were we told we could not return the product if not completely satisfied Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:As I have stated before - I do not have the products.  Attached is a screenshot from the [redacted] website indicating - as I have maintained - that the package was rejected and returned to sender. As to their claims that the return policy was posted - I go back to my original statement that we were never at any point - on either day standing at a counter to make this purchase.  On day one I was seated in a chair and our card was taken from us for the transaction.  On day two we were taken to a "treatment" room in the back of another location and our card was again taken from us for the transaction.  The reality of the "no return" policy was not realized until after we were gone form the store.  Yes, we signed the paper, but at no time in the process were we told we could not return the product if not completely satisfied. 
Regards,
[redacted]

[redacted]
Dear [redacted],The customer purchased two products on September 13 2016 for $655.80.If you review the prices online, you can see that the products were actually sold at a much lower price than their original cost.I have included the links for your convenience.  If the customer found any of these products online, it must have been sold through a third party vendor, which we have no control on the expiration date of the cosmetic product, the quality of the cosmetic product, or the authenticity of the cosmetic productThe customer has NEVER contacted customer service to file any claim for a refund. If he would have done so, we would have asked him to return the products, and then we would have issued a refund. We stand 100% behind our products and we are very sorry to hear a customer that is not 100% satisfied. Our customer service goes above and beyond to provide full customer satisfactory to all of our customers; Therefore, it is unfair to bring this claim to the Revdex.com when we did not even have the slightest chance to resolve such matter.We have emailed and called the customer. Please have him contact us as soon as possible to resolve the matter. Our number is [redacted] and we are open Mon-Fri between 10 AM to 3:30 PM[redacted]
Sharon M[redacted]Customer Service DepartmentAspen Kristals Cosmetics[redacted]

Thank you for your quick response!  Attached is a copy of the receipt.  I do remember the salesman mentioning they were at that address for a limited time.  Said the particular season was about over.  I assumed they would be moving back in the spring of 2017.thanks again[redacted]

Dear Mr. [redacted]: First and foremost, we deeply regret having an unsatisfied customer, as customer satisfaction is our highest priority.  We write to address the Complaint she has filed, and to advise of our willingness to answer any further questions or provide any additional...

information.  The [redacted] LED is an Infrared device is a time tested skin care product designed to reduce the overall effects of aging.  It has been used with frequency and success around the globe.  Indeed it is expensive, and perhaps that forms the basis of our customer’s complaint, as we are unaware of any examples of the product failing to work.  Unfortunately we are at a disadvantage with respect to the fact that we have no way of knowing if our customer has experienced the benefits of the product; we do not know if she has used it, used it properly in accordance with the instructions, for the right amount of time, and so on.  Although she was provided with detailed instructions at the time of purchase, she has not provided an opportunity for our professionals to determine results.  For this reason, among others, we have willingly offered her a dollar for dollar exchange or store credit.  This is consistent with our store policy (which was made known prior to her purchase) and consistent with local laws.  We certainly hope our customer will seek to resolve her complaint in this fashion, and we remain willing to do so.  Please let me know if you have any further questions, and thank you for your consideration.

Complaint: [redacted]
I am rejecting this response because:I have called this retailer and explained that I have not had any results from this product.  They said that I would be "guaranteed satisfaction" which has not happened.  I use the product in accordance to the instructions I was given at the time of purchase and I have read and re-read the instructions provided.  The product does not work.  They continue to maintain "they have never had an example of the product not working" but I have sent them multiple communications that in fact, it does not work.In their email they state "we have no way of knowing if our customer has experienced the benefits of the product" - in fact, I have not - it doesn't workThey state "we do not know if she has used it" "used it correctly" and for the right amount of time"- I have used it per the instructions of "for the first month, treat 3 times a week for 15-20 minutes for 5-7 minutes on each zone; and then once every week for 15-20 minutes as a maintained regime.  Again, it doesn't work.They state "they willingly offered dollar for dollar exchange for other store merchandise.  I don't want products.  I want the product I purchased to work or to get a refund.  I don't have resolution and I don't accept their response.  A full refund to the credit card charged is what I want and I will send the device back to them.Thank you, [redacted]
Regards,
[redacted]

Hi [redacted],As requested in your voicemail I have attached our shipping form and Ms. [redacted]s merchant receipts both clearly stating our no refund policy and both signed by Ms. [redacted]. Although quite a bit of time has purchased we are still willing to offer an exchange or store credit, because customer service is important to us.Please let us know how Ms. [redacted] would like to proceed.Thank you,Savannah F[redacted]

Thank you for your recent inquiry regarding the Complaint of [redacted] and [redacted].  Indeed while it is regrettable our customer is dissatisfied, such should not give rise to the filing of a complaint containing incorrect and misleading statements, thus we respond as follows, providing the true nature of the transaction and a factually accurate account of the situation in its entirety.  First, the Company did not sell the customer any product in the amount of $6,000.  In fact we do not have any product in our shelves that sells for that amount.  The Perfectio Plus that we do in fact stock and sell has an original price of $4,599. Nevertheless, the Customer did not pay this full amount. In fact, they paid much less. For simplicity purposes, we went ahead and put together a detailed invoice showing the shelf prices of the products compared to the actual prices (after discount) Mr. and Ms. [redacted] actually paid. Exhibit E shows the detailed invoice and you can clearly see that the final amount paid by the customers was about 50% less than the original price. The left column is the original price of the products and the right side, is the true amount the customer paid for the products (after discounts).You can also review the prices on the Kristals website: [redacted]Our Companies abides by the law. We are obligated to conspicuously display a sign on the wall stating our return policy. Our sign is posted on the wall right next to our register. Nevertheless, we went one step further and asked Mr. [redacted] to sign our store waiver acknowledging the return policy.   A true and correct copy of our well established, lawful policy, along with our customer's acknowledgement, are provided for your review as Exhibit B.  As you can see this electronic form is clear, concise, and easily readable by the customer. In addition to the waiver, we also provided our customer with the standard refill/order form, which was explained to her as part of our normal business practice.  The signatures on this form indicates that our customers acknowledge and understood the program. These forms were signed at different times, indicating our customer’s ongoing understanding of the entire transaction, and of her entire purchases and commitments.   By way of clarity, the waiver was not on a piece of paper like the refill replenishment form was, but on an I Pad, which stated all the return policy literature in a clear and coherent manner.Regarding the shipment, our Company is obligated to ship out the products once the customer completes the purchase. This service has been praised greatly by our customers and we stand behind the impeccable customer service that follows and supports each transaction in our store.  The same was done with this shipment. If the customer returned back any of the products, we have not received them. We only received proof the customer accepted her products and signed the Proof of Delivery. As of now our records indicate that all of the customer's products, that were lawfully sold and voluntarily purchased, are in their possession.[redacted] has reviewed both sides of the case, and we prevailed in the underlying dispute.  Thereafter, the Customer filed yet another claim with [redacted] on the same facts and circumstances (including those which are inaccurate).  As of the providing of this response, [redacted] has once again found in favor of our store, and against the customer.  Thus the charge dispute is now final and resolved.   We have done everything according to our well-established law abiding protocols, and have not misrepresented anything regarding the store policy, prices nor the products; therefore, we stand behind our return policy and will not issue a refund to the customer. If you have any further questions, we are very happy to assist and can be reached Mon - Fri 10:00 AM to 3:30 PM at [redacted] ** [redacted]

Complaint: [redacted]
I am rejecting this response because:Yes it is true that my husband and I came in on 2 consecutive days.  The ONLY reason being that we were offered full facials as a "thank you" for our purchases.   So we returned the next day and we're not given a facial at all! There was an aggressive sales pitch in order to get us to purchase the platinum program which included an piece of equipment that cost roughly $6000.00 - an at home light treatment for the face that is common,y used in high in facials. Yes we made the purchases for which you see the sales receipts, however it is a COMPLETE lie that we were told about the no return policy before we completed the sale.  On the first day - as stated earlier - I was led to a chair and never approached a register.  The credit card was taken and the receipt brought to us to sign.  On day two we were led to a back room - supposedly a treatment room for facials, however that NEVER happened.   The paper my husband signed was presented to us as the form for the replishment program.  We were NEVER next to a sales counter where the 'no return' policy sign is allegedly placed.  In response to us being in possession of the product this is false! When we got hmome and I immediately began pursuing the voiding of this program/transaction I notified [redacted] and they immediately suspended the payment to the company.  They instructed me to reject the shipment which was to come the end of that week.  When I called the store about canceling the shipment she told me she couldn't do that and it was coming from another location.  She provided a tracking number.  I was not going to be home that day so I had my mother-in-law stay at our home all day.  When [redacted] came she refused the shipment and said it was not wanted and to return to sender.  If you notice the date on the signed [redacted] attachment it is for a date in late March - over a month after the initial shipment - with the majority of the merchandise, to include the $6000 piece of equipment - was refused and sent back.  The [redacted] receipt they have chosen to show was my signature for a replacement credit card from another company.  I specifically asked the [redacted] person if a signature was required for the other 2 SMALL (6"x6") boxes that came that day.  He said no - the signature was only for the envelope with the credit card.  Both boxes were addressed to my husband and it wasn't until I got them inside that I opened one of them.  The label was smeared and I could not see the origin of the sender. After opening the first small box which contained packing peanuts and one tube of something - I immediately taped it up and took both boxes to [redacted] and told them they were not mine and needed to be sent back.  We have none of their product in our possession.  The mere size of the boxes would indicate that there was not $13,330.00 worth of skincare in that shipment.  The original - rejected shipment was what contained the merchandise in question.  I have no idea what the other stuff was in the 2 boxes that arrived late March.in response to the credit denial - [redacted] is still working with us on this issue.  We have not paid a single penny to [redacted] for these charges.  Aspen Cosmetics asked to have the charges placed back on our card and [redacted] continues to suspend them for us.   We DO NOT HAVE THEIR PRODUCT AND WANT THEM TO STOP HARRASSING US TO PAY FOR SOMETHING WE DONT EVEN HAVE!!!! We attempted to suspend or void the transaction in a reasonable amount of time once we realized we were fooled and swindled in to spending a ton of money under unethical practices.  It is perfectly legal to walk away from a mortgage on a home in a matter of days, and you can return a car that you've purchased within a week.  So asking - politely - to void a transaction for merchandise we did not have and decided we did not want is totally reasonable.  Even if the packages were on the way to us - we did as instructed by our credit card company and refused the merchandise.  We will continue to deny the charges on our credit card.  [redacted] is working for us - their customer - and will continue to suspend the dollars so we do not have to pay.  PLEASE let this go Aspen Cosmetics!!!  We do not have your merchandise - stop trying to say we do.  And you do not have our money - we have never paid a penny towards these charges to [redacted]
Regards,
[redacted]

Mr. and Ms. [redacted] (The “Customers”) came in to the store and had a full demonstration done by a sales representative on the entire line of cosmetics products. Throughout the presentation the customers were provided with knowledge and information in relation to the line of products including...

prices. At the end of the demonstration the customers made a consciousness decision on which products they wish to purchase. Thereafter the customers signed the credit card receipt which shows the company’s return policy right by the signature block. First purchase was made on 2/18/17 and the second purchase was made on 2/19/17. The mere fact that the Customers returned a day later, out of their own free will, and made another purchase, proves their satisfaction and reaffirms their consciousness decision to make the two transactions. Please refer to EXHIBIT A  showing two separate transactions completed in two separate occasions. Our client base are customers whom purchase high-end cosmetics. Our line is very exclusive and our target group is very limited. Because of the nature of our cosmetics, we reserve the right to have a "no refunds" policy. This is a very common practice with stores that sell these types of products.  In compliance with the law, we place the sign next to the register to inform our clients with the store return policy. Although it is not mandatory, we have taken a few steps further and added our return policy on all receipts and forms signed by the customers. Finally, we also let them sign the store's waiver to acknowledge and confirm the whole detailed return policy. The waiver is signed before the purchase is completed. Attached herein to this email please find;·       Exhibit B: The signed Return Policy - Store Waiver by the Customers.·       Exhibit A: the signed shipping form and credit card receipts with the return policy.  Clearly we take extra and all measures to advise our customers of the policy. The prices of all the  products, are shown on our digital price-list, inside our stores. In addition, all the  original prices of all our products can be found on our website at: [redacted].Nevertheless, the store invoice includes the total price after any promotional discount was deducted. In addition, the Customers did receive all their products, and in-fact signed for the delivery. All the products are currently in possession of the Customers. Exhibit C Nevertheless, the Company has made a thorough review after receiving the Customer's claim, asking for a full refund. After reviewing the CCTV quality assurance monitoring system it was concluded that the Company’s protocols were met in the two separate transactions. The recordings show customers' were well aware of what they purchased, the costs associated with the purchase, and the Store’s policies on returning products. All the products which are in the customer's possession, they received a free "Platinum Loyalty" program with their purchase which provided them with two refills a year, for all their products, for a total of four years. CAIn addition, please see attached herein Mr. and Ms. [redacted] (The “Customers”) came in to the store and had a full demonstration done by a sales representative on the entire line of cosmetics products. Throughout the presentation the customers were provided with knowledge and information in relation to the line of products including prices. At the end of the demonstration the customers made a consciousness decision on which products they wish to purchase. Thereafter the customers signed the credit card receipt which shows the company’s return policy right by the signature block. First purchase was made on 2/18/17 and the second purchase was made on 2/19/17. The mere fact that the Customers returned a day later, out of their own free will, and made another purchase, proves their satisfaction and reaffirms their consciousness decision to make the two transactions. Please refer to EXHIBIT A  showing two separate transactions completed in two separate occasions. Our client base are customers whom purchase high-end cosmetics. Our line is very exclusive and our target group is very limited. Because of the nature of our cosmetics, we reserve the right to have a "no refunds" policy. This is a very common practice with stores that sell these types of products.  In compliance with the law, we place the sign next to the register to inform our clients with the store return policy. Although it is not mandatory, we have taken a few steps further and added our return policy on all receipts and forms signed by the customers. Finally, we also let them sign the store's waiver to acknowledge and confirm the whole detailed return policy. The waiver is signed before the purchase is completed. Attached herein to this email please find;·       Exhibit B: The signed Return Policy - Store Waiver by the Customers.·       Exhibit C: the signed shipping form and credit card receipts with the return policy.  Clearly we take extra and all measures to advise our customers of the policy. The prices of all the  products, are shown on our digital price-list, inside our stores. In addition, all the  original prices of all our products can be found on our website at: [redacted]Nevertheless, the store invoice includes the total price after any promotional discount was deducted. In addition, the Customers did receive all their products, and in-fact signed for the delivery. All the products are currently in possession of the Customers. Exhibit D Nevertheless, the Company has made a thorough review after receiving the Customer's claim, asking for a full refund. After reviewing the CCTV quality assurance monitoring system it was concluded that the Company’s protocols were met in the two separate transactions. The recordings show customers' were well aware of what they purchased, the costs associated with the purchase, and the Store’s policies on returning products. All the products which are in the customer's possession, they received a free "Platinum Loyalty" program with their purchase which provided them with two refills a year, for all their products, for a total of four years. EXHIBIT EIn addition, please see attached herein Exhibit F, showing the customer lost her dispute with the credit card company F, showing the customer lost her dispute with the credit card company

As part of our efforts to provide the best customer service, the products are shipped after the sale is completed. We do our best to satisfy our customers' requests; we went above and beyond to have the products arrive to the customer's residence. Nevertheless, once the products reach the customer's destination the accountability is transferred to the customer and we cannot take responsibility on what is done with the shipment. These are cosmetic products and they are perishable; therefore, we cannot accept any product returns since we cannot resell them- we will have no way of knowing if the product is tampered with, or has been subject to extreme temperatures, and so on.  The products are not in our possession. Mr. and Ms. [redacted] left satisfied from the store, on all occasions. They had a chance to stop the sale and leave the store without the purchase, but they went above and beyond to purchase twice at two different occasions and to receive a full presentation and demonstration from our store representative.

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Address: 430 E Hyman Ave Ste A, Aspen, Colorado, United States, 81611-2905

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