Kroenke Sports & Entertainment

I purchased tickets to 2 Colorado Avs games which were not played. These are the Colorado Avalanche vs Vegas Golden Knights and the Colorado Avalanche vs Vancouver Canucks I asked for a refund but they will not complete this as they state the NHL has not cancelled the games. This response was from Josh Revitch | Senior Account Executive. I asked how will the Avalanche comply with the 6' safety spacing? People with no symptoms can be carriers an transfer the corona virus. Josh did not respond back.

On or around February 26, 2019 I renewed my Colorado Avalanche 10 game package. At that time tickets were still being managed on the *** website. There was no indication that was going to change. I made a series of payments to the account that by June 16, 2019 totaled $822.50.

On July 3, 2019 I made my ticket selections, but rather than use the balance I already paid I was charged an additional $738. When I realized what had happened I immediately called my ticket representative to request a refund of that additional amount. That refund amount should have been $822.50. On August 16, 2019 I was finally issued a refund of $686.50, which is $136 less than I should have gotten. I have called my ticket representative numerous times trying to get this cleared up, as of the date of this letter I still have not received that refund.

On September 23, 2019 while on vacation overseas, and 10 days before the first game I had tickets for, I received an email stating that *** Tickets had moved from *** to *** and now you were required to have a cell phone to use your tickets. As soon as I could I emailed my ticket representative back to figure out how I was going to get into games since cell phone coverage is spotty at best for data around the Pepsi Center and the other option of using *** or *** was not going to work with my phone. In the past we were able to use a drivers license or credit card through *** to get into the game.

On September 24, 2019 I received a response that said it was going to cost me an extra $25 to have them print my tickets. I refused to pay it since that was not part of my contract when I signed up for tickets back in February. I instead requested a refund. On October 1, 2019 I was informed that KSE does not issue refunds. Having no other option I placed all of my tickets for sale on the *** website, specifying I wanted a check when my tickets sold.

On October 2, 2019 my tickets for the home opener on October 3 sold. A couple of weeks later I received the check for that sale. Since that time all my tickets except for 2 have sold. However, I have not received any additional checks since that first one. Around November 7, 2019 I finally logged into my *** tickets account manager and learned that the sales after the first one had gone into my Exchange Balance. At this time that amounts to $516.

After numerous unanswered phone calls to get a check for that amount I finally heard from my account representative on December 13, 2019. He informed me that it was going to be another month before KSE issues a check. This is totally unacceptable, I’m tired of having to make multiple phone calls without an answer to get an answer and then having to wait months to get my money back. At this point I am seeking payment of $136 + $516 + $62 + $66 for a total of $780. This includes the tickets to the two games that have yet to sell.

We visited the Breckenridge Mountain Inn at Pepsi Center. I did some research before hand on their menu, saw a standard beer was $8.25, a normal price. We asked for a beer list but the waitress had them all memorized. After we got the tab we learned the beers were actually $13.75 each. I emailed them letting them know we were mischarged and they told me they recently changed menus and hadn't updated their website. Now the same product that was $8.25 is suddenly $13.75 with nothing added.

I have this FULLY RECORDED and can supply a like or copy of the audio recording!

Driving home on March 26, 2019 I got a call from David with the Colorado Mammoth.
David informs me that he is my new account rep/manager (I seem to get a new one every 6 months with these guys, wonder why they have such a high turnover).
Keep in mind I have been a season ticker holder for over a decade now...
Every year I enter into a season ticket purchase agreement, I make a down payment and monthly payments, which is set to be the 15th of every month for 10 months. This means The Colorado Mammoth and Kroenke begin getting money from me LONG before the season starts, but there is no interest on the installment and it allows me to spread out the investment to watch the season.
Typical of any financial agreement, there is a formal contract. I agree to pay X per month on a specified date, further I agree to auto pay (draft or CC on file) to help ensure payment is taken on time and of course if I fail to pay I go into default, they have the right to withhold tickets and seek collections, etc...
The payments have come out on time every time, no issue...
So David informs me that due to the unexpected schedule stuff and the final game being April 12th, that they want to change my final payment to April 5. I tell David that will not work, we have a mutually agreed payment schedule where my payment is on the 15th. I tell David I am not going to agree to a change to the 5th. David gives me some silence then says the best he can do is the 10th. I again remind David we have a LEGAL CONTRACT and that the contract calls for payment on the 15th and being I have not broken the contract they have no right to acceleration. Davide then tells me that if I do not pay it off early I will not be allowed tickets to the final game.