Kroger Company - S. Wayside

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]1) License Plate Refund - Legend Nissan is lying they received the Bill for my plates on Jan [redacted] and I received the plates on the [redacted] because I paid for over night shippingIt has been over months and I am still awaiting my refundI have been in contacted countless time with Lengend Nissan but they are purposely dragging this out because I complained about the warranty issue( I have to say I have never dealt with such rude obnoxious people in my life ) 2) Medical Kit - Another Lie from Legend NissanI was told that if I purchased the truck they would mail me the medical kitIt has been over months and still no medical kit because they are purposely dragging this out because I complained about the warranty issue 3) Security Plus Warranty- This is the biggest LieWhy won't Legend Nissan review the Audio & Video that is recorded in the finance office? I thought that it was very good thing that they record it for the protection of the customer & dealership!! They wont review it because they know they did not deliver what was discussed in the finance office!!! Legends Nissans answer that [redacted] has done this countless times is not acceptableThey should own up to the mistake they made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

*** ***, I’m truly sorry that your experience with Nissan Corporation wasn’t to your liking. I’ve no doubt that’s not their intention You got your car from us so let us work to resolve the issues and for now let’s take Nissan Corp out of the equation altogether. I understand we’ve been in touch with you to get the process going. While I have every confidence we can regain your faith and trust in both the product and the dealership, if we fall short, please don’t hesitate to reach out to me. Regards,Wayne S*PresidentLegend Nissan, Ltd

I've come to understand our manager has spoken with *** *** and we're waiting to hear back from *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am awaiting the delivey of my plates before I am going to withdraw my complaint
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Clearly Nissan did not do due diligence with my initial complaint as I did go back immediately to have my "radio" replaced and that is non-sense that Nissan tried to reach me several times in regard which is a complete untruthYou are crossing wires here with the poorly trained employees at the Consumer Affairs end that calls one random time of the day once a week with a scripted message and then when I called back on numerous occasions Heather was NEVER available and I always left a voice message to no availAs a matter of fact the replaced "radio" has frozen on me and I called the service deptthe day it happened on 8/** and my advisor Chris said he had to wait until Mon8/** to order me another replacement (my second) and it would take about a weekWhen more than a week passed I called Chris on 9/* to be told "they still did not get in the new A/V system"I have had nothing but aggravation from Nissan Consumer complaints and if a supervisor wants to call me for an actual time line of all the back and forth I'd be more than happy to set them straightBTW Nissan what is the point of offering a customer who has a LEASED NEW ROGUE a $gift certificate?? Why would I want to spend money to detail a leased car as Heather suggested and to add more insult to injury Nissan thinks they went all out to offer me a year of free maintenance on a car that is under warrantee during that time period?? Customer satisfaction is NOT NISSAN CORP'S priority as my experience and time-line will show.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We’re certainly sorry that there was an issue with your vehicle. Regardless that the issues the vehicle had were extremely minor, I’ve come to understand that while we provided outstanding substitute transportation, offering a $credit to our service department along with a year’s free
maintenance, none of that was satisfactory to you. I also understand we’ve reached out to you on several occasions, leaving messages that we have another radio here for you whenever you’d like to come in and have it installed. It’s our fervent desire to retain you as a satisfied customer. While all our offerings far exceed the marginal issues with the vehicle, I’m sorry those offerings fall short of your demands.If there’s a “reasonable” solution we haven’t thought of, we’d like to try to regain your trust and faith in us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com - unfortunately,
Legend Nissan is not telling you the truth based on the response that they sent
you (Revdex.com) The truth is that the salesman never told me that they no
longer process loans through *** FCU The specific wordings that he
the salesman (David E***) told me is that my bank "denied"my loan
However, he suggested to me that they can try other institution if I
could get approved That conversation was over the phone that had
happened on 10/**/Monday while I was at work I told him that it
doesn't make sense that I have the letter of approval (please see attached) and
now he's telling me I was denied, Even to the point that I found out from
my bank (*** branch) when I stopped by there that they are not doing
buyout from Nissan-Infiniti LT and mentioned it to the salesman (David E***)
he was the one who told me that he himself was not aware of it He seems
very sincere when he told me on the phone and in person that he will try his best
to help me find different institution (credit unions) to get an approval. It is true that Adam
(the dealership manager) called me on Tuesday 12/**/at 12:PM trying to
convinced me that I made the right choice of signing for the lease He
called me to tell me that he the best way to have a new vehicle is to lease
I told him that he doesn't need to tell me what is right and what is
wrong I told him that for me I would like to finance and have the
vehicle that I want and just pay it in full in a period of time and not to have
an never ending monthly payment as I am not getting any younger He was
very persistent that he is right and that the best way is to lease Well,
we all have different views in life I don't care what he thinks is best
with him what I care is what is best for me And for me financing a
vehicle and pay it in 6-years then I can be free from monthly obligation
Also, just so you all know that Adam did not offer me anything to settle
What he was saying to me is he wanted to make me happy and he is willing
to do what will make me happy and totally not what they mentioned on their
response to you (Revdex.com) that they will give me free maintenance for the span of
time I am leasing the vehicle and to provide loaner if I needed to What
I asked Adam was did they (Legend Nissan) submit the requirements stated on my
loan approval letter to *** to get the process going? He's response
to me was "* *** *** ** * *** *** *** *** *** *** ** *** *** *** *** " because leasing is the best way to go to That is not
the response I was waiting for I want them to be honest and just admit
that they did not submit the requirements to my bank that's why I' in this
unhappy situation, Well, Adam to let yo know I know that the maintenance
of the vehicle is covered during the lease maybe not all but most of the
maintenance will be So does that make sense to offer it to me?
Again, Adam from Legend Nissan did not offer me anything I told
him I have to get back to work as lunch time is over He said will you
please call me or stop by at the dealership to discuss how to resolve the
issue Then I said okay will call you and I only said that because he
doesn't stop talking and I really need to go back to work.In addition, now that I
know that *** does not do buyout from Nissan Infiniti LT I don't think it
make sense that they will give me an approval and not mention to me about not
going to Nissan if I am looking for a car When I applied for the loan
they asked me if I'm looking for getting a new vehicle or used I told
them I'm looking to buy a new vehicle, I am thinking that maybe ***
mistake is not informing me that they don't do buyout from Nissan Infiniti LT
but why would they the fact that I told them I'm looking to buy brand new
vehicle.Revdex.com, I am not agreeing
to the maintenance service and loaner they mentioned to their response to this
issue
Sincerely,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** asked for her refund Thursday 5/**. We promptly processed her request and issued a check on Sunday 5/** (see attached). As opposed to mailing it, *** *** asked to have the check left at the dealershipIt’s been waiting here for her for her to pick up

We received the email and read through the filing. To see what can be done to satisfy our customer, we immediately reached out to MsCruz. Although there was no answer, we left a message and will continue to follow up

The check and the medical kit were both mailed out. A copy of the Limited Warranty Registration and “Optional Vehicle Service Contract” are attached for your review showing where *** *** was made aware that he declined the optional coverage

Today, my general manager spoke with *** ***. Her issued seemed to evolve around an approval she received from *** Federal Credit Union (BFCU). We are affiliated, as are other dealers, with a company named Groove Car. They have affiliations with a host of credit unions
throughout long island and until recently, BFCU was one of those affiliations. As I understand it, *** *** came in and told us of her BFCU approval. We informed her that we no longer could process loans through BFCU but that we’d try other credit unions on her behalf. Unfortunately, none would grant her an approval. I believe there was a miscommunication in understanding that the credit unions “** *** ***” were not willing to grant a loan. We had no way of validating or processing a loan for BFCU.It was Sunday and no way for *** *** to access her loan through BFCU, so in our attempt to accommodate her, and enable her to drive out with a car that day, we were successful in getting a lease approval which she accepted. While we’re not of the belief there was any wrongdoing, *** *** is our customer and we want to try to establish a relationship. My General Manager suggested that *** *** come in so we could attempt to resolve her issues. Among the things we were willing to offer were free maintenance for the life of the lease and a free loaner car when comes in for service. She was on lunch, said she appreciated the offer and would let us know

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have asked me to send an authorization to speak to Nissan corporation in my behalf, and will try to resolve my complain. This issue is not resolve yet. I will send the requested authorizationon Monday and await a response for the dealer. Thank you for your help Revdex.com
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our General Manager, Adam M[redacted], has left seceral messages in an attempt to resolve any issues the customer might have

We always want to clarify discrepancies or misunderstandings.  To that end, in reviewing [redacted]’s claim, we found the following: 1)   License Plate Refund He took delivery on our about 1/**/15.  On [redacted]’s behalf, we were obtaining an out of state registration for...

him which is done through a service we use.  We’ve recently received the bill from the service and will be sending out the check for the difference owed [redacted].  2)   Medical KitWhen ”purchased new”, the Xterra comes with the medical kit, as a preowned vehicle, it may or may not have the kit in the vehicle depending if the original [redacted] left it behind.  In the interest of customer goodwill, we’ll ship out a kit for [redacted]. 3)   Security Plus WarrantyAs a Certified Pre-Owned vehicle, it came with a Nissan Certified Pre-Owned Vehicle Warranty for 7Yrs/100,000 from the original In Service Date giving coverage till 9/**/18 or 100,000 Miles.  The Certified Pre-Owned Coverage covers the engine and transmission.  However, for a fee, Nissan offers additional, optional coverage that mirrors the original factory warranty.  The brochure [redacted] received describes that additional optional coverage. As he’s done countless times, no doubt [redacted] thoroughly explained what’s covered under the Certified Pre-Owned Warranty and then went on to further explain [redacted]’s options under the Nissan Security Plus coverage. [redacted] opted not to take the coverage as shown on the application (attached) as well as there being no mention of any additional warranty or warranty fees on his Bill of Sale (attached). While the additional coverage is meant to be taken out at the time of delivery, as we did with the Medical Kit, in the interest of customer goodwill, should [redacted] wish to purchase the additional coverage, we’ll extend the timeframe till the end of March. We want our customers to be content and satisfied and we’re always willing to extend ourselves for the cause.  We’re hoping the above satisfactorily handles the open items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]The manager has never contacted me or anyone related to this issue  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We've spoken with [redacted] and addressed his issue.  We believe he's now a satisfied customer

We contacted [redacted], apologized for the delay and as we received the plates on 9/**, we're sending them to her via [redacted].  We explained that the plates had to come from out of state and we were depenedant on a service to get them.  I understand we've taken care of her concerns...

and she's now satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1)   License Plate Refund - Legend Nissan is lying they received the Bill for my plates on Jan [redacted] and I received the plates on the [redacted] because I paid 30.00 for over night shipping. It has been over 2 months and I am still awaiting my refund. I have been in contacted countless time with Lengend Nissan but they are purposely dragging this out because I complained about the warranty issue. ( I have to say I have never dealt with such rude obnoxious people in my life ) 2)   Medical Kit - Another Lie from Legend Nissan. I was told that if I purchased the truck they would mail me the medical kit. It has been over 2 months and still no medical kit because they are purposely dragging this out because I complained about the warranty issue.  3)   Security Plus Warranty- This is the biggest Lie. Why won't Legend Nissan review the Audio & Video that is recorded in the finance office? I thought that it was very good thing that they record it for the protection of the customer & dealership!! They wont review it because they know they did not deliver what was discussed in the finance office!!! Legends Nissans answer that [redacted] has done this countless times  is not acceptable. They should own up to the mistake they made.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]