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Kroger Company - SWayside

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Kroger Company - SWayside Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We always want to clarify discrepancies or misunderstandings To that end, in reviewing [redacted] ’s claim, we found the following: 1) License Plate Refund He took delivery on our about On [redacted] ’s behalf, we were obtaining an out of state registration for him which is done through a service we use We’ve recently received the bill from the service and will be sending out the check for the difference owed [redacted] 2) Medical KitWhen ”purchased new”, the Xterra comes with the medical kit, as a preowned vehicle, it may or may not have the kit in the vehicle depending if the original [redacted] left it behind In the interest of customer goodwill, we’ll ship out a kit for [redacted] 3) Security Plus WarrantyAs a Certified Pre-Owned vehicle, it came with a Nissan Certified Pre-Owned Vehicle Warranty for 7Yrs/100,from the original In Service Date giving coverage till or 100,Miles The Certified Pre-Owned Coverage covers the engine and transmission However, for a fee, Nissan offers additional, optional coverage that mirrors the original factory warranty The brochure [redacted] received describes that additional optional coverageAs he’s done countless times, no doubt [redacted] thoroughly explained what’s covered under the Certified Pre-Owned Warranty and then went on to further explain [redacted] ’s options under the Nissan Security Plus coverage [redacted] opted not to take the coverage as shown on the application (attached) as well as there being no mention of any additional warranty or warranty fees on his Bill of Sale (attached)While the additional coverage is meant to be taken out at the time of delivery, as we did with the Medical Kit, in the interest of customer goodwill, should [redacted] wish to purchase the additional coverage, we’ll extend the timeframe till the end of MarchWe want our customers to be content and satisfied and we’re always willing to extend ourselves for the cause We’re hoping the above satisfactorily handles the open items

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The manager has never contacted me or anyone related to this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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