Kroger Limited Partnership I

I have attached a copy of the timeline from [redacted] and also A One.Mr, [redacted] called A One on March 16, stating he needed an estimate but the car would not run could we give an estimate with photosThe car did not run before the [redacted] claimant hit his vehicle it was parked with a flat tire He was told by [redacted] yes, but to be accurate A One needed to see the vehicle On May 6,we received his vehicle via tow truck by *** On May 12, the estimate was sent electronically to *** May 14, the estimate was approved and payment was mailed to Mr [redacted] in the amount of $and the check was cashed [redacted] made several attempts to get authorization to repair his vehicle we would only get voice mail When he cashed the check for repairs he should have called in and made arrangements for getting his vehicle either fixed or removed from my lot He never would authorize the repairs, so unfortunately there are storage fees We are a collision repair shop not a storage lot [redacted] made several attempts to get in touch with him as you will see in the attachment Since he feels storage was not explained to him I will work with him on this If Mr [redacted] will remove his vehicle from my lot by June 8, I will not charge him a storage fee, however it is his vehicle so he is responsible for getting the vehicle removed If he does not remove the vehicle by end of day on June 8, I will start the fees again at $a day

We have received and reviewed [redacted] ’s (the “Customer”) request to remove the Customer from Millennium Toyota (the “Dealership) mailing listThe Dealership has reviewed it records and do not have and cannot find, [redacted] ’s listed on our sales database nor on the Dealership’s mailing list Please have the Customer provide a copy of the advertising to confirm it has come from Millennium ToyotaRobert JT [redacted] Legal Assistant General Counsel’s Office Millennium Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: A rock hit our windshield which we fixed, I dont see what has to do with my complaint? The AC was operating when we brought car to be servicedwhen we receive it back it is not operating? We have gone back and forth for months with them offering us nothing to help? How it is not an engineering flaw in the car that a single pebble knocks out the AC system is beyond me, and from researching this I am not the only one with this issue? And now they are threatening a lawsuit? I have never dealt with such a carelessness toward the customer? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

[redacted] explicitly authorized us to run his creditWe use an electronic disclosure system, that fully informs potential customers of the credit processWe also have his signature on file, to prove authorizationMillennium Toyota conducted ourselves properly, and will not remove valid credit inquiries.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If millennium toyota claims to have signature and My approval attach itSend the documentation where it clearly and explicitly states that I [redacted] ***, is granting permission to millenium toyota to disclose my personal information to MULTIPLE banks and lendors and allow them to run a credit check on me that I am aware will leave multiple differnet hard inquiries on my credit and affect my scoreAlso, your response should include an explanation why the sales person "leslie" was so dishonestPlease explain to me why when I asked leslie what are they going to do with my social and how will my credit score be impacted by this, I was told "millenium toyota beed to run tour credit to see where your car payments could potentially beIf u by the car you will have ONE hard inquiry (not six) but it wont drop your score because you made the purchase but if you dont make the purchase it might affect your score." If this matter is not resolved I will take further action. In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The error was not actually on the part of the dealershipAll of our paperwork had the correct vin numberThe error happened at DMV when they processed the registrationIt looks like the insurance card had the wrong vin#.As soon as we were made aware of it and received the title and corrected
insurance card the paperwork was sent to DMV to be correctedI have all the backup it was sent *** on January ***, 2017. I just called the agency to get an estimate on when the title and registration would be corrected and by monday this should be resolved, in result the customer will have a new registration with the correct vin # on itAnd the title will come directly from albany.Millennium Toyota

The *** moved in to the rental at *** ** *** in They were given a credit for cleaning amd trimming the shrubs of $on their next months rent and the following month we had the yards mowed and the owners paid for thatWhile there were issues with the heating and cooling in the house
we called out two different heating & cooling companies to addressOctober 2014, Advantage H & C was sent out to fix issueNovember we set out Advantage H & C out again, December we reimbursed the tenants for a portable heater, which they did not leave when they movedDecember we installed a new ceiling fan which they asked for due to it not workingDecember 31, Advantage H & C went out for the heater not working and found a dirty filter and a burnt circuit board, new circuit board was ordered and installed January 12, Also in January we had a new thermostat installed and February a new thermostat and leak fixed on unitMay 5, Advantage charged unit, May 11, we then called Coats Plumbing & HVAC was sent out to check leak since tenants weren't happy with Advantage so we got a second company to look at unitMay 11, Coats Plumbing & HVAC installed a brand new heating & cooling unit for the houseWe did have to send Coats back as they had issues getting it all set up correctlyCoats also loaned the tenants a room air conditioner to use while the new unit was installed Then in September 21, we sent maintenance man over to install new weatherstripping on all doors and repair doorknob. April 4, they found a leak and we sent Coats Plumbing over to repair leak, then sent Steamtech Carpet Cleaning over to clean up water damage and put out large fans to dry floorsWe then called the homeowners insurance company and waited for adjuster to come over, once adjuster came over and assessed the damaged area we sent maintenance man over on April 26th to remove old carpet and tack boardsAfter letting it dry out well in early May we had the floor refinishedTenants and Owners agreed it was best not to put carpet back in the bedroom as it had hardwood floors under carpet. The tenants did request that security lights be repaired or installed after their sons bike got stolen from under the back steps in the alley, owner did not give us permission to do such so it has not been done as of this dayThey could have put sons bike in the back yard and locked it up. Upon completing their move out I charged them for carpet cleaning as per their lease, clean the oven and then repair hundreds of small holes in bedroom walls which looked like they were put in there by a knife or darts being thrown at the wallsThere were wear and tear items which we did not charge the tenants forThe hundreds of small holes were more than wear and tearI have invoices for each time we sent someone out to the house when things were done when they requested repairsIf an owner does not allow us to make repairs then we don'tIf it is something major we always call out someone to take care of the issueAs of this date and I moved the tenants out, they do owe our office $for the items we charged them for, all which I have invoices forOur office made every attempt to make sure the heating, cooling, leaks were taken care of in a timely mannerI will be happy to furnish copies of all invoices and pictures of move out inspection

We have received and reviewed *** *** (the “Customer”) complaint and Millennium Toyota Scion (the “Dealership”) has done no wrongAttached please find a .pdf titled “*** *** Documents.” On the first document, titled “Lease Order,” the customer agreed upon the amount of $2,to be paid by
the Dealership (bottom right of document)On the second document on the attached, titled “Customer Payoff Request,” the Dealership has documented that the amount of payment was for payments of the Customer’s lease totaling in the amount of $2,The third document on the attached is a confirmation of paymentBy virtue of the foregoing, it is plain to see that the Dealership had fulfilled its obligations to the Customer Robert JT** Legal Assistant General Counsel’s Office Millennium Toyota Scion

The customer's a/c in the vehicle is experiencing issues due to a rock being lodged in the ac compressorThe vehicle was not delivered that way, nor did we drive the car during the serviceToyota as a company (along with all major car companies) does not warranty parts that are damaged due to road
hazards, including rocksThis is akin to filing a complaint about the dealer after a rock hits the windshieldWe are not liable for damage done to parts on the car, and it was obviously not an engineering problemWe offered to work with the customer, the customer instead decided to continue to bad mouth us, including calling us "criminal." This can be considered defamation, and libel in New York State, and if it persists, we will pursue it legally.

Hello,The repairs to this vehicle were indeed approved by *** ***Some of the components carry a "Lifetime" warranty and *** *** signed the lifetime agreement paperworkThis paperwork is presented for signature when the work is completedThe prices were discussed with *** *** and he was
shown the discounts that were applied to our everyday price for this workHe explained he did not have the funds for this and would pickup the vehicle when he did. We spoke to *** *** on 6/** asking for a copy of the estimate from the non-dealer repair shopShe stated it was verbal and would try to obtain a written oneWe are always willing to work with a customer on pricing issues as long as they understand the difference between a factory trained Technician working on the vehicle using original Toyota parts verses aftermarket parts and an aftermarket Mechanic working on the vehicle.At this time we are waiting to hear from *** *** regarding the estimate from the repair shop so we can make an attempt to resolve thisWe do not know what the $estimate was forWe have not charged any storage fees at this time and want to resolve this with the customer. Nick G***

*** *** was issued a rebate check for $1250, after the transactionReversing the transaction is not possibleWe offer and fully suggest test drives on all models, and the Prius is one of the best and safest vehicles on the road.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your response is deceptive and completely unacceptableIf you had no record of my address, I would not be receiving mail from you, right? The previous time I called Millennium Toyota to request removal from its mailing list, I was told that the mailings, and the database of addresses connected to those mailings, was managed by a third-party vendor, not Millennium themselvesDoes this come a a surprise to you, Counsellor? Does it also come as a surprise to you that I have not retained the junk mail I've received from Millennium? I certainly will retain any mail I receive from Millennium hereafter as I believe it will be useful as evidence in a court of lawPlease get your act together and get my name off your mailing list immediatelyI will consider any advertising or other solicitations I receive from Millennium to be harassment and will consider all legal options to get Millennium to leave me alone once and for all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have fulfilled all our obligations as a dealerWe fixed the vehicle as per Toyota's warrantyAny decision to replace a vehicle is up to Toyota Motor Company, not the dealershipNo goodwill items or services will be offered, as the customer has unfairly disparaged us on multiple websites.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

As previously stated, we use an electronic disclosure systemAttached is the form the customer clicked, with a link to the terms of use of which fully disclosed everythingAlso attached is the info the customer gave us regarding their current credit situation, including data we can not pull, that they must provideLastly, this customer purchased from us/obtained credit through us in the past, and is very clear with the credit/approval systemWe are fully within our rights, and did not do anything illegal or immoral.

I am General Counsel for Millennium ToyotaI have read the consumer complaint dated January *, in which the consumer *** *** alleges that while after her vehicle had been serviced at Millennium Toyota that she noticed a scratch on
the front bumper that appeared to be covered up with touch up paintThe consumer is seeking relief in the amount of $500.00. A thorough review of our documentation shows that the inspection done prior to any car entering into the service shop notates any vehicle damages or scratches on the body of the vehicle, however this does not include the underside of the vehicleAfter *** ***’s car was finished being serviced, she noticed a scratch that had appeared to be touched up with specific paint to match her car on the Ground Effects, which is essentially an aftermarket spoiler attached to the front bumper of the vehicle on the undersideBeing that the service department employees and porters do not have any access to touch up paint *** ***’s service advisor advised her to bring her car back to the body shop that she had work done, because it could not have been something done at the Toyota Service Department. Notwithstanding the consumer’s complaint, an offer has been made to her to bring the vehicle back to the Service center for a proper scratch repair. Please communicate the same with the consumer and advise us if she finds this to be a satisfactory response. Very truly yours, *** ** *** ***

Complaint: ***
I am rejecting this response because: The response given by Lois Oliver Real Estate and reasons therein are largely falseI will have to answer their complaint point by point with photo and email evidenceI am requesting a couple of days to do so as this process will be tediousI will add at this point however, that NONE of their maintenance requests in regards to heat/AC were finished in a timely mannerI will also add that we were charged $for patch and paint in a house that was NOT patched or painted prior to our arrival in September We will not be held responsible for this expense, neither do we owe Lois Oliver any money upon move out.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]Donna C*** from Lois Oliver Real Estate contacted me two days before the allotted timeframe I had given them to reimburse me before I would involve an attorneyShe was conceding to send reimbursement for the cost of paint and patch on the house totaling $As stated in earlier complaints, the house was not patched, painted or cleaned upon our arrival My opinion was neither asked for or utilized in any of the maintenance items performed throughout our year stayI do not consider weeks to more than a month to be "timely" in handling an ongoing heat and/or A/C unit that is malfunctioningAlso, the missing portable heater mentioned in Donna C***s response, eluding to theft on my part, was handed by myself directly to the homeowners during one of their visits to the propertyI watched the homeowner place it inside of her locked storage areaThe other important note to make is regarding the bicycle theft and my request for the non functioning safety lights to be fixedMy sons bike was locked up under the stairwellThe lock was cut and the bike taken; easily due to the darkness out thereOne month after my request, my husbands air compressor was stolen from right outside our back door on the patioHad the safety lights been repaired when requested, this all would have been avoided.Payment arrived today and I am consenting to close this complaint without further issueI will not recommend this company to anyone I know or come in contact with in the futureThey do not treat tenants fairly, professionally or respectfully.I can only hope that this complaint process might give them pause, allowing some modicum of change in the level of professionalism that they offer to customers.I am attaching the final move out walk through form and accounting that they sent to meIt shows a zero amount owing (prior to the most recent refund sent to me) Had we owed $to them, they would not have included a refunded amount with their accounting.*** ***

*** *** explicitly authorized us to run his creditWe use an electronic disclosure system, that fully informs potential customers of the credit processWe also have his signature on file, to prove authorizationMillennium Toyota conducted ourselves properly, and will not remove valid credit
inquiries.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A rock hit our windshield which we fixed, I dont see what has to do with my complaint? The AC was operating when we brought car to be servicedwhen we receive it back it is not operating? We have gone back and forth for months with them offering us nothing to help? How it is not an engineering flaw in the car that a single pebble knocks out the AC system is beyond me, and from researching this I am not the only one with this issue? And now they are threatening a lawsuit? I have never dealt with such a carelessness toward the customer?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

We have received and reviewed *** ***’s (the “Customer”) request to remove the Customer from Millennium Toyota (the “Dealership) mailing listThe Dealership has reviewed it records and do not have and cannot find, *** *** ***’s listed on our sales database nor on the Dealership’s mailing
list Please have the Customer provide a copy of the advertising to confirm it has come from Millennium ToyotaRobert JT** Legal Assistant General Counsel’s Office Millennium Toyota