Kroner USA

I purchased kitchen cabinets and quartz countertops from them, I decided to do my own cabinet installation to save some money which went perfectly. After the installation where everything went horribly wrong. First, they don't understand that most people have a job and cannot leave when they call. The girl that did the templating called me 20 minutes before she showed up at my house. I was lucky because my wife was home and I work only 30 minutes from my house and my boss was ok with me leaving early. I tried to explain that they need to give people more time, but it is like talking to the wall. The day before the installation at 3:00 pm they call me that the installation is tomorrow or 3 weeks from that day again no advanced scheduling. I had to take a day off from work, so I don't have to wait 3 weeks more. The installers show up the next day to do the installation. I noticed that he was on the phone right after the first piece was put on the cabinets. I did not think it was a big deal until he started cutting the drywall out. At this point, I asked why he is cutting out the drywall and he replied because it doesn't fit. I asked if we remove the drywall will it fit? He told me yes. Well, it did not fit but now I had a large gaping hole on my kitchen wall which they refused to fix. In the end, all 3 pieces were cut incorrectly and did not fit. One was too small and 2 of the countertops were too big. I called the office immediately and of course; I got the answering service and they refused to call me back. In the middle of the project, they switched to an answering service which shows me that they don't want to talk to all the mad customers. Finally, after a few days, I get an email that they will have to come out to remeasure the kitchen to find out what happened. In the end, they found out that the person who cut the slab messed up and they will have to replace it. But before this happens, they tried to talk me into fixing it by gluing a piece to the countertop which I refused. So, the wait started all over again, had to wait 3 weeks for the replacement countertop and they pulled the same trick but this time they called me at 4:30 pm that the installer will be at the house tomorrow or 2 weeks from that date. I would strongly suggest staying away from this company and don’t believe a word that comes out of their mouth one more thing read the contract because they require full payment before installation which leaves you with zero recourse after they mess up your kitchen. The only thing good I can say about them is that in the end they replaced the quartz, but all the headache is not worth it.

Kroner misrepresented the product that they sell. in the estimate, they included a sketch of the cabinets proposed, but not what was installed.
kroner showed us a single over cabinet in their estimate but then installed a double oven cabinet instead. they state a single oven cabinet is not available from the manufacturer. so they installed a kit for a single oven in the cabinet. we believe the color difference is not acceptable. we asked for a replace 3 times and each time the replacement is not acceptable in color variation. we later learned that the cabinet manufacturer does not make a single oven kit so Kroner is modifying the kit to fit our application. we find this unacceptable due to fit and color.

Kroner USA messed up on my Cambria stone installation and ruined the finish in the affected area and have been unresponsive about replacing it.
Date of install: 6/12/19
Contract amount: $8,009.40
Payment amount: $7,624.90
I paid Kroner a deposit of $5,348.28 to start the job and order material- an amount worth more than the stone. Kroner USA installer knew to drill a 2-hole faucet. I was on site during installation. Brought him the physical faucet unboxed. He agreed he knew what to do. Later when I was inspecting the work, he admitted he had messed up and started cutting a third hole in the center for a 3-hole faucet but stopped before going all the way though the stone. He was already patching the hole with epoxy when he brought this to my attention and said he "was not going to try to hide this from me" and said he thought he could fix it. He explained if the fix was not to my liking they would just cut the 3rd hole and I would have to change my faucet. I was not happy with this and felt that in either scenario they presented to me I would be settling for something other than what I had hired them to deliver. The installer tried to repair the hole filling it with epoxy and sanding the stone. When it came time for payment things got very unprofessional. I said I was not going to pay until I discussed the situation with the owner because I was not happy with what they delivered. The installer told me he could not leave my house until full payment was received. I called the owner Giovanna and was hung up on 3 times. I told the installer I could not reach his office because they kept hanging up on me and he said he would have his boss call me. When Giovanna called, she said I would have to negotiate with the installer directly on any discount since he was responsible for the mistake. I told her she was the owner of the company and needed to take ownership of the issue. I told her I was not comfortable paying for the stone since it was not what I wanted and it was their mistake. I asked for a 10% discount and she told me I was crazy and that was not going to happen. I said I'm not paying full price for something that is not what was agreed to, and she said they would take the stone back if I did not pay my full balance. The stone was worth more than my balance, so I felt like I had no choice but to pay or risk losing even more money. At the time, I thought we were only dealing with the issue of a mistaken hole and having to find a new faucet, so I pushed for a discount and Giovanna offered $200 for the trouble and $200 to buy a new faucet. Faced with loosing even more money and time, I agreed. After they left and I looked at the stone from across the room, it was obvious that the stone finish was damaged- something I regret not seeing earlier. Around the mistaken hole there is about a 6" circle of area that has a noticeable difference in finish, not having the same luster as the rest of the stone. When I contacted Kroner about this their response was that I was given a discount to accept this- which was not true. I agreed to a 3 hole, but not to damage that was still going to be visible even with a new faucet. At this point I got the manufacturer of the stone, Cambria, involved. They sent a rep to the house to document the damage and agreed that the finish of the stone was damaged in the affected area. Cambria sent their findings to Kroner but said there was nothing they could do to force them to do the right thing and replace the stone. Cambria explained that there are no recommended guidelines to fix this, and that they highly discouraged buffing of the stone as this was likely to make it worse and cause more damage. When I contacted Kroner asking that a replacement be issued in light of this irreparable damage, they offered to have another installer come to try to fix the damage. I explained the Cambria guidance to not buff the stone and asked what processes they were going to use and what would happen if I was still not happy with the results. I certainly don't want to make the damage worse than it already is and then be forced to live with it. They did not respond