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Kross, Lieberman & Stone, Inc.

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Reviews Kross, Lieberman & Stone, Inc.

Kross, Lieberman & Stone, Inc. Reviews (7)

Kross keeps sending us bill for the amount of $639 in behalf of [redacted] their client. I never avail this service. Harassment never stop.My wife phone called them several times to tell them they got the wrong person and that we never avail that service. But they continue to send collection letter and they keep calling us. I finally phone call them to ask for details of service such as date of srvc, procedure performed, and location. They said they don't have that info. I asked for their client's contact information [redacted] but [redacted] (Kross employee) said they can't give that info, he suggested to search it online. I did and found [redacted] the [redacted] staff said I'm not in their system. How can I stop this company sending me collection email and threatening us to report to credit bureau?Desired SettlementWe need no further contact from Kross.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@kross.comKross, Lieberman & Stone received this file from our client with the name and address matching that of the complainant. We requested updated information. The client provided a Date of service, SS# and name of the individual who checked in and had the services performed. The SS matches this consumer. This consumer also lived in [redacted] at one time. After researching further we feel this may be a situation where someone who had access to Mr. [redacted]'s SS and information may have utilized it for this service. The client is checking their records to identify what ID was provided. We have removed the [redacted]'s phone numbers and will no longer contact them per their request. We have closed the file with until and unless the client can provide the link that may have been made to send the file with the address and phone we have listed. The information provided from the client is not usually suspect. I would recommend the [redacted]'s place an alert on his credit file if he suspects someone has used his identity.

I dealt with a lady at Kross Lieberman and Stone. She is a representative for [redacted] I believe her name is [redacted]. She first lied and told me she didn?t have any details on my account, and only knows that it was closed out paid in full. After getting the run around between her and [redacted] I am told by someone at [redacted] that I have a negative balance, and I am owed the excess of the money that was drafted out of my account. I call her back and then she tells me the details of my account and tells me she can?t help. This individual was yelling, disrespectful and rude. She also lied about being unaware of my account details as of 9/21/2016. Her behavior and attitude were absolutely unprofessional.Desired SettlementAn explanation of the overdraft, and not to speak with this particular lady at all. Really, I want this issue rectified, and I don't want to speak with any representative from Kross Lieberman and Stone again.Business Response Thank you for your comments. We looked into the complaint and the account was finalized online. As a result when she called, the representative she spoke to was not lying, she could only confirm the balance was zero, but didn't have direct access to the information she was asking for nor could the refund be issued until full processing was completed. KLS has no ability to credit cards back or process a refund because the funding is done through the hospital payment portal system. KLS did notify the central processing office at [redacted] who had also spoken directly with MS. [redacted]. Unfortunately, the answers we were giving in response to Ms. [redacted] issue didn't satisfy her. If she still needs any further assistance, we will be happy to mitigate and assist where we can. Consumer Response I have received my refund check, and Kross Lieberman and Stone is fully aware of my dissatisfaction with their services. Therefore, I am satisfied.

This company is reporting a duplicate unsubstantiated account on my credit reports.This company not only decided to substantiate a debt they were already reporting, but then decided to create a longer account number and report the collection account twice on my credit reports!Desired SettlementRemove the collection accounts from my credit reports.Business Response On behalf of Kross Lieberman & Stone I'd like to apologize to Ms. [redacted] that she felt it was necessary to file a Revdex.com complaint to have her issue resolved with our office. Our office recently went through a database conversion. Our new database no longer uses a 6 digit credit reporting number but a much longer number which Ms. [redacted] mentioned. When the credit bureau numbers converted to the new number the old number was supposed to drop off immediately. We did find out this is not what happened with Ms. [redacted]'s account. We have contacted the credit bureaus to have the old account number removed. We do apologize again for the error and conclude this issue has now been resolved. I do ask if Ms. [redacted] has any future issues to please contact me directly at XXX-XXX-XXXX so I can address her concerns. Thank you,[redacted]Operations Manager Consumer Response Please provide validation of the debt. I've requested it twice and it has not yet been provided.Final Business Response Ms. [redacted],Thank you for the additional information. As you can see one account number was "XXXXXX" and the other "KLSXXXXXXXXXXXXXXXXX". In my initial response I informed you that the XXXXXX never dropped off when it was transferred to the new credit reporting number. We have submitted to all three credit bureaus to have XXXXXX removed, so only the new number remains. We are instructed to inform the consumer this update can take up to 30 days but in most cases I see it resolved within 3-5 business days.Thanks,[redacted]Operations Manager

In dispute is a balance in collections with said company. Debt was paid in full on Oct. 28,2013, and fees were waived due to an address issue for billing. Company told us that bill was paid in full, and payment included two dates of service along with waived fees. Company received bill for second date of service in Dec. 2013. I received collections notice in Jan.2014. I contacted said collections agency, and was told that in Oct. 2013 I only paid for one date of service. Both service dates were in the same week. There has been some mistake, whether it be in communication or paper work. I will also be filing a complaint against the company who provided my medical services. What ever the mistake has been, I was led to believe in Oct. 2013 that my bill was paid in full. Now in 2014 I receive a collections notice for a bill with a service date that is in the same week as what has already been paid. Whatever the confusion, this debt needs to be waived and cleared immediately.Desired SettlementCancelation of debt in dispute Business Response /[redacted]/Contact Name and Title: [redacted] ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@kross.comFirst we would like to apologize to Ms. [redacted] that she felt it was necessary to file a complaint against our company to resolve her above issue. Patient is correct she had two dates of service with our client one on 6/3/13 and 6/6/13. Patient was sent to collections once in October for one DOS and the other DOS was sent to collections in December. In October Mrs. [redacted] paid her one DOS off for $167.64 after reviewing the call recording never was she told the payment was for both dates of service. In the call recording the second date of service was never even discussed because the balance was not with our office. Also, if she were to refer to the Explanation of Benefits received from her insurance she would see the $167.64 was applied to her deductible for the single visit. Mrs. [redacted] was then placed for collections for the other date of service. Between October and December [redacted] sent Ms. [redacted] two more statements for the second date of service in which she didn't respond to so the balance was placed with our office. Mrs. [redacted]'s husband contacted KLS and KLS explained to him what had happened on January 14th. Mr. & Mrs. [redacted] then spoke to [redacted] and they also explained that the current bill was for the second date of service. On January 20th Mrs. [redacted] made a second payment to KLS to resolve the second date of service. As of today there is no balance due with our office and we are confused what Mrs. [redacted] is asking to be waived? I please ask Mrs. [redacted] to contact me directly if she needs any further information.

This agency informed me they would take $150 off my daughter's medical bill if I paid immediately over the phone.On Tuesday May 3rd I contacted this agency because I received a bill from them. I spoke with [redacted] because her name was on the correspondence.[redacted] told me on this phone conversation that if I paid the bill over the phone she would take $150.00 off the bill.I agreed, and gave her my credit card information.A week later I received a new bill for the $150.00.I faxed [redacted] twice requesting she have the $150.00 removed. As of 5/24/2016 I have received no correspondence from this company, or [redacted] that they would honor the $150.00 reduction.Desired SettlementRemove the $150.00 outstanding on account.More Info Received From The ConsumerShortly after filing this report I received the attached voice message from [redacted] at Holly Hill Hospital indicating the $150.00 was removed from the account.Based on this voice message, I believe we can close this complaint.Thank you for your assistance.

KrossLieberman&Stone via [redacted] and [redacted] were provided court docs that negate the collection and still refuse to remove the claimBeginning on 11/21/2013 and numerious times since [redacted] and [redacted] were both given proof that debt was not owed and refuse to remove the claim #XXXXXXXXXX. Desired SettlementI seek for this matter to not result in a report to my credit because this company is oblivious to the NC Real Estate Laws.Business Response /[redacted]/The client did place an account with us for collection related to a breach of lease. [redacted] ended up moving out voluntarily but the lease agreement was still broken. The breach resulted in a balance owed, not the eviction. The client did not seek a money judgment on the file they forwarded the account for credit reporting and bad debt collection. We have forwarded the info as requested to the consumer and the client has validated the debt.Unfortunately this consumer was a co-signer and accepted responsibility for the terms of the lease. Both tenants are responsible for those terms. We have also offered to present any documents to our client that [redacted] would like to provide to establish any sort of settlement with our client. Kross, Lieberman & Stone wishes to work with those people willing to work through the collection issue in an effort to save credit not hurt it. We are available to discuss this further.

I made a payment arrangement to pay off a dental bill and agreed to a monthly payment of $50.00 to be automatically withdrawn from my bank account.The person I initially spoke with was very nice and said we would revisit it in March to see if we need to increase it to pay it off sooner. Today I received a call from another representative wh basically told me she is giving me the option to pay the remaining $704 or she will have to continue to report it to the credit bureau where it will remain there for 7 years if I do not agree to her terms. She gave me the option of paying it in full, or half now and half in April. I said I could not afford to do so but would be willing to see how much more I could afford. She said it wasn't acceptable. I would need to increase it to $150 a month. I said I could not afford it. I have been making payments without missing one since it was being taken directly out of my checking account. She mentioned my income tax return, which I have not received yet, and I told her that. I said I would see how much more I could afford and I would call back but she kept threatening me with the credit repotting and the 7 years. She said they had a special agreement with the credit bureaus and they would pursue it. I told her to continue with the $50 for now and that I would look into the legality of all of this. I am willing to pay off my debt but I do not feel I should be threatened by this company in any way. She said even though it will be paid off eventually, it would be marked as paid off with the credit bureaus but remain there for 7 years. I have been paying this debt without incident until this call today. Desired SettlementI would like to remain current with my $50.00 payments until I pay off the debt and I would like to have them correct my credit report so that it does reflect balance as paid in full without any negativity toward my or my husbands credit report for 7 years.Business Response It took us some time to research this without the file number and name on this file. After finding the account, the consumer is correct they have been paying since October. In March there was a decline on the form of payment. As a result, a new form of payment was requested. The consumer had also previously been granted the payment schedule with the promise that it would be taken care of with the tax return. In reviewing the consumer's complaint, I am unable to update an account as Paid in full with the credit bureaus when it is not paid in full. The payments are in effect again. However, this can not be removed or deleted until final payment is received. At that time it is company policy to update as Paid in full and request a retraction after this information has been updated. The representative that helped this consumer was providing her with the policy in an effort to communicate to her how this works. We appreciate the consumer's efforts, however in fairness to nondiscriminatory reporting, we can not withhold or report an account paid that is not paid yet. If the consumer wishes to discuss further, he may call my office. Consumer Response I would like to thank the company for their long awaited reply. First, I would like to respond that there was never a decline in the form of payment in March because the company has been receiving payments via auto draft since October, as was the arrangement. Therefore, a new form of payment was never, nor should have been requested. Why was requested was the balance paid in full that very day. When I explained that I was financially unable to, the representative threatened that she would have to report it to the credit bureaus where it would remain on my report for 7 years, as this was their "arrangement" with the credit bureaus. I never promised it would be paid with a tax return. The woman I spoke with initially said we could do the payment schedule then review in March. Again, I am not asking, nor did I ever ask, the company to update the account as paid in full. I want the company to not have the right to threaten me or anyone with a 7 year delinquency on a credit report while payments are current. Again, I would like the company to continue with auto draft payments of $50.00 per month with the company reporting it as current on payments as arranged. By the way, there has never been any gaps whatsoever in my payments as suggested by the company based on the sole fact that they have been auto drafting my account. The company makes it appear as though I am not current with my payments when in fact I am, e.g. (Payments are in effect again). I appreciate the company's efforts to try to resolve this complaint, but I find it disturbing that after all this time their research has all the facts of this complaint incorrect. Again, I am asking that the threat of the 7 year arrangement with the credit bureaus per the representative be listed as current with payments until such time that it is paid in full then be reported as paid in full.

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Description: Collection Agencies

Address: 991 Aviation Pkwy STE 300, Morrisville, North Carolina, United States, 27560-8564

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