Kroubetz Lakeside Campers & Motors

I am rejecting this response because: This does nothing for usWe are not going to drive all that way to bring the camper in again when there is no guarantee that it will be coveredAlso on one of the phone calls Kroubetz stated that they did not think the soft spot was water damage because the floors are completely sealed so that water can not get throughIf that was the case then how did this happen? How did water get into the camper from the rain? They also stated that they believed it to be a floating floor issue and that there really wasn't an issue because all campers have thatThey have done nothing but talk their way around the issue so that they don't have to cover itOverall they are not standing by their product nor are they working toward satisfying a customerI will never buy anything from them again and I will make it clear to anyone that this is not the business to go toThey sell poor quality campers and don't stand by their productA brand new camper not even lasting years is a jokeIn my opinion they should not be a Revdex.com accredited company

Dear Revdex.com and Mrand Mrs***, [redacted] and [redacted] did purchase their camper here on April 7th, After they called with a leak, we had them bring it in for repairs Per the manufacturer, we cannot issue a guarantee letter on the manufacturers behalf, but instead told them to let us know if any further problems to let us know When we did hear back that they were having a leak again, much time had passed and they did not accept an appointment for repair We have told them that we are willing to do what we can to help, but since they waited such a long time to let us know about it and come in, it is extremely rare to expect a manufacturer to cover water damage that has gotten worse due to delay in accepting appointments for repair We have had conversations on the phone with them as well as email correspondence which I have attached It should be noted that the last time that they called in, they still are not willing to bring it in until Spring or after to have it looked at I am more than willing to look at their unit and let them know what their options are, but we need to have it here to proceed Following is all email correspondence to date from most recent to oldest between my service/warranty advisor and Mr [redacted] : Lana [redacted] Dec (days ago)tomeHi Kim, Please see below for the email chain with *** I offered an appointment to look at the camper for a possible leak on November 30, and let him know he was under warranty until April 8, He declined the appointment on December 2, and I did not hear from him again until November 14, Thanks,Lana From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Monday, November 14, 9:AMTo: Lana [redacted] Cc: ***, [redacted] Subject: RE: email Lana, I was in Pipestone winterizing my camper this weekendIn that same spot you guys “cleared for water damage” has a soft spot in the floorI feel that I could punch my foot through the floor with a little pressureI got down to see how bad it was and I could put my hand on the spot and the floor would separate from the bottom trimThis is why I wanted a document stating that you clearing this before the warranty was upThe guys had to replace one of the slide motors the day we picked up the camper and I wonder if the slide wasn’t lined back up because that’s the corner the water was coming fromI also had stuff in the storage that got wet due to the waterIs this something that you guys will honor and fix without charge? Thanks, [redacted] *** | MaintTech 5Chart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: ###-###-#### | Fax: +8440***.***@chartindustries.com ¦ www.chartindustries.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Wednesday, December 2, 6:AMTo: Lana [redacted] Subject: RE: email Hi Lana, I will end up setting up another timeI will wait for the next rain or melting and have a carpenter come over and get his opinion before I bring it in [redacted] *** | Stockroom-ReceivingChart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: + [redacted] .***@chartindustries.com ¦ www.chartindustries.com From: Lana [redacted] [mailto:l [redacted] @kroubetz.com] Sent: Monday, November 30, 10:AMTo: ***, ***Subject: RE: email Hi ***, We are the closest Forest River dealer to New Prague Water is leaking in still ? Where is it leaking in at? You are under warranty until April 8th Would you like to set up an appointment to bring it in? Thanks! Lana [redacted] Kroubetz Lakeside CampersWarranty & Scheduling###-###-#######-###-####wwwkroubetz.com Area's Only Route DealerProud Partners with Forest River and Grand Design RVA+ Rated with MN Revdex.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Monday, November 30, 10:AMTo: Lana [redacted] Subject: RE: email Lana, I stopped by the camper last week after some rainThere was moisture all around the slide while located insideThere was small spots of water underneath the slide and I felt a bump on the floor under the slideIs there another warranty shop closer to New Prague that I can take it? How long does the warranty cover water damage on the floor? I will need this looked at before that is up [redacted] *** | Stockroom-ReceivingChart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: + [redacted] .***@chartindustries.com ¦ www.chartindustries.comFrom: Lana [redacted] [mailto:l [redacted] @kroubetz.com] Sent: Friday, October 16, 10:AMTo: '***, ***'Subject: RE: email Hi ***, $– Winterizing and cost of bulbs as bulbs are not covered under warrantyThe bulbs come in packs so we put the other new ones in the sink That is where your new tub stopper is alsoThanks! Lana [redacted] Kroubetz Lakeside CampersWarranty & Scheduling###-###-#######-###-####wwwkroubetz.com Area's Only Route DealerProud Partners with Forest River and Grand Design RVA+ Rated with MN Revdex.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Thursday, October 15, 7:AMTo: Lana [redacted] Cc: ***, [redacted] Subject: RE: email Hi Lana, Can you let us know what kind of warranty we have on everything? We have a feeling there is water damage from the water that we found on the floor that dayI want a document claiming it is clear from all water damage before we come pick it upI need to have something documented in case we have problems in the future or if we take it to someone else for a second opinionThis is our first camper and I don’t want it damaged over something that could have been fixedI have listed below an email from earlier this year trying to deal with a warranty issueI said that the speakers weren’t turning on and asked if that was because the volume needed to be so high to trigger itI was told yes and that wasn’t trueThe two speakers haven't worked all summer no ***er what the volume wasFrom: Lana [redacted] [mailto:l [redacted] @kroubetz.com] Sent: Tuesday, October 13, 10:AMTo: '***, ***'Subject: RE: email Should be done by end of day on Thursday Lana [redacted] Kroubetz Lakeside CampersWarranty & Scheduling###-###-#######-###-####wwwkroubetz.com Area's Only Route DealerProud Partners with Forest River and Grand Design RVA+ Rated with MN Revdex.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Monday, October 12, 10:AMTo: Lana [redacted] Subject: RE: email The one in the bathtubWe were looking to get it winterized alsoDid you have an estimated time on everything? I just want to park it in the yard before the snow comes [redacted] *** | Stockroom-ReceivingChart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: + [redacted] .***@chartindustries.com ¦ www.chartindustries.com From: Lana [redacted] [mailto:l [redacted] @kroubetz.com] Sent: Monday, October 12, 10:AMTo: '***, ***'Subject: RE: email Yes, I had most of it already in the repair order Which drain plug is broke? Yes, Wednesday night for Thursday service is fineThanks! Lana [redacted] Kroubetz Lakeside CampersWarranty & Scheduling###-###-#######-###-####wwwkroubetz.com Area's Only Route DealerProud Partners with Forest River and Grand Design RVA+ Rated with MN Revdex.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Monday, October 12, 10:AMTo: Lana [redacted] Cc: ***, [redacted] Subject: RE: email Speakers- on inside and one outsideLeaks Water- by the slideSome lights don’t work (outside one by door)-some have worked after wiggling the bulbDrain plug brokeShower head leaks waterBoard on couch fell offThe dvd player didn’t work got some volume but no picture.Gutter spout tipped upwards, also causing black streak to run down the sideLook at the gasket on the screen in the bathroomTake a look at stabilizers, sometimes they don’t come down together We made a list of repairs on the phoneI was going email you an updated on before we came in [redacted] *** | Stockroom-ReceivingChart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: [redacted] .***@chartindustries.com ¦ www.chartindustries.com From: Lana [redacted] [mailto:l [redacted] @kroubetz.com] Sent: Monday, October 12, 8:AMTo: ***, ***Subject: RE: email What was the warranty work, I have noted in the Repair order that I would get an email with the list of repairs Lana [redacted] Kroubetz Lakeside CampersWarranty & Scheduling###-###-#######-###-####wwwkroubetz.com Area's Only Route DealerProud Partners with Forest River and Grand Design RVA+ Rated with MN Revdex.com From: ***, [redacted] [mailto:***.***@chartindustries.com] Sent: Monday, October 12, 5:AMTo: Lana [redacted] Subject: RE: email Lana, I talked to you a while back about dropping the camper off for warranty work and to get it winterizedWould it work if we dropped it off on this Wednesday? Thanks, [redacted] *** | Stockroom-ReceivingChart Inc| Distribution & Storage [redacted] ¦New Prague, MN ¦ ¦ USADirect: + [redacted] .***@chartindustries.com ¦ www.chartindustries.com Complaint Product/Service: CamperPurchase Date: 4/7/2015Problem Occurred: 4/8/2015Model: Account Number: Order Number: Talked to Company: 9/21/2016Talked to Company (2nd): 10/12/2015Talked to Company (3rd): 11/20/2016Name of Salesperson:Shelby [redacted] Purchase Price: $0.00Disputed Amount: $Desired Settlement: RepairRepair the camper under warrantyIf not because it should be covered under the initial warranty repair then for the sake of your reputationI can't believe a business would be ok with someone buying a new camper from them and not even lasting two years