KRPM Group

It is unfortunate that past tenants have expectations and demands for full refunds and disagree with appropriate deductions made after a home is lived in beyond excess of wear and tear per California law and civil codeThis complaint is invalid and falseThe proper itemization was made
within the allotted time frameThe check was mailed out to the provided out of state addressOnce the company was notified it was not received proper action was takenPer the request of the tenant a duplicate itemization and check was processed and held for pick upDue to the fact that the tenant disagreed for charges and services rendered to properly clean up the home after move out, the tenant became hostile, demanding, and very aggressiveThe refund was left in our office and refusedThe check remains in our office with all proper documentation and email trails leading to date

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This is a reprehensible response from a company attempting to lie about the situation and the services they’ve providedThis company should be censured. Nearly everything in their comment is falseWe rented the house for two years and received a written positive recommendation from the LANDLORD upon move outWe vacated the property according to all notices and rules and left in clean and well maintainedThe landlord agreed, yet the PROPERTY MANAGEMENT company wants to keep our money so they are making claims and have made communicating with them extremely difficult. We were model tenants and merely expect a reasonable return out of the $deposit we paid on the houseThe property management company did not follow the CA statutes to which they are beholden with regard to tenanciesThe company has completely disregarded the rules laid out by the CA Dept of Consumer Affairs, which states if these items are not satisfied that no deductions at all may be claimed at all, and the full deposit amount must be returnedThe company has failed to do any of the things mandated to them, so a deduction is illegal in the first place, but beyond that, their business practices have been revolting and flaunting of the law throughout this whole experience. The company did not send us a move out checklist of items that could expected to be deducted, beyond wear and tear, if not remedied prior to move out--which they are required to do (because there were no issues with the house attributable to us)The company did not issue us the return check and/or itemized list showing reasonable costs to repair deductions within days to the address we provided--as they are required to doThe company did not provide receipts for repairs over $if claimed on the itemization--which they are required to doThe company didn’t respond to our calls and emails, only deferring to a person who was unreachable on maternity leave as the only one who could speak to the matterWhen the company did begin to engage, it was nearly two months after we began contacting them about the matter. We have documented pictures of the propertyWe have email and phone records of the contacts we have made to attempt to work with the companyWe have the recommendation letter of the landlordYet the property management company is attempting to extort us out of greed and negligent business practices. The company manager made intimidating and violent overtures during a date that we agreed to meet them at their offices, by snatching an envelope away, ripping a paper out of our hands, and refusing to let us even view the paper list of deductions, demanding that we leave the premises IF we wouldn't accept the paltry $check (an amount we had never seen or known until that day) right then and thereThis sort of yelling and intimidation tactic is a despicable act, making us apprehensive at returning due to personal safety concernsWe still don’t even know what the purported charges are, because they have refused to show it to us (nevermind email it to us, or put it in postal mail)In any case, we are certain that the return of rental property in the same good condition as received would never amount to a greater than $2,deductionIt is outrageousEven after repeated written requests, they still to this day refuse to mail us anything, now saying only that it is held within their office, when they know that we've moved out of stateThey just admitted as much to the Revdex.com in their comment. Such lies and an utter lack of professionalismTheir license to operate should be investigatedThis company has been utterly irresponsible and the outright lies are an unbelievable attempt at what amounts to robbery. ]
Regards,
*** ***

First and foremost the statements written are completely false and out of context. Using such verbiage as; "investigated"and "robbery" are entirely unnecessary and are only being used as an attack due to disagreeing with the charges the former tenants were charged upon after their move out. To make clear once again as made clear multiple times to both tenants the company was notified 2 months later and responded once being notified that they did not receive their statement to the out of state forwarded address provided. Once notified the company responded and acted accordingly within the same week. The check and itemization was refused and left in the office. The company retains all phone call documentation, written documentation, voicemail, and text documentation along with pictures prior to the move in and the move out photos. The company is the landlord see lease, the deposit is also initially not held by the company. Again see lease page one.  California standard residential lease agreement. The company is contracted by the client, whom was the previous landlord prior to contracting this company. Our company is contracted to make necessary deductions all reviewed by and approved by the client. Review page one and deposit held information.Should their be a dispute or disagreement about specific charges there is much more simple and professional way to go about relaying such information. Using such resources to outright and blatantly make accusatory remarks and false statements is simply wrong and immoral. Businesses such as ours understand such situations as we deal with them on a daily basis. Homes are given in a move in condition and must be left in a satisfactory condition. Tenants living with pets and tenants living without pets also must understand that proper cleaning and sanitation is necessary regardless for the new incoming renters. In the itemization nothing was charged in excess beyond normal wear and tear or tenant inflicted damages. As stated the check and itemization are in the file of the previous tenant where they were left by the previous tenant. Anything further will only be repetitive in response.