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Krueger Brothers Construction

2028 Aerotech Dr, Colorado Spgs, Colorado, United States, 80916-4200

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Krueger Brothers Construction Reviews (%countItem)

The Krueger Brother construction company replaced my siding on my house Jr, Daniel, Josh T, and Jon worked really hard and were knowledgeable and professional keeping me in the loop every step of the way. If any changes were needed to be made they informed me and explained exactly what they were doing and why. They cleaned up afterwards and left my yard in very good condition. They are an amazing group of guys and I appreciate all the hardwork! Thank you again so much for make this experience smooth and painless!
Sincerely,
Andy and Barbara

Krueger Brothers Construction Response • Aug 24, 2020

Thank you for choosing Krueger Brothers Construction. We appreciate the feedback.
We look forward to working with you again.

As a retired licensed architect, I can only give this company three stars for window replacements. I experienced significant scheduling and communication issues throughout the project. In May 2019, I signed a contract to replace 29 *** Window sashes and three total windows damaged by the hail storm in August 2018, A job that was scheduled to be completed in two weeks, began in late September 2019. The quality of work was less than promised. On November 14, 2019, I notified them by letter with photographs concerning discrepancies and unfinished work. I repeatedly attempted to contact the project manager and scheduler to resolve the issues and left a number of messages. They did not attempt to finish the job until their accounting department asked why the account was still open. The job was finally completed on March 4. 2020, but not to my standard. I subsequently contacted the *** Window Company to correct the remaining issues.
Ed D.

My project was a complete re-siding of a large house with *** plank siding, removal and replacement of all exterior wall boards, and repair of window sills. The project team of Jon, Fabian, Edwin and Braydon was fantastic. The installation was done expertly and completed with a keen eye for detail. They did not leave the site until I was completely satisfied. The installation crew was professional and a pleasure to have on site. Any problems that occured were addressed quickly and solved. Scheduling projects in Colorado can be a challenge and communication was ok. I would recommend and Krueger Brothers again and was completely satisfied with their work.

We'd like to brag about the amazing craftsmanship of the siding crew: Fabian, Edwin, and Brayden (apologize if names are spelled incorrectly). These guys put in 100%, thru the cold AND during the "virus. " They made sure we were satisfied with the end result. They were also genuine, polite, and funny.
Jhon, the PM was also on top of everything; including the hiccups that happen in a project this size!
Thank you all.
We appreciate you time.
Jeanine & Charles O.
~Kissing Camels Estates

I have had a number of business dealings with Krueger Brothers, from a new roof, to new gutters, to new skylights. In all occasions, I experienced prompt service, professional workmanship and friendly personnel. They always seem to be genuinely concerned with taking good care of you. Highly recommend!

After the hail storm in August 2018 and getting frustrated with our insurance company, we contacted Krueger Brothers to see if they would be able to help us get a resolution to get our windows either repaired or replaced. Not only were they are to get a resolution with our insurance company, it was better than what we were getting without their help. The entire staff are amazing and the quality of work is second to none. We are so pleased with the completed work and would recommend them to everyone.
Special thanks to Bibianna, Stephanie, Jr., Tim, Payton, Dylan, Daniel, Phil and the entire team.

Krueger Brothers Construction Response • Feb 20, 2020

Hi Paul,
Thank you so much for choosing and trusting Krueger Brothers for your repairs. Thank you so much for taking a moment to give us a stellar 5-Star review and giving kudos to the team. Reviews like this is incredibly motivating and really appreciated. Have a great day and we truly cherish our relationship with you and your family.
Sincerely,
Krueger Brothers Construction

Company was contracted for significant home repairs. Repairs are incomplete and they are threatening to send me to collections unless I pay in full.
Krueger brothers has moved offices during this issue. Their new address is: 2028 Aerotech Dr, Colorado Springs, CO 80916

Krueger bros was contracted in January, 2019 to repair the roof, siding, fascia and other parts of my home after the 2018 summer hail. When I submitted the contract, I was promised an April, 2019 start date. Due to staff turnover shortly after I signed the contract, Krueger informed me they had lost the original bids from subcontractors and had to start over. The job was delayed until June. Once they re-bid, I submitted a 50% down payment in March. After the payment was made, I received no communication for almost 2 months. In June, when work was supposed to begin, I reached out and was informed that no updates were available about the job. A few days later, on June 13, an associate of mine visited the Krueger office and was told that siding materials had been ordered and that the siding work would now begin on July 15th - another 6 weeks later than originally promised. Siding removal (which included asbestos abatement) commenced around July 15th. Significant amounts of asbestos-containing debris were left on the ground. I informed Krueger Brothers of the remaining debris; instead of remediating, they worked over it - installing new insulation and breaking large pieces into smaller pieces (not discovered until Aug 20). On July 25th, I was notified by *** that the siding materials that he had confirmed were ordered had, in fact, not been ordered and were actually discontinued. Once alternate materials were selected, a new date of Aug 9th was promised. On Aug 8th, I reached out and was told of an additional 2 week delay to Aug 19th. Delayed again to Aug 21. On Aug 20, I discovered the extent of the asbestos issue. Between then and now, Krueger Brothers has attempted to complete the job but there are items outstanding including a couple areas where the asbestos debris is still present (most areas were fully cleaned), where work exposed areas of raw wood that Krueger promised to paint but never did, failed to replace an outdoor outlet (naked wire left behind), never fixed a section of fascia in the contract, left areas of siding unsealed or with gaps even after being requested to remedy by the building inspector. All outstanding items were communicated to Krueger Bros employees when discovered throughout August, September and October. On Nov 12th I received an invoice for the full amount of the job even though items were still outstanding. It also did not include two small previously promised credits for a separate soil runoff issue (After being told not to, Krueger removed a retaining barrier that caused soil to run off towards the house) and for landscaping damaged during the asbestos mitigation. Shortly thereafter, I also received notice from the owner, Michael Krueger, that the primary project manager was no longer an employee (he was the 3rd *** to have cycled through during this job). I requested a few weeks to compile all of the outstanding work that I had previously communicated to Krueger employees that needed remedy before I would settle the job. On Dec 8th, I received an email from Michael Krueger threatening to send me to collections if I did not pay the full invoice by December 13th. On Dec 12th, I sent the final list of outstanding items that I had already communicated to Michael's current and former employees, but apparently that he and his company had no record. I am also submitting this complaint on Dec 12th because enough is enough; Krueger's performance has been terrible and I need help to get the job finished and don't want my credit damaged through an erroneous collections process. I will pay in full once the job is complete as contracted.

Krueger Brothers Construction Response • Jan 06, 2020

Dear Jake,

Thank you for taking time this week to meet with us and go over your concerns. We really appreciate it and look forward to getting everything resolved and taking excellent care of you.

Respectfully,
Krueger Brothers Construction

We hired Krueger Brothers to repair an extensive list of items that needed repair after the August 2018 hail storm. The office staff that assisted us in reporting the damage to our insurance company was phenomenal! As are the group of people that have answered my phone calls and questions over the last 15 months. One crew worked at our home several times, finishing up Wednesday. Eric was the one person that always seemed to show up to figure out problems or complete the last details. So, thanks to: Stephanie, Tiffany, Gracie, Anastasia, Gina, Junior, Dillion, Daniel, Peyton, Tim and Eric.

Krueger Brothers Construction Response • Nov 26, 2019

Dear Kathleen,

Thank you so much for trusting and choosing Krueger Brothers Construction! We cannot thank you enough for the opportunity and working along side of us during this entire project. Your review is greatly appreciated and thank you enough taking a moment to give us a 5-star stellar review. It is so powerful when a customer takes a moment to give our incredible employees a "shout out". The positive words that you've shared is absolutely inspiring for the entire team. Thank you so much!!

Respectfully,
Krueger Brothers Construction

Wanted to thank Fabian, Edwin, Chris Torres, Bibianna, and Iian with Krueger Brothers for doing a great job in the coordination and replacement of our deck and rails that were damaged in the hail storm last summer. They are a friendly, polite, efficient, and hardworking Team! And have been very responsive to our wishes. Definitely a delight to work with. I am confident we will continue to be pleased with the work as the project continues. Thank You! Dennis and Diane W.

Krueger Brothers Construction Response • Nov 21, 2019

Dear Diane and Dennis,

Thank you so much for the incredible review and choosing Krueger Brothers Construction! We cannot thank you enough. This review is incredible and we greatly appreciate you taking a moment to give us a 5-star review and give our stellar employees a shout out! This will be shared with the entire the team. Feedback like yours is vital and extremely motivating for the entire team. Thank you.

Respectfully,
Krueger Brothers Construction

Can't say enough good things about Krueger's window crew--Tex, Evan and Joe--they were friendly, prompt, efficient and went "above and beyond" in installing our windows.

Krueger Brothers Construction Response • Nov 07, 2019

Dear Steven,

Thank you for this stellar review! Thank you for choosing Krueger Brothers and trusting us. And, thank you for taking a moment to give our amazing team this incredible shout out! We have shared this review with them, and our entire team and your words were incredibly powerful! They couldn't believe how you took a moment to give them a shout out and let everyone know about the great job they did. This review made them all feel so good! Thank you so much!

Respectfully,
Team Krueger Brothers

After the hail storm in Colorado Springs which caused major roof damage, we contracted with Krueger Bros.We waited until Nov2016 before the replacement of the roof was completed. We have been trying to have them come out and repair a section on the roof that allows for water to dripped down our fireplace during heavy rains. We know what the incorrect repair done by them is and so does Krueger Bros. We had another roofer come out and showed us photos of the incorrect repair on the roof. Krueger Bros also placed a furnace cap on the fireplace venting pipe instead of the correct one for fireplaces. After we were informed by the other roofing company why the water was coming through we contacted Krueger Bros again. They sent someone who just applied a bead of silicone sealent to the seams and called it a day. He said he would be back the next day to replace the furnace cap with the correct fireplace cap. This was in 2018. A year later we are still waiting for the repair to be done. We have called them numerous times and they seem to answer our calls only when we call from an unknown number to them. Then the say Mike will be in contact but never calls. Weeks go by and nothing. Then we start trying to reach them through our phones again. No answer. We call again from another number and they pick up, to tell us again, Mike will be in contact. Mike has never made any attempt to contact us at any time to address this or even come out to check for himself. This is no only unprofessional on Krueger Bros. part but unacceptable to us. I will attach the inspection report and estimate to repair the incorrect repair from the other roofer who inspected the roof. Due to them playing phone tag with us for so long we didn't trust Krueger Bros. to honestly address this issue we were having and that's why we contacted a different roofer after almost a year waiting for Kuerger Bros to come out and check the roof again for themselves. It is unfortunate that we have to file this complaint when they could have done the right thing and repair what they did wrong in the first place.

Krueger Brothers Construction Response • Jul 23, 2019

Initial Business Response /(1000, 5, 2019/07/09) */
Dear Customer,

Thank you for the opportunity to resolve any outstanding issues. We're here to assist and do everything we can to go above and beyond to take care of each and every customer. I am sorry this hasn't been your experience. As a team, we do everything we can to resolve any issues, we look forward to taking excellent care of you.

This has been a difficult situation due to the fact that the contract wasn't between you and Krueger Brothers but between you and *** Restoration. Due to the contract and situation being with you and another party, we were communicating directly with *** who hired us. Once we realized that the relationship was dissolved between you and *** restoration, we starting dealing directly with you. Each time any issue has arose, we have come onsite to resolve any and all outstanding issues.

In regards to the phone calls that you've been making to Krueger Brothers, I need to make sure you have our correct number. Each and all calls are logged via our phone system and we have a dedicated receptionist that answers every phone call from 8a-5p. We do not have caller ID and all incoming calls get answered. Also - our office is open to the pubic Mon - Friday with a reception at the front desk helping each and every customer that walks in. Also, we have our email and website that is available 24hrs a day and each correspondence is logged and responded too. Our correct phone number is 719-***. Moving forward, please use this phone number; 719-*** and each call you make will be answered and handled.

We'd love to come out this week and replace the furnace cap that you've described below in your message. Thank you for bringing this to our attention and we'd like to take care of this issue this week. When is a good day and time for this to happen?

I agree, it is unfortunate that you had to file a complaint when here Monday - Friday with staff ready, available and always willing to help either in person or via the telephone. Again, the difficulty with this one is, the contract has never been between you and us. It was between you and *** Restoration and we've been working with them to assist you. A 3rd party can make it a little difficult to handle correspondence between the customer and the trade.

Please let us know when we can make this final request happen and we will get it taken care of ASAP.

Again, our number is 719-*** and we look forward to hearing from you on a time/day that works for you to take of this cap.

Thank you again and have a great day.

Krueger Brothers Construction

The Krueger Brothers team is a highly professional and very talented group. They are very respectful of their clients and I have enjoyed working with them. Like so many in the area, my home was hit by the gigantic hail last year. I called their office and within 20 minutes, I had a Krueger Brothers team member at my house, on my roof for an emergency repair of my roof and skylights. The hail hit so hard, that it was raining in my house. They took extreme care of my property during a stressful time and my repairs look fantastic! One of my windows which received hail damage was an odd shape and they brought a Pela expert to make sure the installation was done perfectly. Many of my neighbors are still waiting for their roofers to even show up! My repairs were completed many months ago. I feel very lucky that I called the right team to get the job done. They've earned my referrals and respect. A+

Krueger Brothers Construction Response • May 28, 2019

Dear Kristen,

Thank you for this amazing review and trusting *** Brothers to restore your home to pre-storm condition! On behalf of the entire team, we really appreciate this review and cannot thank you enough for taking a moment to give us a 5-star review. Reviews like yours is vital to our success and we're always looking for feedback on what we can do better. Thank you!

Have a great day!

Respectfully,
Matt & Michael

Krueger Brothers replaced our roof and skylights and has also repaired the interior damage we sustained from last summer's hail storm. They are very responsive and I am confident we will continue to be pleased with their work as this project wraps up.

Krueger Brothers Construction Response • May 28, 2019

Dear Amy,

Thank you for this amazing review and trusting and choosing *** Brothers to restore your home to pre-storm condition. Reviews is vital to our success and we greatly appreciate you taking a moment to give us a 5-star review! Thank you so much on behalf of the entire team. We look forward to wrapping up your project and exceeding your expectations. Have a great day!

Respectfully,
Matt & Michael

Krueger Brothers is a family-owned company with wonderful service! We had a staircase and steps for our deck rebuilt and installed in a very timely, professional manner. The staircase was constructed on-site, the "old-fashioned" way with skilled carpenters who took care with the deck and ground where they worked. No short-cuts and nothing shoddy about the work. We were pleased with the work and the cost was very reasonable! Absolutely recommend Krueger Brothers!

Krueger Brothers Construction Response • May 22, 2019

Dear Betsy,

Thank you so much for taking the time to give us a wonderful review! Thank you for choosing and trusting *** Brothers Construction to build you a new staircase. On behalf of the entire team, we greatly appreciate your business and we hope to do work again for you in the future.

Have a wonderful day.

Respectfully,
Matt & Michael

I Contracted with this company a year ago to repair Hail damage to my home. They were happy to receive monies in advance but have demonstrated no reasonable effort to fulfill their contract in a timely manner, The roofers took short cuts and it took 2 months to get them to correct the problems. They managed to damage the inside of my home while roofing and replacing windows. To get this taken care of we have experienced numerous no shows with no regrets. We are still waiting for paint, deck work and gutters.

Krueger Brothers Construction Response • May 21, 2019

Dear Sir,
We are saddened to read this review. This review was written after we had to have a conversation with you in regards to your actions towards one of our female employees. This review that is being displayed is not complete because the Revdex.com flagged some of your comments as explicit and inappropriate. As a team, we will do everything we possibly can to have each customer have an experience and work that exceeds their expectations. We take our reputation extremely serious and will go above and beyond at all times to do everything we possibly can within our power to have a happy customer. That being said, we cannot and will not tolerate inappropriate behavior or comments being made to any of our employees. Sadly, this review is in retaliation to our conversation explaining to you what you did, and said wasn't acceptable and couldn't happen again. We're extremely sad about this review and the retaliation that is being done towards the entire team. Matt & Michael

Customer Response • May 24, 2019

Sir,
Your reply is total fabrication on your part. I complained to the Revdex.com after a conversation with Tammy on the 8th. I requested that our contract be completed the following week as the weather forecast was going to be great (you made me the same offer after I filed my complaint) She disagreed with me and said she could make things really ugly for us if I insisted a quick resolution for completion of the work. That and that alone is what broke the camels back.

Krueger Brothers Construction Response • May 24, 2019

Dear Sir,

We wish you the best and will bow out on responding to any additional feedback and comments. Have a great weekend.

Thank you,
Matt & Michael

We contracted for Krueger Brothers to do our roof and gutters. The job took 2 months. The last month was spent getting the cracked driveway fixed and trying to close on a small punch list. The last item on the punch list was to clean the tar marks left on the siding from where shingles hit the house during the roof removal. The first time out, they managed to get 1/2 of the marks cleaned but left all the chemicals out on the patio after they left forgetting a second section of siding. It took them two or three weeks to get back after payment was held to finish. In the end, the tar marks were replaced with big grease marks from the chemicals they used.

Krueger Brothers Construction Response • Sep 04, 2018

Dear Jeffery,

Thank you in advance for taking the time to give us a review. Customer feedback like yours is vital for our success. On behalf of the entire team, we're extremely sorry that we didn't exceed your expectations. As you can imagine, our goal is to always get a 5-Star review with each and every customer. That being said, we take your feedback extremely serious and appreciate your helping us do a better job every day by giving us critical feedback on what we could have done better. Please let us know ASAP if the team that went out on Friday didn't get this taken care of. James from KB said on Friday he used a citrus oil remover and then you were going to use another remover that you had and would keep in touch. Also, please let us know if you need any additional assistance with your french drain that James was able to locate for you. We're here to do whatever we can do exceed your expectations. Thank you for your business & patience.

Respectfully,
Matt and Michael

Customer Response • Oct 04, 2018

UPDATE: Krueger Brothers has made things right for this job. They sent a senior person out to finish cleaning up the job as mentioned. Additionally, Krueger called me to discuss the job and we agreed on resolution for the time I had personally spent to correct some of the items. This was refreshing and totally unexpected. You very rarely find a contractor these days that will make things right after payment. I would like to update my ranking of KB to 5 stars given their extra effort to make everything right.

Kruger Brothers is a first rate company. James and Phil finished a repair job today. They show up on time, follow through, and do a great job on top of it. We highly recommend them as a construction company. They also roofed Our home last summer and did a fabulous job as well

Krueger Brothers Construction Response • Jul 18, 2018

Dear Customer,

Thank you so much for this stellar review! We really appreciate you taking the time to send along positive feedback. Your feedback is vital to our success. Thank you for trusting us with your project needs and have a wonderful day.

Respectfully,
Matt & Michael

Michael *** with Krueger brothers Construction, did an outstanding job on our roof! He was professional, knowledgeable and easy to work with. I will recommend Krueger Brothers Construction to all my family and friends!!!

Krueger Brothers Construction Response • May 11, 2018

Dear Customer,

Thank you so much for taking the time to give us an amazing review. And, thank you for trusting us with your roofing project. Our goal is to be the best in our industry and exceed our customers expectations. Feedback like yours is incredible and greatly appreciated. Thank you so much and have an amazing day!

Respectfully,
Matt and Michael

My husband and I just had an amazing experience with Krueger Brothers Construction on a remodel at our home. Scott, James, Junior, Phil , Eric, and everyone that came to our house we're a delight to work with. We had heard some horror stories about construction in your home while living there. This was a totally different experience . They were efficient, polite , willing to do whatever we asked and did the most amazing job of everything!!! Thank you to this team for a great job we'll soon Greg and Sue

Krueger Brothers Construction Response • May 01, 2018

Dear Mr. and Mrs.,

Thank you for the stellar review! On behalf of the entire Krueger Brothers Team, we really appreciate you taking the time to write such an amazing review and recognizing the team. Our goal is to be the best in our industry and customer feedback like yours is vital for this to happen. Thank you for helping us reach our goal and for choosing Krueger Brothers Construction. We hope that you have an amazing day and enjoy the improvements made to your home.

Respectfully,
Matt & Michael

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Address: 2028 Aerotech Dr, Colorado Spgs, Colorado, United States, 80916-4200

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