Kruman Customs

Review: [redacted] made a set of custom headlights for my vehicle. They started to malfunction so I sent them back to him to be fixed under his warranty. He claimed my headlights were ruined and that he was waiting on replacement parts and that was the last I'd heard from him months ago. The headlights, and my money, have now been with him for over 2 months without any communication. I have called, left messages on his 'business' page on Facebook,and on his personal Facebook page with no reply on what's going on. I noticed his 'business' page has been taken off Facebook all together. I know at least one other person that has had the same issue with this person.Desired Settlement: I would like compensation for my ruined headlights, my money back for the parts and labor I paid him, and all shipping and handling charges I had to pay to send my lights back and forth to him.

Review: There is incredibly poor quality of the products as well as the horrible customer service (if I can even call it horrible because it is non-existent). This company does custom vehicle headlights. Issues with my headlights: One of the halo lights went bad in 2 days, the light housing leaks, a ballast for the headlights went bad in less than a month, and the adjusters on the housings don't work and I cannot properly aim the lights. Keep in mind there IS a lifetime warranty.I reported these issues to [redacted] and was told I would have to pay for a new ballast AND for shipping. In order to get my money for the ballast back I would have to pay to return the bad ballast. I would then get my money back for the ballast but I would have already spent more money on shipping alone. Next, when the halo went bad I was told that they would ship me a replacement and that I would have to take the lights apart and install it myself. Over a month later, I still have not received the halo and they are ignoring me. I tried messaging on facebook, emailing, and calling/leaving messages - nothing. This is the worst experience I have had with any business. They refuse to stand by the lifetime warranties, ignore any attempts I am making to contact them, and I cannot get my money back. I am going to attempt to reconcile through paypal.Desired Settlement: I need my money back. These products did not even come close to lasting as long as they are supposed to and there was a lifetime guarantee on all components. This has been a huge mess from the beginning and I feel helpless as they are several states away from me. I have spent approximately $385 using PayPal so I am hoping that I can somehow get my money back.