Kruse Motors Auto Group

Received business response via fax to Revdex.com.Scan is attached; text of letter reads as follows:"March 28, [redacted] admitted he should have come back right away, not wait from September to MarchDash lights can come on at any timeA switch is what was necessary to fix the problemIt is almost impossible to damage a switch when working on a shifter column[redacted] was yelling at our service advisor as he was trying to explain the repair estimateHe was very demanding and very loud which is not acceptable behavior in our showroom.We were notified in March of the light onWe felt we would be fair by paying half of the bill, as we feel we did not damage the switchHe called back several times not willing to accept what we offeredHe was insisting we should pay all of the billSix months had lapsed since he was at Kruse FordWe felt we were being more than fair; how do we know for sure when the light came on? We were not notified until MarchWe don't have unlimited guarantees on parts and laborWe are a repair facility; if we have unhappy customers, we try to work with themThis is an unreasonable demandAt this point, he did not accept half, so we feel he probably will not be happy with anything we doWe are retracting paying for any of the bill as he did not accept the offer.Joyce [redacted] VP of Operations"

I am rejecting this response because:
I will begin by pointing out the errors in Ms. [redacted] response. (1) Kruse Motors was notified Dec. 15, as explained in the complaint, at their Buick GMC service department which I have the documentation on their paperwork. If they (Kruse Motors) are going to route people back and forth between their two dealership service departments I would think that the two service departments would communicate with each other, but I guess each place is only concerned about how much money they can make because they (Kruse Buick GMC) wanted to do an additional $ 2,618.32 of work, not including the air bag problem. (2) The coincidence factor she is trying to use is the same excuse her service desk person was using which I explained in the complaint, I do not believe in coincidences when someone is trying to make an additional profit off of a problem they created. (3) I do not feel that it is impossible to damage a switch while working in any area where a switch is located. As having worked as an aircraft electrician while in the Air Force, a switch can be damaged if wires are shorted out. (4) As explained in the complaint it was her service desk person who got very agitated and started shouting when questioned about his burned out light bulb theory. Also we were not in the showroom, we were in the service waiting area. At this point I am willing to pay for the part (switch) to put this behind me as long as they let me know in response what it will cost. It is very evident from Ms. [redacted] response that customer satisfaction is not a high priority for her as I have spent over $2,000.00 in the last 5 years having work done at Kruse Motors.

Received business response via fax to Revdex.com.Scan is attached; text of letter reads as follows:"March 28, 2016[redacted] admitted he should have come back right away, not wait from September to March. Dash lights can come on at any time. A switch is what was necessary to fix the problem. It is almost...

impossible to damage a switch when working on a shifter column.[redacted] was yelling at our service advisor as he was trying to explain the repair estimate. He was very demanding and very loud which is not acceptable behavior in our showroom.We were notified in March of the light on. We felt we would be fair by paying half of the bill, as we feel we did not damage the switch. He called back several times not willing to accept what we offered. He was insisting we should pay all of the bill. Six months had lapsed since he was at Kruse Ford. We felt we were being more than fair; how do we know for sure when the light came on? We were not notified until March. We don't have unlimited guarantees on parts and labor. We are a repair facility; if we have unhappy customers, we try to work with them. This is an unreasonable demand. At this point, he did not accept half, so we feel he probably will not be happy with anything we do. We are retracting paying for any of the bill as he did not accept the offer.Joyce [redacted]VP of Operations"