Kryptonite Kollectibles

I'm sorry that you feel you've received poor customer service.The very first e-mail we received from you regarding this issue was on 09/25/2016, and we sent a prepaid label for you to return the item the very next day, 09/26/Keep in mind, this was already more than a month after you received your item (your item was delivered on 08/19/2016).You then neglected to return the item to us until November 2nd (USPS Priority Mail Tracking number [redacted] ), well over a month after the return was authorizedYour item was received at our facilty, in poor condition, and with obvious signs of heavy wear, and with no identifying paperwork, on 11/04/I had no way to proceed with a refund, or replacement, or contact you about the condition of your return, as you provided no paperwork or identifying information with your itemStill, I held onto the item for days, before discarding it because it was in such poor condition.We refunded your order in full on Dec, 23rdWe are done with this case and will take no further action as we have went above and beyond to refund an item that was used and damaged by the customer

I received a damaged backpack from themI emailed them several times over a one month periodThey finally replied and said they could start a returnIt took another month or so for them to email me a return slipI mailed back to themI have proof of it from the post officeIt has been over a monthI have emailed and called themThey have not send me a new, undamaged backpack nor have they issued a refundThey have not returned any calls or emails since thenThe item was $plus shipping

I am firm on my complaint and simply amazed at the insinuation of deceit