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Krystal Chrysler Jeep Dodge Inc

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Reviews Krystal Chrysler Jeep Dodge Inc

Krystal Chrysler Jeep Dodge Inc Reviews (3)

Customer originally called on Monday the 5th of January asking if we could look at his car for repairs, he was informed at this time we are booking out about a week for repairs and if he had the car towed in we would look at it as soon as we had
an available technicianCustomer was informed we only have technicians and have a small shop and we are out about a weekVehicle was towed in on January 6th, spoke to him again and informed him we are booked out week for repairsCustomer called days later on Friday the 9th screaming car isn’t in for repairs yetInformed customer again the car wouldn’t be looked at for several daysCustomer came into dealership on Saturday the 10th and apologized for calling and screaming on Friday the 9thCustomer called again on Monday the 12th at which time he was informed again his car was still not in as told previously several times that we are booking out a week, but that the technician who would be working on his car would be on the car in to daysOn Thursday we called customer and left a message we had diagnoses his car, please contact usThe same day we were contact by The B.B.Babout the complaintWe were also called by Jeep customer service, that the customer had contacted them about his carJeep customer service had the customer on the phone with themWe spoke to the customer and informed him his car was diagnosed and we had left a message and he didn’t call us backCustomer stated he never received phone messageInformed him what he needed for repairs and that we were not working on the vehicleWe told Mr*** that he was informed numerous times his car would not be worked on for several days when he had it towed in he was contacted on Monday and told it would be in for repairs in to daysMr*** has been loud and verbally abusive to numerous employeesLater that day we were contact by Mr*** estranged wife, who stated the car was registered and insured in her name and she is the owner of the vehicleShe apologized for her ex-husbands behavior and asked if we would repair the car for herShe informed us that Mr*** is not supposed to be involved with the vehicle at all and asked us not to have any contact with him or discuss the vehicle or any information about the vehicle with himWe have had a very good and productive dialogue with Mrs*** and are repairing the vehicle for her

*** gave me verbal: I mailed it 2/5/and the following week I mailed it againHer son returned with the car on 2/3/15, we checked his battery for him free of charge and everything was fine and he was happyAt this point we believe this has been resolved since 2/12/given we have not heard from them

[redacted],   I can’t remove the complaint at this time as the car is still not fixed and I have not received a copy of the bill or the warranty.  As soon as this matter is resolved I am happy to remove.   [redacted]

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