Krystal Kleer

Good evening Revdex.com of Ct;This email is in response to the above customers complaint, regarding billing/collection issues.I have researched this complaint thoroughly, and what I have found is that our leasing company (*** *** ** *** **) went back and forth via email with
the complainant between October and November concerning the contract in placeThere were roughly emails*** was trying to explain to the customer that there was a contract in place that needed to be paid off before Krystal Kleer would be allowed to pick up the unit in questionEvidently the customer did not understand that…even though the complainant is the one who willingly signed the last month contract.From what I have been told today, the buyout has been paid, and there have been no collection calls since last November from TP concerning this.In conclusion, please have the customer call me directly if they do receive any calls whatsoever concerning the aboveTheir account is officially closedI can be reached at ###-###-####You have my word that I will take care of it.We thank *** for being our customer for 6+ years and wish them all the best in the future.Sincerely,Darren Y***

HelloThis email is concerning ID ***I am addressing a concern that was sent to my offices via mail today from *** ***The only issue I have with the customers complaint is that they stated that our office manager was rudeI can
promise you that was not the caseShe always treats everyone with the utmost respect and concernPlease see the email below that I sent directly to our customer this afternoonIf I need to do anything else to clear up this matter, please let me knowSincerely, Darren Y*** President Krystal Kleer LLC
"First In Bottle-less Water Technology
++++++++++++++++++++++++++++++++++++++++++++
From: Darren Y*** Date: October 19, at 4:07:PM EDTTo: ***Subject: Krystal Kleer water systems.....unit
Hello ***, I was made aware of the situation between our companies this afternoon when I came into the officeEvidently, the last invoice for $was sent to you in error by our bookkeeper *** ***You can tear up the invoice, and please except my apologies… This should not have happenedI also understand that we have not picked up the unit in question yet, and I have no idea whyI see emails where our service manager was told to have it picked up as far back as 10/Rest assured that will be dealt with internally at KK, and the unit will be picked up by WedI will personally address your concerns to the Revdex.com this afternoon onlineMy business partner and I have worked too hard to have these kinds of issues pop upAlthough it is very rare, even one instance is too much as far as I'm concernedI wish you and your company the very best in the futureAnd I want to thank you for being our customer for many yearsSincerely, Darren Y*** President Krystal Kleer LLC "First In Bottle-less Water Technology For

This company is very unprofessional and rude. We were instructed that once our Contract expired in july 2016, to contact them and they will come and pick up the "water" coolers. I informed them that we would like the coolers picked up and now they state that we are to give them "30 day notice" in writing that we wanted to cancel any further contracts. now they are renewing it without our approval and even wrote down that the contract will not be renewed in july 2016 when it expired, but yet they still did it.

Review: The contract we signed is apparently open ended and renewed without notice and can not be canceled without written notice delivered by registered mail 30 days in advance of the contract renewal. We have had the water unit for 5 years (not new at the time) and wished to cancel the contract. They informed me that I would need to buy out the contract for $335.01 and then they would arrange pickup. I paid the amount and was then sent another bill for $250.07. This bill is for the unit at $160.00 (which I want to return) pickup charge of $75.00 , $0.15 misc charge and sales tax. It seems like they are making it impossible to get out of this contract and I believe the charges boarder on extortion. The customer service agent Rachel was also extremely rude and not helpful at all...Desired Settlement: I would like the unit picked up and the fees on the second invoice removed $250.07...

Business

Response:

Hello..... This email is concerning ID [redacted]. I am addressing a concern that was sent to my offices via mail today from [redacted]. The only issue I have with the customers complaint is that they stated that our office manager was rude. I can promise you that was not the case. She always treats everyone with the utmost respect and concern. Please see the email below that I sent directly to our customer this afternoon. If I need to do anything else to clear up this matter, please let me know. Sincerely, Darren Y[redacted] President Krystal Kleer LLC "First In Bottle-less Water Technology ++++++++++++++++++++++++++++++++++++++++++++From: Darren Y[redacted] <[redacted]> Date: October 19, 2015 at 4:07:57 PM EDT To: [redacted] Subject: Krystal Kleer water systems.....unit Hello [redacted], I was made aware of the situation between our companies this afternoon when I came into the office. Evidently, the last invoice for $250 was sent to you in error by our bookkeeper [redacted]. You can tear up the invoice, and please except my apologies… This should not have happened. I also understand that we have not picked up the unit in question yet, and I have no idea why. I see emails where our service manager was told to have it picked up as far back as 10/2. Rest assured that will be dealt with internally at KK, and the unit will be picked up by Wed. I will personally address your concerns to the Revdex.com this afternoon online. My business partner and I have worked too hard to have these kinds of issues pop up. Although it is very rare, even one instance is too much as far as I'm concerned. I wish you and your company the very best in the future. And I want to thank you for being our customer for many years. Sincerely, Darren Y[redacted] President Krystal Kleer LLC "First In Bottle-less Water Technology For

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,