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Krystal

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Krystal Reviews (7)

We sincerely appologize about your issues while staying our our hotelPlease feel free to contact at [redacted] to discuss the issues

As per our conversation and the letter I receivedI spoke to customer in reference to the double chargeI asked customer to please wait through the weekend as I was away on vacation and my employees do not have the authority to issue cash refundsI requested she comeback TuesdayShe then asked me what time, and I asked if noon would be a good time for herShe seemed pleased with my responseI told her once I review the credit charges for that day, I would have no problem issuing her a refund for the double charge if there was oneIts unfortunate she went against her word and took it to this levelI have never done wrong by my customers as we are in the business of servicePlease let customer know, they can come by and meet with me any day by appointmentI sat and waited for hours today

We sincerely appologize about your issues while staying our our hotelPlease feel free to contact at ***to discuss the issues

Revdex.com:
they give me a number and no name, who am I...

supposed to talk to??I booked my reservation thru [redacted].com and they already tried for me to get my refund, and their responds was "we don't give refunds", they have all my information on file if they wish to credit my account.
Sincerely,
[redacted]

We will refund the money. But need the guest to call directy to verify information

As per our conversation and the letter I received. I spoke to customer in reference to the double charge. I asked customer to please wait through the weekend as I was away on vacation and my employees do not have the authority to issue cash refunds. I requested she comeback Tuesday. She then...

asked me what time, and I asked if noon would be a good time for her. She seemed pleased with my response. I told her once I review the credit charges for that day, I would have no problem issuing her a refund for the double charge if there was one. Its unfortunate she went against her word and took it to this level. I have never done wrong by my customers as we are in the business of service. Please let customer know, they can come by and meet with me any day by appointment. I sat and waited for 4 hours today

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 713 W Oglethorpe Blvd, Albany, Georgia, United States, 31701

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