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K's Restaurant

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K's Restaurant Reviews (6)

Revdex.com:At this time, my complaint, ID [redacted] regarding Rainbow Shops has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

At this time, I have been contacted directly by Rainbow Shops regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here] They have responded to me with a $10 gift card to their store, however it hasn't been received...

yet.
 
 
 
 
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Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted].Sincerely,
[redacted]

We are writing to you in reference to ID# 10678396. Thank you for the opportunity to defend our position, in the world of [redacted] and social media this is refreshing. We were contracted by Mrs. [redacted]), the seller of the property. Mrs. [redacted] is the new homeowner....

On June 18, 2015, our employee Jerry, an employee of 25 years, arrived at the home to repair thirteen boards in a pre-finished floor. At the time of arrival, during the repairs and at the time or Jerry’s departure from the home, Mrs. [redacted] was present and not one complaint or concern was mentioned. Jerry confirmed their satisfaction with our work. That afternoon Mrs. [redacted] telephoned my office with the claim that we destroyed her home with dust. She was rude and insulting to my office staff. An attempt was made to explain to Mrs. [redacted] that the boards needed for the repair must be cut inside, where the repair is being made, in addition, the boards that needed to be removed have to be cut out of the floor. The dust that was made was minimal. Mrs. [redacted] is greatly exaggerating the extent of the dust that was left in her house.Mrs. [redacted] claims to have received only rude responses to her issues. This is not true. We tried to speak with her in a cordial manner but she just kept being rude to us and yelling. I returned Mrs. [redacted]'s phone call first thing the morning of June 19, 2015. I did not call her in an aggressive, violent state as she claimed. It was in fact Mrs. [redacted] that was aggressive, Her claim was that dust was left all over her house, every inch and now occupants were cutting their feet on the boards. This is completely false. She then proceeded to lecture me about business practices and standards in a rude and insulting way. After over 10 minutes of being berated and yelled at I finally hung up the phone. She would not listen to one word of what I had to say about her repairs and what we could do to solve this. I wanted us to be able to come to a solution to make her happy. Approximately 10 minutes later Mr. [redacted] called my office. He informed me that he did not believe the repairs were made correctly. He was a very nice and respectful gentleman. I readily agreed to send our hardwood installer, Jerry, back out to his home on Saturday, June 20, 2015 to address his concerns. We are a very professional company. We want our customers completely satisfied with the work we do for them and will do whatever it takes to make the customer happy. This is how we do business and how we have done it for the past 41 years. To give you a little insight into pre-finished hardwood installation, all pre-finished hardwood has what is called “overwood.” This means when one board is slightly higher than the next one. This is how the pre-finished floor is manufactured. The complaint that Mrs. [redacted] had about a board not being flush was over one board being half the width of a credit card higher than the board next to it. The boards that we repaired were completely within industry standards and were not cutting feet. Since Mrs. [redacted] was not happy with her work being done within industry standards we did an additional repair at no additional cost to make her happy with the job.In response to her request for a refund of our services, we do not feel that this would be fair to us considering the fact that she never paid for the repair, the prior homeowner paid for the job and has contacted us saying that they are happy with the work we did. We also do not feel that we owe a refund since we resolved her complaint within 2 days and the repairs are done to her satisfaction.It is unfortunate that Mrs. [redacted] has taken her issues to you when everything was resolved within 2 days of her original complaint. I feel that we have handled this situation as professionally as we could have given the circumstances with how she belittled and spoke to me and my staff. Sincerely,Chris M[redacted]

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Address: 485 Arlington Rd., Brookville, Ohio, United States, 45309

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