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KSI Management Reviews (2)

Review: Complex management entered my apartment unlawfully and property was stolen. Former grounds manager admitted allowing maintenance men to enter my apartment without my knowledge. Upon requesting release from lease, I was informed I would have to pay $2440 to do so. I have a two year old son and live alone. Since incident, I have resided elsewhere for fear of another entry. First incident was reported in beginning of March, second incident was reported 6/30/2013. Police reports were filed.Desired Settlement: I have since paid the termination fee of $2440 and am requesting the return of this check as the Complex did not abide by the lease signed by both parties (myself and leasing agent).

Business

Response:

This firm and I represent the business to which a complaint was submitted to your office on or about July 15, 2013. According to your July 17, 2013 cover letter, the aforementioned complaint was assigned an ID number of [redacted]. Please accept this letter as my client's response. With regard to the complainant's allegation that my client entered her apartment unlawfully and property was stolen, my client categorically denies these allegations. Based on my client's investigation into this matter, apparently maintenance personnel gained access to the resident's apartment unit for the sole and simple purpose of delivering a package that had been delivered initially to the rental office. This entrance and delivery were not unlawful and no property was removed from the apartment unit. My client's understanding is that the complainant's boyfriend likewise had a key to her apartment, which would certainly rebut any suggestion by the complainant that she was the only one with access to her apartment unit other than the maintenance personnel. With regard to the allegation that a former grounds manager admitted allowing maintenance men to enter the complainant's apartment unit without her knowledge, my client denies this allegation as well. Without knowing the identity of this former grounds manager and without having dates and more specifics with regard to this unfounded allegation, my client does not have any further response at this time. The complainant has in fact asked to be released early from her lease, and she was informed at that time of the early lease termination policy, which does include a fee. This policy is enforced evenly and consistently with no exceptions. With regard to the complainant's allegation relative to her son and her living alone, my client does not have sufficient information in order to respond to this allegation. Likewise, with regard to the complainant's allegation that she is residing elsewhere for fear of another entry, again my client lacks sufficient information in order to either admit or to deny this allegation. Lastly, with regard to the alleged first and second incidents, my client denies any involvement or any responsibility or any liability for these alleged incidents, and to date, no charges or investigations have been made or undertaken by the police relative to my client and these alleged incidents. With regard to the desired settlement, at this time, my client does not see any legal justification for deviating from its standard policy and procedure relative to an early lease termination request and the imposition of the subject fee. Consequently, my client is not inclined to refund the early termination lease fee, which the complainant has already paid, and thus, it rejects the complainant's settlement demand. In closing, my client has fully complied with the duties and obligations imposed upon it both under Virginia law and under the subject lease agreement, and my client again denies the complainant's allegations to the contrary contained in the complaint. We appreciate your attention to this filing and response. Should you have any questions or if I may be of any further assistance, please do not hesitate to contact me. Very truly yours, [redacted] Counsel for the Business

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Review: I am a tenant at [redacted] in Salem, Virginia. On June10, 2014, my hot water was not working. I figure there may have been a temporary issue that is being fixed. I allowed 6 hours to pass and still no hot water. On I called the office at approximately 6 pm and let a voicemail to inform them of this concern. There was no response. I called the office number again at 11 pm to inform that the hot water is still not working. I stopped in the office and spoke with [redacted] the morning of June 11, 2014 at approximately 8:20 am. She stated that I had no right to demand that my hot water be fixed. I am a tenant and I can demand that this problem be fixed. She stated that I screamed on the voicemail which I now is a lie because I am at work and all of my calls are recorded. Further, I do no believe that this is an unreasonable request to make, that my hot water be fixed.Desired Settlement: I am requesting a written apology, the CORRECT emergency maintenance number, and my hot water be fixed.

Business

Response:

We are sending this letter to you in response to a complaint forwarded to you with an ID number of [redacted]

It was unfortunate that the communication between resident and our office resulted in a misunderstanding and quickly turned to an incident that brings us to respond to you.

The end result of the resident's work order request was that the hot water heater was repaired by 1:00P.M. on the same day. Additionally, the resident was provided the 24 hour emergency number and the e-mail to the office as an additional means to place a work order request after hours.

We thank you for allowing us to respond to this complaint on your platform.

Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

However, it should not have mounted to this type of unprofessional behavior betrayed by [redacted], property manager. There was no miscommunication and the only reason the issue was resolved in a timely manner was because I called the home office in Maryland. This should be known in case others have a problem in the future.

Regards,

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Description: REAL ESTATE MANAGEMENT

Address: 1866 Salem Commons Lane, Salem, Virginia, United States, 24153

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