KSL Plumbing and Remodeling Inc.

AS to the installation dates, I have cancelled checks from 4/09 to6/09. As for the last repair date, to our best recollection, it was August or September of2015. We did not keep accurate records because every time they would show up, we thought the problem would be fixed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Mr. L[redacted] remarks I would like to comment on them. First of all he was suppose to do the roof, take down the existing deck, put up downspouts an gutters. put up the structural posts. take out a door on the upper level which was a balcony door and remove it along with fixing it inside the house with drywall.  Do the electrical, let me explain. there were two lights one above the balcony and lower level on front door light that was to be removed and taken out, then put electrical  lights in the ceiling of the new roof when built. I had bought all the materials for Mr. L[redacted] to do the job. The total of 4500. I had given him 3500. Theonly thing that he did was the roof downspouts and gutters, which mind you they leak and are not put on correctly. the downspouts when they left did not deter the water away from the house and my basement flooded because of it. Why does Mr. L[redacted] think he deserves 3500 when he never finished. he states that he came to my house three times after we had talked on the phone about the deck options. Mind you he agreed to the change. When he had given me the bid of 800 more dollars I had asked him if he could do it for less say around 500. he also had agreed to that. I have texts to prove it all. the joke about the [redacted]. he made a  s tatement that he was going to be in the area that day and I offered to buy him lunch at dairy queen. no he wanted a blizzard. that is how it got started. He had only come to my house once after the changes were made. brought gordon with him. My brother in law was there and witnessed it all. If Mr. L[redacted] had no intenetions on wanting to finish the job then why did Mr. L[redacted] asked me for more money? I had told him I would not until the job was completed. He rambled on something about the state of pa and one third down then two thirds and then final payment. It's so  ironic that he is worried about pa laws but yet would never give me a contract which is pa laws. Which is required by the state of Pa. And I did not ask my sister for the money. I had told him that my sister and I were talking and she was going to give me the difference of 1100 as a gift to help her little sister out.  He had also stated that the roof was done the next day. That is definitely not true at all. Like my original complaint they were late the first day because mr. l[redacted] slepted in. did not come on tuesday. wednesday a young man came and tore down the front deck. they never started on the roof till later part of that week and was at my house the following week as well for a couple days. Also the roof is held up by 2 by 6 not 2 by 4. What was said to me by some contractor was that they should of put 2 by4 attached to them so the 2 by 6 won't bow. Mr. L[redacted] thinks they did a great job but in reality that is not so. It is not by no means so why would Mr. L[redacted] think he deserves 90 percent of my money? I have all the texts to prove everything including him saying "I' can do that for you". Please don't be mad at me"  TRying to find someone to do the block work my guy has broken  his leg from quad.  Another text: Finally cleared up I'm comin to see you tomorrow don't hate me i'm not blowing you offso  lets make a game plan. I could go on and on with the texts.I totally do not agree with Mr. L[redacted] response. he is not entitled to keep my 3500 . The work was never completedRegards,[redacted]

DBA KSL Plumbing Inc.229 James St.Latrobe, PA 15650724-539-1200 [office] 724-972-3747 [cell)PA 00655111/4/15To whom it may concern:fn response to a complaint made by [redacted] Greensburg, PA. We first initially got a call from [redacted] and made an appointment at her house to look at some work she wanted done. The work consisted of the following: removing an existing front deck and porch roof from the home ar.d constructing a new wood deck with a roof over. This would consist of us setting load bearing support-posts between the new deck and the porch roof after all construction was complete. Once agreed upon I prepared an estimate which we brought on the first day of work at [redacted]’s home to find that [redacted] had changed her mind and wanted to do a concrete pad instead of the wooden deck. So now we are removing existing structure and building the porch roof. We had this finished the following day and [redacted] paid in full for the porch roof portion of the job. She was trying to see if her sister would [end her the money for the difference of the concrete upgrade. Now while she is deciding I experienced an overwhelming amount of text messages and phone calls from [redacted] with many different ideas she was coming up with. I then went to her residence three times going over what KSL was willing and able to do. [redacted] basically told me now she did not want the concrete to be laid on the ground as normal because she did not want a step to the front door. She now wanted decorative block perimeter installed, the entire porch hole filled in with tons o^fill, tamped solid, a bed of gravel installed and the concrete now poured in this area. [redacted] also insisted that I do all this extra work for $500.00. I shrugged it off as oh yeah, sure. It even became a joke between us that she would give me $500.00 and a blizzard from [redacted] for It. She states that her porch roof is supported by lumber, yes the porch roof is supported with 2x4 framing lumber and secure. This was because we built the porch roof over anticipating that after the deck was constructed that we were then gohg to install load bearing aluminum posts which [redacted] in fact ordered and called me because she ordered them to short knowing she needed them to be longer because they would be going to the ground, not an elevated structure. We simply were helping [redacted] the best we could and the fact of the matter is we built the porch roof which is very well done and were only paid for this part of the project. We at KSL like to help everyone we can but we do not feel comfortable with [redacted]'s project layout, we would rather not attempt something we are unsure of. We have no hard feelings with [redacted], we Have helped [redacted] from day one and we ask [redacted] to find somebody who is comfortable with installing the concrete per her request. She still has the remainder of her money, aside from the porch roof, to finish this project with. Sincerely,Kurt [redacted]

Attention [redacted]:complaint # ID...

[redacted]I am rejecting the companies response for the following reasons:1. Kurt, the company owner and installer of the new roof, never came to my residence to inspect the roof. Instead he sent two employees who were told to fix the leak above the front door.    That is the only problem they worked on.2. The rotted plywood on the corner of the enclosed porch that was never replaced during the original roof job in 2009 was again not replaced. The worker told me they didn't have Kurts  permission to do that.3. I also have a leak halfway up the ceiling which started about 18 months ago, and a couple of other leaks that started 1-2 months ago.  The worker told me he could not find out where the leak was coming from    so he did nothing.I told the worker to tell Kurt that I still needed the problems taken care of.   I was expecting a follow up call about the work and if I was satisfied but never received it.  I was surprised to get the letter fromthe Revdex.com because not all of  the problems have been corrected.Thank you, [redacted]

Upon the complaint filed we went to [redacted]'s house to fix the issue.  We were unaware that there was still more concerns but we are calling her today to get this complaint resolved for her.  Thank you.

I apologize to mr [redacted] and the fire department, I thought we had taken care of this the last time we responded, the skylight which was brand new and we installed had a small leak on the fabricated mold, I am now aware of this and we will be at the firehall on march 13th which is tomorrow to...

solve this issue.......again I apologize and I can assure [redacted] that it is a professional job this skylight will be handled asap..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear [redacted]KSL's response is a complete fabrication with the exception of admitting to the necessity of multiple service calls after they replaced our existing skylights and roof.KSL never mentioned in any conversation that tree branches caused damage to the roof. Is it their contention that branches fell in such a way as to cause the same damage to each skylight?There are trees on 2 sides of our home which never created any problems for our original roof and skylights installed in 1991 and lasted until 2009. Two of the largest trees were taken down in 2013 to allow more sun on the deck below.At no time has another contractor performed repairs to our skylights or roof nor has any employee from KSL's multiple service calls ever voiced this suspicion. Several years ago, I applied caulk around the skylights in a futile effort to stop the leaking after KSL had made one of their service calls which did not correct the problem.Respectfully yours,[redacted]New information provided by the customer: Subject: Re: Revdex.com Complaint ID #[redacted]Dear Ms. [redacted],After receiving 3 separate estimates of the cost to repair our roof and skylights, please revise our estimate to $9,036.00 which is an average of the three quotes plus the cost to replace the 2 ruined mattresses.We also now have several pictures of the damage clearly showing the bellying behind the skylights and the improperly installed shingles.Thank you for your consideration of this matter.Sincerely,[redacted]

Unfortunately this was a small oversight on our part.  The customer has been contacted and we were able to go out and re-adjust the flashing and the problem has been corrected.  Customer was told if she has any problems to contact us.

ID [redacted]Attention: [redacted]In response to the letter dated 10/20/2016.  Michelle, from KSL Plumbing and Remodeling Inc., contacted me October 19. I was told that Kurt would come to my home sometime the week of October 24. Michelle informed me that he planned to spray water on the roof to see if it leaked.  I heard nothing from Michelle the next week so on Friday October 28, I called Michelle to find out why Kurt didn't arrange to check the roof as planned.  She explained that he was really busy with work and family issues but assured me that I was "on the board" to be seen.  I then told Michelle that, with the recent rain, I have fresh water stains on my ceiling.So as of this point Kurt has not been to my home since he put the roof on in January 2009, in spite of numerous calls yearly on my part to have the problems addressed.  I am extremely stressed over this. I had thought that in getting a new roof put on, I would not have to worry. Instead I now have water leaks in places I didn't have before and years of unanswered calls. It will soon be 8 years of frustration. I just wish that, at this point, Kurt would return the $3,600 that I paid him so that I can break off any further communications with this company, and put it towards the cost of hiring someone else to replace the entire roof. Who knows what damage has been done to the plywood under the shingles, to the insulation and ceiling tiles after years of water seepage. For all I know there could be black mold growing and every time I change ceiling fixtures, I'm breathing in spores.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In response to Mr. L[redacted] is totally incorrect. I did not change my mind 3 times and make more complicated work. when I asked Mr. L[redacted] about changing the deck to cement he was totally aware of what I wanted. He totally agreed with it and also the block work. IF he did not want to proceed with the job then why did he bring a cement guy to my house and discuss the cement.  and why did Mr. l[redacted] demand more money from me. and when I told Mr. L[redacted] that I would not give him anymore money till the job was finished he came into my face and said pa laws you have to pay one third  down to start. I gave him more than half of the money for the job. Was Mr. L[redacted] planning on taking the rest of my money and never coming back. Why would he wanted more money if he was not planing on coming back? The employees when they left  they did not deter the downspouts to go away from the house only for the water to go directly into my basement . The gutters both leak and he is aware of it also. When they held up the roof with 2 by six lumber they didn't bother to put a 2 by 4 so the 2 by 6 does not bow and my roof will begin to fall. I do not want him or his employees back in my home. I am requesting full refund back to me. He did no way any 3500 worth of work. I had bought all the materials that was agreed upon. If Mr. L[redacted] does not agree then we will be going to civil court. I will be asking for damages along with what it will cost for me to finish the job if he does not refund my money. I have witnesses along with texts from Mr. L[redacted]. I have tried to work with Mr. L[redacted]. Been very patient. Tired of his excuses.  He walked over the job over two months ago.

Review: Contractor installed roof spring of 2009. He has returned 5 and the roof still leaks.Desired Settlement: Refund the amount of the required repairs plus the two mattresses that were ruined by the leaks.

Consumer

Response:

AS to the installation dates, I have cancelled checks from 4/09 to6/09. As for the last repair date, to our best recollection, it was August or September of2015. We did not keep accurate records because every time they would show up, we thought the problem would be fixed.

Business

Response:

KSL will not be held responsible for any roofing at this residence. We did make a few service calls to the house and have all the pictures for documentation, large tree branches had fallen on the roof damaging multiple areas. It also appears that another contractor, or someone at some point, did additional work on the roof after KSL . Therefore this roof warranty was voided and will stay voided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]Dear [redacted]KSL's response is a complete fabrication with the exception of admitting to the necessity of multiple service calls after they replaced our existing skylights and roof.KSL never mentioned in any conversation that tree branches caused damage to the roof. Is it their contention that branches fell in such a way as to cause the same damage to each skylight?There are trees on 2 sides of our home which never created any problems for our original roof and skylights installed in 1991 and lasted until 2009. Two of the largest trees were taken down in 2013 to allow more sun on the deck below.At no time has another contractor performed repairs to our skylights or roof nor has any employee from KSL's multiple service calls ever voiced this suspicion. Several years ago, I applied caulk around the skylights in a futile effort to stop the leaking after KSL had made one of their service calls which did not correct the problem.Respectfully yours,[redacted]New information provided by the customer: Subject: Re: Revdex.com Complaint ID #[redacted]

Did my siding in [redacted] as a subcontracor and did a great job. If neighbors or friends need work I would definately recommend them. It was one of the few times I didn't feel like the folks working on my house needed to be constantly supervised.

Review: in august of this year. ksl came to remodeling my front porch. the deal was for him to take down the existing porch and put a new roof and new porch along with new lights and also take out a door upstairs so we can enclose and fix the inside with new drywall. and also put up new shutters along with downspouts and whatever needed for the roof or porch. they did the roof and tore down the porch. the week of august 15th I had asked him if we could make changes and do a cement deck along with stamp concrete and he had said no problem. he gave me the bid for everything for 6100.00. well they proceeded to make the form for below the porch. that was not what I wanted. kurt l[redacted] does not pay attention to the customer. we needed to build a footer and a block section about 18 inches to build up so we can put the cement on. he has never returned. has made total excjuses for things. telling me to be patient and never showing up for appt at my house. he wanted more money but I refused until the job was done. I had already paid him 3500. which I have acopy of a check to prove. he had brought over a cement guy and when I was talking to him kurt interupted and said that he works for him and not to talk to him. now he changing his mind and saying that he does not work for him and that he wants no part of this job anymore. he basically stoled from a single mom trying to fix her house up. I am inh the process of sueing him and also calling the local tv stations about this. my brother in law was a witness to a meeting with kurt and the cement guy. I do have severak texts proving his actions and his character. I am so upset that I was told from a contractor that if this is not done quickly that I will loose my roof and it will buckle. he started this job on august 10th. according to his employees the reason why they were late was because kurt slept in. they did not come on tuesday because according to kurt they don't work in the rain. but I specifially asked one of his workers and they do work in the rain. they came back on wed and thursday and friday. only to do the roof and take down the old porch. that was all the work that was done. first of all if he could not do the cement work then why did he agree to it? I need help in getting this resolved quickly before I loose everything.Desired Settlement: I am in the process of finding someone to do the cement work. if I do then I want him to come back and finish the rest of the job. the original job was 4500 and I bought all the supplies. that would of been for a wooden deck. I am not g etting a wooden deck but instead getting cement. I feel as though the 3500 is well in reach with our contract. if he does not agree by friday I am filing a major law suit with the state and also calling the local tv stations as well. his texts are unbelievable. threatening and I don't appreciate his actions towards me when he is liar and a cheat. I do not want him anywhere near my house but his employees to finish the job. if not I want full restitution

Business

Response:

this is not correct..I was dealing w janet to build a porch roof and wood deck system,janet changed her mind on style of deck 3 times upgrading to more complicated work each time,then she is trying to tell me what shes gonna pay ,meto do this work,I did not have a contract with janet,I did more work than what she paid me for and at this point I have called my attorney ,one she still owes a balance for work ive done and also she is defimating my character,I no longer wish to do any further work for janet and this is why shes mad,im not obligated to any more work for her I can refuse new jobs at my discretion,and due to her being extremely difficult and demanding will not continue any further,I completed what bi agreewd upon and have no other business with her ...the job shes requesting is about a weeks worth of work with 3 guys and she is demanding I do it for 500.00 this is absurd..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to Mr. L[redacted] is totally incorrect. I did not change my mind 3 times and make more complicated work. when I asked Mr. L[redacted] about changing the deck to cement he was totally aware of what I wanted. He totally agreed with it and also the block work. IF he did not want to proceed with the job then why did he bring a cement guy to my house and discuss the cement. and why did Mr. l[redacted] demand more money from me. and when I told Mr. L[redacted] that I would not give him anymore money till the job was finished he came into my face and said pa laws you have to pay one third down to start. I gave him more than half of the money for the job. Was Mr. L[redacted] planning on taking the rest of my money and never coming back. Why would he wanted more money if he was not planing on coming back? The employees when they left they did not deter the downspouts to go away from the house only for the water to go directly into my basement . The gutters both leak and he is aware of it also. When they held up the roof with 2 by six lumber they didn't bother to put a 2 by 4 so the 2 by 6 does not bow and my roof will begin to fall. I do not want him or his employees back in my home. I am requesting full refund back to me. He did no way any 3500 worth of work. I had bought all the materials that was agreed upon. If Mr. L[redacted] does not agree then we will be going to civil court. I will be asking for damages along with what it will cost for me to finish the job if he does not refund my money. I have witnesses along with texts from Mr. L[redacted]. I have tried to work with Mr. L[redacted]. Been very patient. Tired of his excuses. He walked over the job over two months ago.

Business

Response:

DBA KSL Plumbing Inc.229 James St.Latrobe, PA 15650724-539-1200 [office] 724-972-3747 [cell)PA 00655111/4/15To whom it may concern:fn response to a complaint made by [redacted] Greensburg, PA. We first initially got a call from [redacted] and made an appointment at her house to look at some work she wanted done. The work consisted of the following: removing an existing front deck and porch roof from the home ar.d constructing a new wood deck with a roof over. This would consist of us setting load bearing support-posts between the new deck and the porch roof after all construction was complete. Once agreed upon I prepared an estimate which we brought on the first day of work at [redacted]’s home to find that [redacted] had changed her mind and wanted to do a concrete pad instead of the wooden deck. So now we are removing existing structure and building the porch roof. We had this finished the following day and [redacted] paid in full for the porch roof portion of the job. She was trying to see if her sister would [end her the money for the difference of the concrete upgrade. Now while she is deciding I experienced an overwhelming amount of text messages and phone calls from [redacted] with many different ideas she was coming up with. I then went to her residence three times going over what KSL was willing and able to do. [redacted] basically told me now she did not want the concrete to be laid on the ground as normal because she did not want a step to the front door. She now wanted decorative block perimeter installed, the entire porch hole filled in with tons o^fill, tamped solid, a bed of gravel installed and the concrete now poured in this area. [redacted] also insisted that I do all this extra work for $500.00. I shrugged it off as oh yeah, sure. It even became a joke between us that she would give me $500.00 and a blizzard from [redacted] for It. She states that her porch roof is supported by lumber, yes the porch roof is supported with 2x4 framing lumber and secure. This was because we built the porch roof over anticipating that after the deck was constructed that we were then gohg to install load bearing aluminum posts which [redacted] in fact ordered and called me because she ordered them to short knowing she needed them to be longer because they would be going to the ground, not an elevated structure. We simply were helping [redacted] the best we could and the fact of the matter is we built the porch roof which is very well done and were only paid for this part of the project. We at KSL like to help everyone we can but we do not feel comfortable with [redacted]'s project layout, we would rather not attempt something we are unsure of. We have no hard feelings with [redacted], we Have helped [redacted] from day one and we ask [redacted] to find somebody who is comfortable with installing the concrete per her request. She still has the remainder of her money, aside from the porch roof, to finish this project with. Sincerely,Kurt [redacted]

Review: We had the Business install a new roof and skylights on our fire station. After installation when it rained we had a few leaks around the sky lights. they responded to the first few calls and then we have not had any calls returned for months now and leaking has continued and spread to other areas in the garage.Desired Settlement: a roof over our station that doesn't leak and a written guarantee that water that has leaked under their installation hasn't caused damage to our roof deck.

Business

Response:

I apologize to mr [redacted] and the fire department, I thought we had taken care of this the last time we responded, the skylight which was brand new and we installed had a small leak on the fabricated mold, I am now aware of this and we will be at the firehall on march 13th which is tomorrow to solve this issue.......again I apologize and I can assure [redacted] that it is a professional job this skylight will be handled asap..