Thank you for taking the time to communicate to us as to why the service you received on 07/21/did not meet your expectations We do apologize for any inconvenience this may have caused you It is our company philosophy to do what is in the best interest of the customer, not to push salesI was out of the country the entire week of 07/17/until 07/25/ Any email that was sent would have went directly to me and no one else in the office had access to it, my office secretaries did not receive any phone calls or messages I did not see the complaint from the customer until 07/25/At Miami Heating & Cooling we pride ourselves in keeping our customers satisfied, and in this case, unfortunately we have failed to do so After speaking with the technician and reviewing the diagnostic reports, we do believe the technician could have misdiagnosed the problem with the system, and while this is not something we normally deal with, we would like to do what we can to correct this issue We would be happy to send back the original $check Again, we appreciate your business and sincerely apologize for any inconvenience this may have caused you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for taking the time to communicate to us as to why the service you received on 07/21/2017 did not meet your expectations. We do apologize for any inconvenience this may have caused you. It is our company philosophy to do what is in the best interest of the customer, not to...
push sales. I was out of the country the entire week of 07/17/2017 until 07/25/2017. Any email that was sent would have went directly to me and no one else in the office had access to it, my office secretaries did not receive any phone calls or messages. I did not see the complaint from the customer until 07/25/2017. At Miami Heating & Cooling we pride ourselves in keeping our customers satisfied, and in this case, unfortunately we have failed to do so. After speaking with the technician and reviewing the diagnostic reports, we do believe the technician could have misdiagnosed the problem with the system, and while this is not something we normally deal with, we would like to do what we can to correct this issue. We would be happy to send back the original $70 check. Again, we appreciate your business and sincerely apologize for any inconvenience this may have caused you.
Thank you for taking the time to communicate to us as to why the service you received on 07/21/did not meet your expectations We do apologize for any inconvenience this may have caused you It is our company philosophy to do what is in the best interest of the customer, not to push salesI was out of the country the entire week of 07/17/until 07/25/ Any email that was sent would have went directly to me and no one else in the office had access to it, my office secretaries did not receive any phone calls or messages I did not see the complaint from the customer until 07/25/At Miami Heating & Cooling we pride ourselves in keeping our customers satisfied, and in this case, unfortunately we have failed to do so After speaking with the technician and reviewing the diagnostic reports, we do believe the technician could have misdiagnosed the problem with the system, and while this is not something we normally deal with, we would like to do what we can to correct this issue We would be happy to send back the original $check Again, we appreciate your business and sincerely apologize for any inconvenience this may have caused you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for taking the time to communicate to us as to why the service you received on 07/21/2017 did not meet your expectations. We do apologize for any inconvenience this may have caused you. It is our company philosophy to do what is in the best interest of the customer, not to...
push sales. I was out of the country the entire week of 07/17/2017 until 07/25/2017. Any email that was sent would have went directly to me and no one else in the office had access to it, my office secretaries did not receive any phone calls or messages. I did not see the complaint from the customer until 07/25/2017. At Miami Heating & Cooling we pride ourselves in keeping our customers satisfied, and in this case, unfortunately we have failed to do so. After speaking with the technician and reviewing the diagnostic reports, we do believe the technician could have misdiagnosed the problem with the system, and while this is not something we normally deal with, we would like to do what we can to correct this issue. We would be happy to send back the original $70 check. Again, we appreciate your business and sincerely apologize for any inconvenience this may have caused you.