The customer signed her son up on 8/10/for boys gymnasticsOn 8/11/I (manager) received a message from one of my coaches that she no longer wanted her son to participate in classWhen I spoke to the customer on the phone 8/12/I let her know that cancellations are not something we typically do this is why we have the child try the class first, see if the child enjoyed the class and go over the contract completely before signingI let her know that since she had just signed up that we would use her initial payment to void the entire contract and no further payments would be requiredShe then stated that in the state of California she has days to cancel a contract and get a refundThis was something I needed to confirm as this has never been the case in the pastAfter looking further into California State Law the customer is being issued a refund check with a letter of cancellation that is to be signed by both parties
The customer signed her son up on 8/10/for boys gymnasticsOn 8/11/I (manager) received a message from one of my coaches that she no longer wanted her son to participate in classWhen I spoke to the customer on the phone 8/12/I let her know that cancellations are not something we
typically do this is why we have the child try the class first, see if the child enjoyed the class and go over the contract completely before signingI let her know that since she had just signed up that we would use her initial payment to void the entire contract and no further payments would be requiredShe then stated that in the state of California she has days to cancel a contract and get a refundThis was something I needed to confirm as this has never been the case in the pastAfter looking further into California State Law the customer is being issued a refund check with a letter of cancellation that is to be signed by both parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634334, and find that this resolution is satisfactory to meAs of today 8/23/I haven't gotten any check yet
Regards,
G*** ***
The customer signed her son up on 8/10/for boys gymnasticsOn 8/11/I (manager) received a message from one of my coaches that she no longer wanted her son to participate in classWhen I spoke to the customer on the phone 8/12/I let her know that cancellations are not something we typically do this is why we have the child try the class first, see if the child enjoyed the class and go over the contract completely before signingI let her know that since she had just signed up that we would use her initial payment to void the entire contract and no further payments would be requiredShe then stated that in the state of California she has days to cancel a contract and get a refundThis was something I needed to confirm as this has never been the case in the pastAfter looking further into California State Law the customer is being issued a refund check with a letter of cancellation that is to be signed by both parties
The customer signed her son up on 8/10/for boys gymnasticsOn 8/11/I (manager) received a message from one of my coaches that she no longer wanted her son to participate in classWhen I spoke to the customer on the phone 8/12/I let her know that cancellations are not something we
typically do this is why we have the child try the class first, see if the child enjoyed the class and go over the contract completely before signingI let her know that since she had just signed up that we would use her initial payment to void the entire contract and no further payments would be requiredShe then stated that in the state of California she has days to cancel a contract and get a refundThis was something I needed to confirm as this has never been the case in the pastAfter looking further into California State Law the customer is being issued a refund check with a letter of cancellation that is to be signed by both parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11634334, and find that this resolution is satisfactory to meAs of today 8/23/I haven't gotten any check yet
Regards,
G*** ***