The person first states that I sent them a blown engine on purpose which makes no senseWe are talking about sending a engine via freight from the east coast to west coast at the cost of doing so, why would I do that? The sale was via [redacted] which gives a day money back warranty, but we give a standard day warranty and also follow the [redacted] rulesThe item was purchased on September 21, 2016, which means they received it approximately days after and the warranty was days from that day Which in turn by December or early January we should have been contacted regarding any such problemsThe customer contacted us only after trying to reverse the charges, which was denied by his credit card company and [redacted] because of the time that has lapsedThen early July we were contacted and he has been trying to twist things in his favor although the warranty has far from passedIt's not a matter of a few weeks, it's months after the fact and he doesn't care what is saidI also mentioned there is more then heat tab which he has never sent the photos of (in my attempt to see if this engine over heated)The [redacted] Auction listing no longer comes up because it's an old transaction [redacted] I have a picture of the cluster showing a no check engine light and a proper temperatureI also would like to say in my defense, I was never unhappy with the sales price or terms of the transaction I have responded to the individual about the complaint at every turn and have only responded to his threats and ideas about it I have been an Revdex.com accredited business for some time now and this is my first time handling a complaintI can understand a person complaining about being financially challenged but that doesn't grant anyone terms of their ownHe saw pictures of the vehicle when purchasing the engine, which showed the cluster mileage and no warning lightsIf this person wanted months or a year of coverage why didn't he mention and attempt to buy a extended warranty to cover that time frame (no mention of needing an extended warranty, if so I am sure he would have included proof of it)I also have included a copy of the original invoice and a picture of the cluster from that vehicle for your aid in the matterI would also like to mention, he claimed bait and switch which isn't possible since the vehicle information is on the invoiceWe are not trying to be difficult but who can prove how and when installation was performed and where the damage came from
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
The person first states that I sent them a blown engine on purpose which makes no senseWe are talking about sending a engine via freight from the east coast to west coast at the cost of doing so, why would I do that? The sale was via [redacted] which gives a day money back warranty, but we give a standard day warranty and also follow the [redacted] rulesThe item was purchased on September 21, 2016, which means they received it approximately days after and the warranty was days from that day Which in turn by December or early January we should have been contacted regarding any such problemsThe customer contacted us only after trying to reverse the charges, which was denied by his credit card company and [redacted] because of the time that has lapsedThen early July we were contacted and he has been trying to twist things in his favor although the warranty has far from passedIt's not a matter of a few weeks, it's months after the fact and he doesn't care what is saidI also mentioned there is more then heat tab which he has never sent the photos of (in my attempt to see if this engine over heated)The [redacted] Auction listing no longer comes up because it's an old transaction [redacted] I have a picture of the cluster showing a no check engine light and a proper temperatureI also would like to say in my defense, I was never unhappy with the sales price or terms of the transaction I have responded to the individual about the complaint at every turn and have only responded to his threats and ideas about it I have been an Revdex.com accredited business for some time now and this is my first time handling a complaintI can understand a person complaining about being financially challenged but that doesn't grant anyone terms of their ownHe saw pictures of the vehicle when purchasing the engine, which showed the cluster mileage and no warning lightsIf this person wanted months or a year of coverage why didn't he mention and attempt to buy a extended warranty to cover that time frame (no mention of needing an extended warranty, if so I am sure he would have included proof of it)I also have included a copy of the original invoice and a picture of the cluster from that vehicle for your aid in the matterI would also like to mention, he claimed bait and switch which isn't possible since the vehicle information is on the invoiceWe are not trying to be difficult but who can prove how and when installation was performed and where the damage came from
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]