KTB Enterprises

Review: Recently, I was in the process of relocating from Baltimore to Sacramento. I applied for a rental property through the company. I was approved and I sent them the first month's rent and a security deposit to hold the property. This totaled $3,995.00. Prior to signing a lease, however, my situation changed I was unable to relocate to Sacramento. This was communicated in writing within 3 days of the payments. I have repeatedly requested that they refund the money as no lease was signed, and I never took possession of the property. Additionally, no damages were done so the security deposit should be refunded as well. They have only told me that they will get back to me with more information which they have not.Desired Settlement: I would like a complete refund of the first month's rent and security deposit totalling $3,995.00.

Business

Response:

Case number [redacted] Good day [redacted], We received and approved an application from a Mr. and Mrs. [redacted] for the property at [redacted]. Upon approval they were sent a packet of information to be signed and returned within 48 hours to hold the property along with the needed funds of $3,395.00. We received funds totaling $3,395.00 but none of the paper work. Repeated calls were made to the applicants/tenants but none of them were returned. This all occurred the last part of November from the 20th to the 30th. Due to the lack of response from the applicant/tenant we put the home back on the market per the owner’s instructions and refunded the moneys back to the applicant/tenant minus a small amount for the owner’s loss of marketing time and rental revenue. Per California law we require a written notice of termination due to the fact they gave us funds for the property. We did not receive any notification form the applicant/tenant that they did not want the property. Upon finding a new tenant we refunded the appropriate fund to the applicant/tenant. We would like your consideration in removing the complaint against due to KTB Property Management refunding the funds to the applicant/tenant who made no attempt to contact us for termination of the intention to rent a property they provided funds for. Best regards.