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Ktl Reviews (8)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12610831, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In their response they said that the 3,miles was explained to meTrue After I called to complain of their practiceI argue this should be explained when they install the sticker or when my oil was changed they could have said that the vehicle has synthetic oil which under driving conditions is good for 10,milesThey can spin it however they wish, they practice this procedure knowing a large number of uninformed people will have their oil changed unnecessarily at the rate of 3times what the manufacturers of these vehicles recommendTherefore making times the money! They will never agree to the pre notification I suggest as it would greatly effect their bottom line I will not have my car serviced there again and I will inform everyone possible via social media of their in unethical practicesThank you for the response [redacted] ***

I do not understand what the claim entails. Is the customer claiming that we never put oil into the vehicle? When did this happen? Which location. What invoice numbers. Has the customer contacted the location to file a claim? There is a process to file a claim and... it involves an investigation where we examine all the evidence put forth. The customer should start with the location where the service occurred.

Customers that choose to extend their drain intervals are advised to use the best oil they can afford. This customer's owners manual states that under "driving conditions", you can extend your drain intervals, but you still have to check your tires at each fuel fill up and check you
fluid levels periodically. However, over 90% of drivers do not fall into this category. The majority of drivers fall under the "severe driving conditions", which necessitate more frequent drain intervals. See enclosed file which is a reproduction of our warranty statement and advises about drain intervals. That being said, it is ultimately up to the customer as to how far they want to go regarding drain intervals. Our employees are trained to respect customers that choose to extend their drain intervals and the customer simply needs to state to our employee that they would like to have a different mileage interval put on their window sticker. The default on our POS is 3k miles, and if the customer does not inform our employee that they want something different, that is what is printed. When a driver changes their oil, no matter what oil they choose, and slams the hood not expecting to open it again for 10k miles, disastrous results are going to happen. We have a free Top Off Policy which we tried to explain to this customer. Most of our customers take advantage of our policy as synthetic oil is very expensive

What the customer purchased and received was a coolant exchange, where we only remove and replace the coolant. In this case, the coolant was so dirty and full of particles, it needed to be done twice. What the vehicle really needs is a coolant flush, which costs over $

[redacted] came in for an oil change and asked us if we could perform a radiator fluid exchange.  We told him that we could not perform the service as his radiator was leaking from a fitting and our machine would not work.  He claims we damaged it, but when you view the video, it is...

obvious we did not damage it.  We even let [redacted] view the video to prove we did not damage the vehicle.  The vehicle has 190k miles on it.  It is most likely a stress fracture that occurred prior to us servicing the vehicle.  [redacted] admitted to our District Manager that he "smelled coolant" prior to our oil change.  The enclosed invoice proves that we never charged him for a coolant service as his radiator was leaking.  All we did was add to it twice at his request.

I do not understand what the claim entails.  Is the customer claiming that we never put oil into the vehicle?  When did this happen?  Which location.  What invoice numbers.  Has the customer contacted the location to file a claim?  There is a process to file a claim and...

it involves an investigation where we examine all the evidence put forth.  The customer should start with the location where the service occurred.

If what the customer asserts was true, that we are "tricking" our customers into coming in before they are supposed to, how do you explain that the average oil change drain interval has been increasing over the past few years?  It is currently well over 5k miles between drain intervals.  If we were practicing what the customer alleges, then it would never be so high and be ever increasing. The customer does not deny that our Synthetic policy is clearly stated, both in writing, and on our websites.  If they would have simply asked for a different sticker, we would have given them one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12610831, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 In their response they said that the 3,000 miles was explained to me. True.  After I called to complain of their practice. I argue this should be explained when they install the sticker or when my oil was changed they could have said that the vehicle has synthetic oil which under normal driving conditions is good for 10,000 miles. They can spin it however they wish, they practice this procedure knowing a large number of uninformed people will have their oil changed unnecessarily at the rate of 3times what the manufacturers of these vehicles recommend. Therefore making 3 times the money! They will never agree to the pre notification I suggest as it would greatly effect their bottom line.  I will not have my car serviced there again and I will inform everyone possible via social media of their in unethical practices. Thank you for the response. [redacted]

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Address: 706 Mill Rd, Pittsburg, Kansas, United States, 66762-7302

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www.hamcity.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Ktl, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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