Initial Business Response / [redacted] (1000, 20, 2015/03/26) */ To Whom It May Concern: With regards to your letter of complaint filed by the above referenced, [redacted] Please accept our many apologies for the trouble caused to you by this errorWe are fully aware of the situation and have taken action several times to resolve this matter with Mrs [redacted] When Mrs***'s consigned her items to be auctioned she signed a consignment agreement fully stating the terms and fees for the consignmentShe was fully aware that if an item didn't sell that she had business days to pick up the unsold item(s) or we disposed or donated the item(s)Mr [redacted] is a very well respected and very well liked business owner in this community with very high standards for customer satisfactionMr [redacted] offered Mrs [redacted] one of the paintings back that he had personally went and bought back from the person that had purchased it at the auction, and she refused stating that sh wanted the other one backAnd we had called and left several voicemails prior to donating (disposing) of the unwanted items that didn't sellAnd as far as the values of any auction item, unless we have a signed contract of reserve pricing, every consignee is made full aware that the items can and [redacted] go for fair market valueAnd Mrs [redacted] did not want a reserve on any of her items and nor do we have a contract of reserve pricing on file for Mrs [redacted] for her items that were to be auctioned on 5/22/Mr [redacted] offered her $60.00, which is more than she had made consigningWe cannot store items for long periods because we do very high volumes of merchandise as well as music showsAgain we apologize for the troubles this has caused and we have tried repeatedly to resolves this matter with Mrs [redacted] Sincerely, [redacted] , Business Owner [redacted] Initial Consumer Rebuttal / [redacted] (3000, 26, 2015/04/07) */ Case # XXXXXX Dear Ms [redacted] , In response to your letter, 3-27-I never signed any type of agreement with Mr [redacted] (which wasn't smart on my part); nor did I make a list of what was to be auctionedOthers told me it would be between @- $ He never called me except to return my calls, which were several and he always said he would get back to me as he was still trying to find the paintings and he was trying to get ready for another auction He did offer a painting to me one time but it wasn't mineI even took a book on [redacted] 's painting to show him a picture of itAs the cover was the same as my painting I chose Mr [redacted] because of my circumstances realizing I would make less money but did feel I would get a returnI recieved total and no record of the sale of either paintings or uniforms I was never told anything about a day return policy and one reason I chose him was because I didn't have means to pick up any left over merchandise and he came to my home to pick up my deceased husbands tools and things that I didn't know how to handle I [redacted] appreciate any help you can give me Sincerely [redacted] Final Business Response / [redacted] (4000, 37, 2017/06/13) */ Revdex.com Comment: 6/13/ I am sticking with my original statementBasically I am through with this
Initial Business Response / [redacted] (1000, 20, 2015/03/26) */ To Whom It May Concern: With regards to your letter of complaint filed by the above referenced, [redacted] Please accept our many apologies for the trouble caused to you by this errorWe are fully aware of the situation and have taken action several times to resolve this matter with Mrs [redacted] When Mrs***'s consigned her items to be auctioned she signed a consignment agreement fully stating the terms and fees for the consignmentShe was fully aware that if an item didn't sell that she had business days to pick up the unsold item(s) or we disposed or donated the item(s)Mr [redacted] is a very well respected and very well liked business owner in this community with very high standards for customer satisfactionMr [redacted] offered Mrs [redacted] one of the paintings back that he had personally went and bought back from the person that had purchased it at the auction, and she refused stating that sh wanted the other one backAnd we had called and left several voicemails prior to donating (disposing) of the unwanted items that didn't sellAnd as far as the values of any auction item, unless we have a signed contract of reserve pricing, every consignee is made full aware that the items can and [redacted] go for fair market valueAnd Mrs [redacted] did not want a reserve on any of her items and nor do we have a contract of reserve pricing on file for Mrs [redacted] for her items that were to be auctioned on 5/22/Mr [redacted] offered her $60.00, which is more than she had made consigningWe cannot store items for long periods because we do very high volumes of merchandise as well as music showsAgain we apologize for the troubles this has caused and we have tried repeatedly to resolves this matter with Mrs [redacted] Sincerely, [redacted] , Business Owner [redacted] Initial Consumer Rebuttal / [redacted] (3000, 26, 2015/04/07) */ Case # XXXXXX Dear Ms [redacted] , In response to your letter, 3-27-I never signed any type of agreement with Mr [redacted] (which wasn't smart on my part); nor did I make a list of what was to be auctionedOthers told me it would be between @- $ He never called me except to return my calls, which were several and he always said he would get back to me as he was still trying to find the paintings and he was trying to get ready for another auction He did offer a painting to me one time but it wasn't mineI even took a book on [redacted] 's painting to show him a picture of itAs the cover was the same as my painting I chose Mr [redacted] because of my circumstances realizing I would make less money but did feel I would get a returnI recieved total and no record of the sale of either paintings or uniforms I was never told anything about a day return policy and one reason I chose him was because I didn't have means to pick up any left over merchandise and he came to my home to pick up my deceased husbands tools and things that I didn't know how to handle I [redacted] appreciate any help you can give me Sincerely [redacted] Final Business Response / [redacted] (4000, 37, 2017/06/13) */ Revdex.com Comment: 6/13/ I am sticking with my original statementBasically I am through with this