Dave Gill Chevrolet performed collision repairs on Mr
***’s vehicle following an accident. The vehicle was hit in the rear and pushed
into a curb, causing rear wheel and suspension damage. The total insurance claim was approximately
$and we repaired the vehicle according
to the Insurance Company’s approved
estimate and guidelines. The vehicle was
towed to our shop on 9/and was picked up by Mr*** upon the completion
of repairs on 10/29.
Mr*** did need to return to our shop for adjustments
following repairs. The first time he
returned, we recommended new brakes, an item not related to the vehicle
repairs. The second time we replaced a
faulty hub and bearing, items related to the original repair. This correction was done the same day, while
he waited, and at no additional cost to Mr***. The third time Mr*** returned, we
replaced a loose bolt on his door handleWe also performed this repair while
he waited and at no cost to him.
We understand and apologize for the frustrations and
inconvenience that return visits to our shop cause. We made every attempt to alleviate and
correct Mr***’s concerns and to expedite resolution of those concerns. During his last visit, Mr*** indicated
that at that time, there were no other concerns that needed to be
addressed. We also reminded him of the
Lifetime Warranty we offer on the repairs we performed (as long as he owns the
vehicle). If Mr*** has any
remaining concerns related to the repairs we performed, we encourage him to
contact our Collision Center representatives so we can address them
immediately
As we know you are aware, based on additional information regarding your vehicle obtained in the time since our last response to this complaint, Dave Gill Chevrolet has been able to work with General Motors to arrange for a trade repurchase of your vehicle. As you also know, this process is well underway and you can communicate directly with Matt R*** at any time regarding its progress
I am submitting this complaint about the Dave Gill Chevrolet automotive service shopAt this dealership the service techs destroyed a car that was operating properly before entering the shop for a sunroof leak After the repair, the vehicle has been rendered unsafe These are the things
that are now inoperative on my vehicle after entering their shop The air bags repair light is on( MrMatt N*** Service Consultant, claims the air bags are now unsafe and will not discharge if I were in a collision This light was not on when my vehicle enter their shop The steering wheel has been tampered with You can observe that(MrMatt N***, Service Consultant, claims the tech who repaired the sun roof had to engage in some way with the steering wheel Now he claims they did not touch the steering wheel.) The speaker that brings in the hands-free calls no longer functions (MrMatt N***, Service Consultant, does not have a valid explanation for the lack of operation of the speaker.) It worked perfectly before entering their shop The OnStar system no longer works(MrMatt N***, Service Consultant, does not have a valid explanation for that.) The system worked perfectly until my vehicle entered their shop.I have also attempted to Call the Shop Manager During conversation, he simply hung the phone up on me I was speaking to him about my complaint in a civil and business like manner There were no profanity in my conversation and complaint He was rude and hung on me I attempted to call MrGlenn H*** again and he refused to take my call I have no other recourse but to file this complaint when the vendor refuses to talk to you or make your complaint right
Thank you (Revdex.com) for letting me write to you about all of the problems that occurredUnfortunatly, I was not surprised about the reaction or lies that were told by the dealershipI would like to respond to some of their responcesThey knew where they put the car and the position it was put inWhen my husband came in they didn’t give him the time of dayHanded him the paperwork and said “you can pay at the cashier desk where you can pick up your keys.” They knew where and how my car was parked and should have said “let me go out with you and help you put it on the flatbed.” But since I wasn’t getting my car repaired, No help was offeredPoor customer serviceAs far as number “2” on the list saying “I do not wish to pay to replace the part” according to my regular service advisory, who was Chad, is totally incorrectWhen I first heard the sound yrsago Chad told to fix it with a little bit of tapeOver the years when I would get an oil change or other repairs, I would let him know about rattling sounds under the carI was either told, “we took it for a drive, but we didn’t hear anything.” Or they just don’t knowBut if I keep hearing it, bring it back in.” Not once did they say the piece under the car, they kept taping over and over again, year after year needed replaced.” If I wanted it taped we could have done that ourselves, but I truly did not know what was going on under the carIf I took my car in times in year of repairs, paid up from the full payment and never complained, they why on earth would I not have that fixed tooIt did not make any sence what so everThat’s really reachingAnd as for Chad, he knew if I needed any repairs made I would ask to have it fixed Who in their write mind would ask to have something taped over and over again only to keep hearing noisesShame on you, I had more faith in Chad then thatAs for number 3, I wrote a letter to Dave Gill himself, not the service managerWhen he, the service manager called, he did ask me to bring my car back in, at the time I was having my engine replaced and asked that he come to where my car was being worked on He simply refusedIt was okay for me to always go in, but it was out their way to see what I was going threwI’ve had more than one mechanic look at the work that the dealership did and couldn’t believe itThey were told after the repairs had been done on the left turn signal about the constant signalingBut with every situation its always the same, you go in, get it fixed, then your supposed to keep going back and forth until it gets fixed correctly, which should be the 1st visit not repeated visitsI do realize how old my vehicle is and only had 79,miles on itMy engine light for my engine was not coming on for months or years as statedMy tires were not a reason for money that was put in my carAs far as the dealership is concerned, they are write about one thingI do not trust them, I was never frustrated about any repairsI needed my car, I was frustrated about how things were not done correctlyThat’s two different things.In closing I would like to add that I did reach out to Dave Gill himself before I even thought about writing a letter to the Revdex.comI was hoping he/himself would reach out to, but did notI’m not one to ask for money back and I wasn’t going to until the mechanic showed me himself the poor job performanceI thought by writing a letter in good faith, for as long as I went to Dave Gill, would show I did careNow I know I should have went to *** * ** *** ***.Thank you MrS*** for all your time and effort.*** ** ***
Mr C*** is not telling the truth I have documents that prove that I had been in for the same problems several times because the tire monitor stated that I was losing air in the Right Front Tire Each time they checked the tire and found no problem because the tire was not losing airThey never checked the tire monitor that’s why I thought that I was losing air.The monitor had been defective and it was never checkedI didn’t find out until it stated that I had a flatI called Dave Gill and they told me to have it towed inI don’t know anything about the mechanic of a carI relied on them.The Tow Truck driver just looked at the tire and told me that I had no flat, it was the tire monitor that was defective.After I was told this information, I returned to the Dealer and demanded a refund and my rim returnedThat’s when MrC*** told me the meter misread because of the donut that they had put on my carI asked him if I got the rim, would the monitor read correctly and he stated yesI then told him to go ahead and get the new rim.After I received my car back, I immediately took a picture of the tire monitor and it had showed too much pressure, I asked to see the old rim and took a picture of the dent, which was hardly recognizable.I decided that I didn’t want to deal with Dave Gill because they sold me a rim that I didn’t need plus I had to go to another Chevrolet Dealership because of my mistrust of Dave Gill.The Dealer ( *** Chevrolet) stated that who ever service my tire put too much air in it and I could have had a blowout and would have been killedAt that time, I wanted to never go back to Dave Gill and wanted no conversation with him or his company.He called me at home and told me that he had gotten a complaint from the Revdex.com that I wasn’t satisfiedI repeated what I had been saying all along and told him about all the stress that he had put me through and I didn’t want to talk to him again because he took advantage of me.Yes, I hung up the phone because I felt my blood pressure risingThe small dent on my rim was caused by me driving too close to the curb per Penny S***, their advisor and not a pot hole, as I was toldThey never checked the tire pressure when I brought it in and they would have discovered that it was the monitor reading and not the rim.( they didn’t show me the bent rim when I brought it in) They told me that I would have the rim replaced the next day( I had a DrAppointment in Hillard in days)The car wasn’t ready the next day and they told me to go the back way to get to the Drsince I couldn’t drive over mph They didn’t show me the rim dent before they decided it had caused my slow leak They didn’t check the tire pressure when they put the new rim on and I could have had an accident and probably killed I have documents and pictures of the small dent on the rim before it was replaced and the reading of the monitor I have documents from *** Chevrolet, stating that the tire was over inflated and the tire monitor needed calibration If they had checked the monitor, the numerous time that I was complaining about a slow leak, there would not have been all of these problems.The dent on the right tire was bent because I turned to close to the curbIt was pulling to the right and another time to the leftOn one occasion, I paid for an alignment because I thought the tire was losing air because of the dent. Each time I complained about the monitor showing losing air, they should have checked it because GM has had several complaints about the tire monitor.I feel that I have been taken advantage of because of my lack of knowledge and relied on them as a professional
We remain committed to the common objective, which is to have all hard inquiries removed I sincerely wish we controlled the timeline, but we don't We have pursued rectification through two simultaneous channels with the intent to resolve this matter as quickly as possible First, we submitted formal requests directly to Equifax and TransUnion to have the inquiries removed Equifax, for one, has responded that the lender must remove the inquiry because they (not we) submitted it directly That was formalized between the dealership and Equifax only after we went through their arbitration process for business customers (of which we are one) and then challenged the result in subsequent phone conversations TransUnion still has not notified us of a decision regarding our appeal to them Because of Equifax's decision, we believe our second course of action -- appeal through the lenders themselves -- is more likely to produce the results we all want to see As mentioned in our previous response, those efforts began even before Mr***' initial complaint to Revdex.com, and they are ongoing today, in earnest On Friday, the dealership made its most recent attempts to get answers, through its contacts at Wright Patterson, Ally, and GMFinancial The latter stated for the first time that they will require Mr***' participation in the process, but we have insisted that if such a step is necessary they will have to provide us with a specific point of contact We don't want to inconvenience Mr*** by placing him in a bureaucratic process that requires him to explain his situation multiple times Once the bank sets that up for us -- hopefully early next week -- we will request Mr***' assistance in what we hope is a structured and efficient process We understand and share Mr***' desire to see this matter closed quickly We make certain that the lenders feel our urgency as well
As we have said to you a number of times since this happened, we are very sorry that you’ve had these issues with your new Volt We never expect these things to happen and we know this situation has caused you (and your parents) great inconvenience and trouble We could not agree more
that we did not handle your initial calls to us that Friday morning in an efficient manner We never suggested otherwise Again, we apologize that we added to your stress level that Friday morning. We have great respect for the Volt and for those of our clients who drive them, in this case you. There is no dealership in Columbus better prepared and equipped to handle these issues with your car We are a certified Volt repair and maintenance facility. We have a highly regarded staffed of trained and certified technicians. We have a strong relationship with Chevrolet based on years of mutual trust. As we have shared with you since this happened, we will do everything we can to diagnose and repair any issues you may have now or going forward with your new Volt. To date, we have done just that We have performed all tests and checks as prescribed by GM Technical Assistance Center (TAC), a potent resource providing dealerships with direct access to GM engineering expertise Since the time your vehicle was first in our shop and this Revdex.com case was filed, we were contacted by GM TAC (on 2/21/17) with directive to replace the transmission in your vehicle. It appears that our original discussions with TAC and paperwork we submitted about our initial findings prompted TAC engineers to review your case. TAC decided that, based on the error codes that were recorded by your vehicle during the original incident, the transmission in your vehicle should be replaced with a new one. That repair is currently in process and our Service Lane Manager is updating you regularly on its progress. Despite the current course of action we are taking as prescribed by GM TAC, can we guarantee this won’t happen again? Certainly not. However, in the worst case, you as a consumer have recourse that protects you if you experience a recurring problem that cannot be remedied by us or the manufacturer after three visits. There is a process specifically designed for that instance, and should it come to that we will help with that, too. We don’t share your view that whether we take the exceptional step of somehow exchanging the vehicle at this point is the only standard for judging our willingness to work with you and our sincerity in doing so. We are so sorry that you continue to feel this way. Our commitment to you as our client is to partner with you on matters relevant to your new vehicle so that it runs as it should, and our dialogue with you has been consistent with that. And we would add that this commitment has been neither strengthened nor diminished no matter how many online review sites on which you choose to express your feelings. We’re with you because you came to us first
The case was closed because Dave Gill (Lorie Gill) Chevy said they would request removal of HARD credit inquires on my credit report. They have not done so. I have also received notification today that additional inquires to *** *** were made. This now appears on my *** report. ** *** *** *** *** *** remains on my *** history and I would like to reopen the case and have the inquires remove. Please assist me. Thank you *** ***
On 8/12/2016, Mr*** attempted to pay for services at our Dealership with a debit card that did not have sufficient fundsOur Cashier swiped the card but all indications from our credit card machine showed that the transaction did not complete and the card was not charged. Several
days later, we were told by the ***s that their bank showed that our Dealership had charged them $91.50. However, our transaction summaries from the credit card company showed no such charge at that time. We continued to investigate the situation, but unfortunately information provided by the bank did not match our merchant statements. On 8/30/16, we were able to finally receive confirmation that our Dealership had received the transaction monies that previously showed as a declined transaction on all of our merchant summaries ($91.50). Therefore, we were able to credit the ***s the disputed amount. We apologize that the process took longer than desired and are happy that the matter could finally be resolved
Yes my daughter drove the car and she brought it in. Glenn did NOT notify me that GM repossessed my vehicle. If he was a true gentlemen he would have picked up the phone and called me. Yes my car was there for a long time because we could not afford to pay the $2000 plus dollars. I even reached out to the Veterans Commission to help me pay for the bill, but they refused. Glenn didn't offer to work with us, except the one time he called. He had my car, it was his responsibility to pick up the phone and tell me the car was taken. Instead, he ignored the fact that I am 86 years old.
Thank you to the Revdex.com for the opportunity to respond to the case filed by [redacted]Case ID [redacted]). We are sorry that the claimant was frustrated and feels we are dishonest. We regret that he will not be returning to our Dealership. However, we respect that...
decision. We also stand behind the work that we originally did, which we confirmed when we brought him back to the Dealership to examine his new concern two weeks after his cylinder repair. We disassembled the area of concern and do not feel that we damaged or otherwise caused the problem with his wiper switch during the unrelated repair we performed. In an effort to alleviate his concerns, we offered a discounted repair, which he declined. To reiterate, we are sorry for his frustrations, but we are not willing to refund him money that he did not pay to us.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Again, I was not unhappy with their customer service, the fact that used parts and a junkyard door were used is what was upsetting, I wanted my vehicle to be returned to me as it was before the accident, which was relatively new and now it's not. The car squeaks where it didn't before and I am extremely upset about that, I am tired of pointing out problems to a shop full of professionals where maybe if they felt it was not fully repairable should have went for a total instead of t taking $7,800 when my car is only worth $10,000-$11,000, obviously the insurance approved or denied repairs, if my car was unable to be repair it should have been totaled, maybe my complaint should have been with [redacted] which appears to be a terrible insurer. But then again which of them are good?
I am rejecting this response because: this company is dishonest. They told GM something different than they told me, and they only responded to me and started to try to fix stuff because I started leaving bad reviews online, then all of the sudden "GM called and wants to investigate one of those error codes further", even though they had my car for 6 days supposedly working with GM on it.So now they told me the repair which sounds pretty major (for a brand new car), is supposed to take 3 days, so I have gotten a new call every day past the 3 days with some new excuse why they couldn't give my new car back repaired. Yesterday's call is that the weather is supposed to be cold so we want to drive it then to make sure it works (even though it was supposed to be in the mid 50's). Then I get a call today that says now it has a cracked windshield.. So I feel they have just been dishonest these last 6 days and didn't want to tell me, and probably would have tried to just fix this windshield without telling me if they could have gotten away with it. They have owned this car more than I have and my trials to the subscription free services are emailing me saying they are expiring now that I have had a chance to try them out... how humorous... I have had this car less than this dealership. Please read over my attached bullet points for all they 'have done for me'.
Regards,
[redacted]
Please note the attached image. This cable directly above the lock cylinder was adjusted or otherwise disconnected during the warrantied repair work. The cable was connected loosely causing a short and malfunction. This area was exposed during working on the cylinder, as Mr. [redacted] stated that it had taken his tech all day to work on a 1.5 hour job and when I picked up up it wasn't ready because all of the trim meet needed put back onto the vehicle. I do not accept the logic behind their response.
Complaint: 12302054
I am rejecting this response because:
Regards,
Nicholas Unger
Thank you to the Revdex.com for the opportunity to respond to the case filed by Lisa C[redacted] (Case ID [redacted]). The claimant first accuses us of not assisting her husband when he was towing her vehicle out of our Dealership. We are not aware that he ever asked for...
assistance. It is not standard procedure for us to assist tow truck drivers in performing their duties. However, if informed about vehicle location or maneuverability concerns, we are willing to assist. To our knowledge, the claimant’s husband never made anyone aware that he needed assistance with towing. We feel that it is not fair to accuse us of not assisting when assistance was never requested. The claimant complains of a plastic piece under her car that was repeatedly taped to secure it in place. The claimant was aware that was how we were repairing that plastic piece for years. It was reviewed with her by her regular Service Advisor each time she complained of the rattle. We used tape to secure the piece because the claimant did not wish to pay to replace the part. The claimant complains of two repairs that she claims were not performed correctly – a concern with her dash and a concern with her turn signal. In the case of the dash, since the repair was completed, we have not been given the opportunity to examine where and how the problems apparently exist. As the claimant was told several months ago when she was called by our Service Manager, we are happy to address workmanship concerns because we stand behind our work. However, it is not our policy to refund money without the opportunity to examine and correct the concerns. Regarding the turn signal, we did replace a turn signal switch in June 2016 and a bulb and socket in July 2016. These are two separate repairs that are not related to each other and repaired the claimant’s concerns at the time. If she continues to experience problems with her turn signal, then we need to inspect the vehicle and her current concerns to determine if they are related to the repair we performed. Regarding the claimant’s engine – a check engine light can come on for hundreds of different reasons. Because it came on several times in the months or years leading up to her engine failure does not mean that the engine failure could have been predicted or foreseen. The money that the claimant spent in 2016 was related to a number of different concerns with her steering, brakes, tires, and suspension. Spending money to perform repairs on these items unfortunately does not guarantee that no problems will occur with the engine, especially on a vehicle that is 13 years old. We regret that the claimant no longer trusts our Dealership or the repairs we performed on her vehicle. We also regret that she is frustrated with the number of repairs that were needed on her vehicle. However, we have detailed records of the claimant’s documented concerns over the years and the actions we took along the way to address them. We stand behind the repairs we performed and how we communicated our corrective actions to her. Our position regarding her complaints remains the same as when she wrote her letter several months ago, after which we did follow up with her to attempt to address her concerns: we are happy to reexamine her remaining concerns with the repairs we did perform on her dash and her turn signal, but we cannot refund money to her without being able to diagnose that those concerns exist and that they are related to a repair that she paid for.
We have spoken to the [redacted] family, today Saturday, March 10, and have agreed to work through the issue with the DVD player. We agreed to have a service appointment set for them at their earliest convenience so we can diagnose what is causing the DVD player to not work. We will then determine the...
The claimant brought her vehicle to our Dealership on Friday 5/8/15 so we could review with her the damage she claims we caused. We never worked on this vehicle; we simply parked it for her as a courtesy while she drove her other vehicle home. We do NOT believe that the damage to handle was...
caused by our driver, as he had no reason to adjust that handle when he was simply driving the vehicle for a short distance to park it. Furthermore, the seat cushion has been compressed through years of use and likely caused the handle to fall off prior to being parked at our facility.
However, in the spirit of compromise and because we wish to settle this matter and move forward, we will reimburse the claimant for the amount needed to repair the seat handle on her vehicle. In her claim, she states that she wishes to receive $1000 to repair her vehicle. This is an excessive amount. Two parts are needed to repair the seat - a handle and a cover cap. Our cost on these two parts is $76.07. A half-hour of technician time is needed to install them. Therefore, we will give the claimant a check for $121.18 to cover repair of her seat handle. She may use that money to repair her vehicle in any manner she wishes at any other repair facility she wishes.
In exchange for this settlement, this matter must be considered closed by all parties involved. Dave Gill Chevrolet will not be held accountable for additional problems that occur with any of the claimant’s vehicles.
Mr. [redacted],I hope your visit to the dealership since this complaint was filed has allayed some of your concerns. We can't reiterate enough how sorry we are about the delay in the processing of your paperwork. As Lisa shared with you, we encountered an unexpected and rare complication with...
the title of your Cadillac, which was not disclosed to us by the previous owner and was not visible to us through the online title checks we perform as part of our due diligence on out-of-state trade-in titles. That said, we take seriously the fact that you are our customer and are counting on us to complete your deal quickly and without incident. We are so sorry that we have not been able to fulfill those expectations in this case, despite our best efforts. As for the Cadillac, we will of course extend the terms of our 30-day warranty to ensure that your concerns about the check engine light are addressed at no cost to you. I believe Lisa shared that with you during your visit, as well. It is my understanding that since we have just received clear title to your Cadillac, we will be able to complete processing in short order. I believe you picked up your plates this morning and that final processing of your trade is now p[redacted]ible as well. Thank you again for your business, Mr. [redacted]. We will continue to approach your deal with an appropriately strong sense of urgency until it's brought to completion. Thank you for your patience.Best regards, David V[redacted] General Manager
Dave Gill Chevrolet performed collision repairs on Mr
***’s vehicle following an accident. The vehicle was hit in the rear and pushed
into a curb, causing rear wheel and suspension damage. The total insurance claim was approximately
$and we repaired the vehicle according
to the Insurance Company’s approved
estimate and guidelines. The vehicle was
towed to our shop on 9/and was picked up by Mr*** upon the completion
of repairs on 10/29.
Mr*** did need to return to our shop for adjustments
following repairs. The first time he
returned, we recommended new brakes, an item not related to the vehicle
repairs. The second time we replaced a
faulty hub and bearing, items related to the original repair. This correction was done the same day, while
he waited, and at no additional cost to Mr***. The third time Mr*** returned, we
replaced a loose bolt on his door handleWe also performed this repair while
he waited and at no cost to him.
We understand and apologize for the frustrations and
inconvenience that return visits to our shop cause. We made every attempt to alleviate and
correct Mr***’s concerns and to expedite resolution of those concerns. During his last visit, Mr*** indicated
that at that time, there were no other concerns that needed to be
addressed. We also reminded him of the
Lifetime Warranty we offer on the repairs we performed (as long as he owns the
vehicle). If Mr*** has any
remaining concerns related to the repairs we performed, we encourage him to
contact our Collision Center representatives so we can address them
immediately
As we know you are aware, based on additional information regarding your vehicle obtained in the time since our last response to this complaint, Dave Gill Chevrolet has been able to work with General Motors to arrange for a trade repurchase of your vehicle. As you also know, this process is well underway and you can communicate directly with Matt R*** at any time regarding its progress
I am submitting this complaint about the Dave Gill Chevrolet automotive service shopAt this dealership the service techs destroyed a car that was operating properly before entering the shop for a sunroof leak After the repair, the vehicle has been rendered unsafe These are the things
that are now inoperative on my vehicle after entering their shop The air bags repair light is on( MrMatt N*** Service Consultant, claims the air bags are now unsafe and will not discharge if I were in a collision This light was not on when my vehicle enter their shop The steering wheel has been tampered with You can observe that(MrMatt N***, Service Consultant, claims the tech who repaired the sun roof had to engage in some way with the steering wheel Now he claims they did not touch the steering wheel.) The speaker that brings in the hands-free calls no longer functions (MrMatt N***, Service Consultant, does not have a valid explanation for the lack of operation of the speaker.) It worked perfectly before entering their shop The OnStar system no longer works(MrMatt N***, Service Consultant, does not have a valid explanation for that.) The system worked perfectly until my vehicle entered their shop.I have also attempted to Call the Shop Manager During conversation, he simply hung the phone up on me I was speaking to him about my complaint in a civil and business like manner There were no profanity in my conversation and complaint He was rude and hung on me I attempted to call MrGlenn H*** again and he refused to take my call I have no other recourse but to file this complaint when the vendor refuses to talk to you or make your complaint right
Thank you (Revdex.com) for letting me write to you about all of the problems that occurredUnfortunatly, I was not surprised about the reaction or lies that were told by the dealershipI would like to respond to some of their responcesThey knew where they put the car and the position it was put inWhen my husband came in they didn’t give him the time of dayHanded him the paperwork and said “you can pay at the cashier desk where you can pick up your keys.” They knew where and how my car was parked and should have said “let me go out with you and help you put it on the flatbed.” But since I wasn’t getting my car repaired, No help was offeredPoor customer serviceAs far as number “2” on the list saying “I do not wish to pay to replace the part” according to my regular service advisory, who was Chad, is totally incorrectWhen I first heard the sound yrsago Chad told to fix it with a little bit of tapeOver the years when I would get an oil change or other repairs, I would let him know about rattling sounds under the carI was either told, “we took it for a drive, but we didn’t hear anything.” Or they just don’t knowBut if I keep hearing it, bring it back in.” Not once did they say the piece under the car, they kept taping over and over again, year after year needed replaced.” If I wanted it taped we could have done that ourselves, but I truly did not know what was going on under the carIf I took my car in times in year of repairs, paid up from the full payment and never complained, they why on earth would I not have that fixed tooIt did not make any sence what so everThat’s really reachingAnd as for Chad, he knew if I needed any repairs made I would ask to have it fixed Who in their write mind would ask to have something taped over and over again only to keep hearing noisesShame on you, I had more faith in Chad then thatAs for number 3, I wrote a letter to Dave Gill himself, not the service managerWhen he, the service manager called, he did ask me to bring my car back in, at the time I was having my engine replaced and asked that he come to where my car was being worked on He simply refusedIt was okay for me to always go in, but it was out their way to see what I was going threwI’ve had more than one mechanic look at the work that the dealership did and couldn’t believe itThey were told after the repairs had been done on the left turn signal about the constant signalingBut with every situation its always the same, you go in, get it fixed, then your supposed to keep going back and forth until it gets fixed correctly, which should be the 1st visit not repeated visitsI do realize how old my vehicle is and only had 79,miles on itMy engine light for my engine was not coming on for months or years as statedMy tires were not a reason for money that was put in my carAs far as the dealership is concerned, they are write about one thingI do not trust them, I was never frustrated about any repairsI needed my car, I was frustrated about how things were not done correctlyThat’s two different things.In closing I would like to add that I did reach out to Dave Gill himself before I even thought about writing a letter to the Revdex.comI was hoping he/himself would reach out to, but did notI’m not one to ask for money back and I wasn’t going to until the mechanic showed me himself the poor job performanceI thought by writing a letter in good faith, for as long as I went to Dave Gill, would show I did careNow I know I should have went to *** * ** *** ***.Thank you MrS*** for all your time and effort.*** ** ***
Mr C*** is not telling the truth I have documents that prove that I had been in for the same problems several times because the tire monitor stated that I was losing air in the Right Front Tire Each time they checked the tire and found no problem because the tire was not losing airThey never checked the tire monitor that’s why I thought that I was losing air.The monitor had been defective and it was never checkedI didn’t find out until it stated that I had a flatI called Dave Gill and they told me to have it towed inI don’t know anything about the mechanic of a carI relied on them.The Tow Truck driver just looked at the tire and told me that I had no flat, it was the tire monitor that was defective.After I was told this information, I returned to the Dealer and demanded a refund and my rim returnedThat’s when MrC*** told me the meter misread because of the donut that they had put on my carI asked him if I got the rim, would the monitor read correctly and he stated yesI then told him to go ahead and get the new rim.After I received my car back, I immediately took a picture of the tire monitor and it had showed too much pressure, I asked to see the old rim and took a picture of the dent, which was hardly recognizable.I decided that I didn’t want to deal with Dave Gill because they sold me a rim that I didn’t need plus I had to go to another Chevrolet Dealership because of my mistrust of Dave Gill.The Dealer ( *** Chevrolet) stated that who ever service my tire put too much air in it and I could have had a blowout and would have been killedAt that time, I wanted to never go back to Dave Gill and wanted no conversation with him or his company.He called me at home and told me that he had gotten a complaint from the Revdex.com that I wasn’t satisfiedI repeated what I had been saying all along and told him about all the stress that he had put me through and I didn’t want to talk to him again because he took advantage of me.Yes, I hung up the phone because I felt my blood pressure risingThe small dent on my rim was caused by me driving too close to the curb per Penny S***, their advisor and not a pot hole, as I was toldThey never checked the tire pressure when I brought it in and they would have discovered that it was the monitor reading and not the rim.( they didn’t show me the bent rim when I brought it in) They told me that I would have the rim replaced the next day( I had a DrAppointment in Hillard in days)The car wasn’t ready the next day and they told me to go the back way to get to the Drsince I couldn’t drive over mph They didn’t show me the rim dent before they decided it had caused my slow leak They didn’t check the tire pressure when they put the new rim on and I could have had an accident and probably killed I have documents and pictures of the small dent on the rim before it was replaced and the reading of the monitor I have documents from *** Chevrolet, stating that the tire was over inflated and the tire monitor needed calibration If they had checked the monitor, the numerous time that I was complaining about a slow leak, there would not have been all of these problems.The dent on the right tire was bent because I turned to close to the curbIt was pulling to the right and another time to the leftOn one occasion, I paid for an alignment because I thought the tire was losing air because of the dent. Each time I complained about the monitor showing losing air, they should have checked it because GM has had several complaints about the tire monitor.I feel that I have been taken advantage of because of my lack of knowledge and relied on them as a professional
We remain committed to the common objective, which is to have all hard inquiries removed I sincerely wish we controlled the timeline, but we don't We have pursued rectification through two simultaneous channels with the intent to resolve this matter as quickly as possible First, we submitted formal requests directly to Equifax and TransUnion to have the inquiries removed Equifax, for one, has responded that the lender must remove the inquiry because they (not we) submitted it directly That was formalized between the dealership and Equifax only after we went through their arbitration process for business customers (of which we are one) and then challenged the result in subsequent phone conversations TransUnion still has not notified us of a decision regarding our appeal to them Because of Equifax's decision, we believe our second course of action -- appeal through the lenders themselves -- is more likely to produce the results we all want to see As mentioned in our previous response, those efforts began even before Mr***' initial complaint to Revdex.com, and they are ongoing today, in earnest On Friday, the dealership made its most recent attempts to get answers, through its contacts at Wright Patterson, Ally, and GMFinancial The latter stated for the first time that they will require Mr***' participation in the process, but we have insisted that if such a step is necessary they will have to provide us with a specific point of contact We don't want to inconvenience Mr*** by placing him in a bureaucratic process that requires him to explain his situation multiple times Once the bank sets that up for us -- hopefully early next week -- we will request Mr***' assistance in what we hope is a structured and efficient process We understand and share Mr***' desire to see this matter closed quickly We make certain that the lenders feel our urgency as well
As we have said to you a number of times since this happened, we are very sorry that you’ve had these issues with your new Volt We never expect these things to happen and we know this situation has caused you (and your parents) great inconvenience and trouble We could not agree more
that we did not handle your initial calls to us that Friday morning in an efficient manner We never suggested otherwise Again, we apologize that we added to your stress level that Friday morning. We have great respect for the Volt and for those of our clients who drive them, in this case you. There is no dealership in Columbus better prepared and equipped to handle these issues with your car We are a certified Volt repair and maintenance facility. We have a highly regarded staffed of trained and certified technicians. We have a strong relationship with Chevrolet based on years of mutual trust. As we have shared with you since this happened, we will do everything we can to diagnose and repair any issues you may have now or going forward with your new Volt. To date, we have done just that We have performed all tests and checks as prescribed by GM Technical Assistance Center (TAC), a potent resource providing dealerships with direct access to GM engineering expertise Since the time your vehicle was first in our shop and this Revdex.com case was filed, we were contacted by GM TAC (on 2/21/17) with directive to replace the transmission in your vehicle. It appears that our original discussions with TAC and paperwork we submitted about our initial findings prompted TAC engineers to review your case. TAC decided that, based on the error codes that were recorded by your vehicle during the original incident, the transmission in your vehicle should be replaced with a new one. That repair is currently in process and our Service Lane Manager is updating you regularly on its progress. Despite the current course of action we are taking as prescribed by GM TAC, can we guarantee this won’t happen again? Certainly not. However, in the worst case, you as a consumer have recourse that protects you if you experience a recurring problem that cannot be remedied by us or the manufacturer after three visits. There is a process specifically designed for that instance, and should it come to that we will help with that, too. We don’t share your view that whether we take the exceptional step of somehow exchanging the vehicle at this point is the only standard for judging our willingness to work with you and our sincerity in doing so. We are so sorry that you continue to feel this way. Our commitment to you as our client is to partner with you on matters relevant to your new vehicle so that it runs as it should, and our dialogue with you has been consistent with that. And we would add that this commitment has been neither strengthened nor diminished no matter how many online review sites on which you choose to express your feelings. We’re with you because you came to us first
The case was closed because Dave Gill (Lorie Gill) Chevy said they would request removal of HARD credit inquires on my credit report. They have not done so. I have also received notification today that additional inquires to *** *** were made. This now appears on my *** report. ** *** *** *** *** *** remains on my *** history and I would like to reopen the case and have the inquires remove. Please assist me. Thank you *** ***
On 8/12/2016, Mr*** attempted to pay for services at our Dealership with a debit card that did not have sufficient fundsOur Cashier swiped the card but all indications from our credit card machine showed that the transaction did not complete and the card was not charged. Several
days later, we were told by the ***s that their bank showed that our Dealership had charged them $91.50. However, our transaction summaries from the credit card company showed no such charge at that time. We continued to investigate the situation, but unfortunately information provided by the bank did not match our merchant statements. On 8/30/16, we were able to finally receive confirmation that our Dealership had received the transaction monies that previously showed as a declined transaction on all of our merchant summaries ($91.50). Therefore, we were able to credit the ***s the disputed amount. We apologize that the process took longer than desired and are happy that the matter could finally be resolved
Yes my daughter drove the car and she brought it in. Glenn did NOT notify me that GM repossessed my vehicle. If he was a true gentlemen he would have picked up the phone and called me. Yes my car was there for a long time because we could not afford to pay the $2000 plus dollars. I even reached out to the Veterans Commission to help me pay for the bill, but they refused. Glenn didn't offer to work with us, except the one time he called. He had my car, it was his responsibility to pick up the phone and tell me the car was taken. Instead, he ignored the fact that I am 86 years old.
Thank you to the Revdex.com for the opportunity to respond to the case filed by [redacted]Case ID [redacted]). We are sorry that the claimant was frustrated and feels we are dishonest. We regret that he will not be returning to our Dealership. However, we respect that...
decision. We also stand behind the work that we originally did, which we confirmed when we brought him back to the Dealership to examine his new concern two weeks after his cylinder repair. We disassembled the area of concern and do not feel that we damaged or otherwise caused the problem with his wiper switch during the unrelated repair we performed. In an effort to alleviate his concerns, we offered a discounted repair, which he declined. To reiterate, we are sorry for his frustrations, but we are not willing to refund him money that he did not pay to us.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Again, I was not unhappy with their customer service, the fact that used parts and a junkyard door were used is what was upsetting, I wanted my vehicle to be returned to me as it was before the accident, which was relatively new and now it's not. The car squeaks where it didn't before and I am extremely upset about that, I am tired of pointing out problems to a shop full of professionals where maybe if they felt it was not fully repairable should have went for a total instead of t taking $7,800 when my car is only worth $10,000-$11,000, obviously the insurance approved or denied repairs, if my car was unable to be repair it should have been totaled, maybe my complaint should have been with [redacted] which appears to be a terrible insurer. But then again which of them are good?
I am rejecting this response because: this company is dishonest. They told GM something different than they told me, and they only responded to me and started to try to fix stuff because I started leaving bad reviews online, then all of the sudden "GM called and wants to investigate one of those error codes further", even though they had my car for 6 days supposedly working with GM on it.So now they told me the repair which sounds pretty major (for a brand new car), is supposed to take 3 days, so I have gotten a new call every day past the 3 days with some new excuse why they couldn't give my new car back repaired. Yesterday's call is that the weather is supposed to be cold so we want to drive it then to make sure it works (even though it was supposed to be in the mid 50's). Then I get a call today that says now it has a cracked windshield.. So I feel they have just been dishonest these last 6 days and didn't want to tell me, and probably would have tried to just fix this windshield without telling me if they could have gotten away with it. They have owned this car more than I have and my trials to the subscription free services are emailing me saying they are expiring now that I have had a chance to try them out... how humorous... I have had this car less than this dealership. Please read over my attached bullet points for all they 'have done for me'.
Regards,
[redacted]
A settlement check has been mailed to Ms. Benjamin. Copy is attached.
Please note the attached image. This cable directly above the lock cylinder was adjusted or otherwise disconnected during the warrantied repair work. The cable was connected loosely causing a short and malfunction. This area was exposed during working on the cylinder, as Mr. [redacted] stated that it had taken his tech all day to work on a 1.5 hour job and when I picked up up it wasn't ready because all of the trim meet needed put back onto the vehicle. I do not accept the logic behind their response.
Complaint: 12302054
I am rejecting this response because:
Regards,
Nicholas Unger
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Thank you to the Revdex.com for the opportunity to respond to the case filed by Lisa C[redacted] (Case ID [redacted]). The claimant first accuses us of not assisting her husband when he was towing her vehicle out of our Dealership. We are not aware that he ever asked for...
assistance. It is not standard procedure for us to assist tow truck drivers in performing their duties. However, if informed about vehicle location or maneuverability concerns, we are willing to assist. To our knowledge, the claimant’s husband never made anyone aware that he needed assistance with towing. We feel that it is not fair to accuse us of not assisting when assistance was never requested. The claimant complains of a plastic piece under her car that was repeatedly taped to secure it in place. The claimant was aware that was how we were repairing that plastic piece for years. It was reviewed with her by her regular Service Advisor each time she complained of the rattle. We used tape to secure the piece because the claimant did not wish to pay to replace the part. The claimant complains of two repairs that she claims were not performed correctly – a concern with her dash and a concern with her turn signal. In the case of the dash, since the repair was completed, we have not been given the opportunity to examine where and how the problems apparently exist. As the claimant was told several months ago when she was called by our Service Manager, we are happy to address workmanship concerns because we stand behind our work. However, it is not our policy to refund money without the opportunity to examine and correct the concerns. Regarding the turn signal, we did replace a turn signal switch in June 2016 and a bulb and socket in July 2016. These are two separate repairs that are not related to each other and repaired the claimant’s concerns at the time. If she continues to experience problems with her turn signal, then we need to inspect the vehicle and her current concerns to determine if they are related to the repair we performed. Regarding the claimant’s engine – a check engine light can come on for hundreds of different reasons. Because it came on several times in the months or years leading up to her engine failure does not mean that the engine failure could have been predicted or foreseen. The money that the claimant spent in 2016 was related to a number of different concerns with her steering, brakes, tires, and suspension. Spending money to perform repairs on these items unfortunately does not guarantee that no problems will occur with the engine, especially on a vehicle that is 13 years old. We regret that the claimant no longer trusts our Dealership or the repairs we performed on her vehicle. We also regret that she is frustrated with the number of repairs that were needed on her vehicle. However, we have detailed records of the claimant’s documented concerns over the years and the actions we took along the way to address them. We stand behind the repairs we performed and how we communicated our corrective actions to her. Our position regarding her complaints remains the same as when she wrote her letter several months ago, after which we did follow up with her to attempt to address her concerns: we are happy to reexamine her remaining concerns with the repairs we did perform on her dash and her turn signal, but we cannot refund money to her without being able to diagnose that those concerns exist and that they are related to a repair that she paid for.
We have spoken to the [redacted] family, today Saturday, March 10, and have agreed to work through the issue with the DVD player. We agreed to have a service appointment set for them at their earliest convenience so we can diagnose what is causing the DVD player to not work. We will then determine the...
next course of action with that information.
The claimant brought her vehicle to our Dealership on Friday 5/8/15 so we could review with her the damage she claims we caused. We never worked on this vehicle; we simply parked it for her as a courtesy while she drove her other vehicle home. We do NOT believe that the damage to handle was...
caused by our driver, as he had no reason to adjust that handle when he was simply driving the vehicle for a short distance to park it. Furthermore, the seat cushion has been compressed through years of use and likely caused the handle to fall off prior to being parked at our facility.
However, in the spirit of compromise and because we wish to settle this matter and move forward, we will reimburse the claimant for the amount needed to repair the seat handle on her vehicle. In her claim, she states that she wishes to receive $1000 to repair her vehicle. This is an excessive amount. Two parts are needed to repair the seat - a handle and a cover cap. Our cost on these two parts is $76.07. A half-hour of technician time is needed to install them. Therefore, we will give the claimant a check for $121.18 to cover repair of her seat handle. She may use that money to repair her vehicle in any manner she wishes at any other repair facility she wishes.
In exchange for this settlement, this matter must be considered closed by all parties involved. Dave Gill Chevrolet will not be held accountable for additional problems that occur with any of the claimant’s vehicles.
Mr. [redacted],I hope your visit to the dealership since this complaint was filed has allayed some of your concerns. We can't reiterate enough how sorry we are about the delay in the processing of your paperwork. As Lisa shared with you, we encountered an unexpected and rare complication with...
the title of your Cadillac, which was not disclosed to us by the previous owner and was not visible to us through the online title checks we perform as part of our due diligence on out-of-state trade-in titles. That said, we take seriously the fact that you are our customer and are counting on us to complete your deal quickly and without incident. We are so sorry that we have not been able to fulfill those expectations in this case, despite our best efforts. As for the Cadillac, we will of course extend the terms of our 30-day warranty to ensure that your concerns about the check engine light are addressed at no cost to you. I believe Lisa shared that with you during your visit, as well. It is my understanding that since we have just received clear title to your Cadillac, we will be able to complete processing in short order. I believe you picked up your plates this morning and that final processing of your trade is now p[redacted]ible as well. Thank you again for your business, Mr. [redacted]. We will continue to approach your deal with an appropriately strong sense of urgency until it's brought to completion. Thank you for your patience.Best regards, David V[redacted] General Manager