In response to claim #***: Customer placed a service call for her business on July 28, Customer was not present, her son was present at the time The service call was completed and the bill for $was given to her son Our policy is COD however, since we
could not get in touch with customer, we had to leave the bill Customer placed another service call for her residence on 08-16-2016, however her previous bill had not yet been paid Customer told our technician she would not be home but technician could enter the house to make the repair Our technician told customer that her previous balance was unpaid and that she would need to provide payment for the previous balance before any further repairs could be made Customer committed to providing a credit card for the repairs if technician would call her with the previous amount as well as the amount for this repair. Technician went to customer's home, assessed what repairs needed to be made and tried to call the customer with an estimate The technician called the customer times with no answer throughout his repair visit at her home Technician left a message for customer indicating that repairs would be approximately $and he needed her payment info before he could make any repairs and to please call back as soon as possible Technician called the office and asked the office if she had called, which she had not, and asked that the office try to call her The office manager tried calling the customer three times as well, with no answer or return call The technician left customer's home. Customer called into the office on August 30, with her credit card information At that time, technician was dispatched and completed the repairs the same day. Over the next several weeks, customer repeatedly made harassing phone calls to the technician, the office and the owner The owner politely explained to her that our policy was COD and that payment needed to be made at the time of service and since we did not hear back from her we could not complete the repairs since she already had an outstanding balance of $and given her previous payment history Customer called harassing the technician several more times and eventually we had to block her number from calling his cell phone. In 2011, we completed an install for the customer at her business We had a hard time collecting payment at that time as customer called in with several credit card numbers that were declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on our *** page Our response to the post was that we would not reply to the comment other than that our policy was not to disclose personal and payment history on social media out of respect for our customers Had customer called in to explain circumstances that prevented her from making payment immediately, we may have been inclined to work with her Since customer declined to call in with any information, and given her previous payment history with the install, we had no choice but to assume that she did not intend to make payment, and therefore would not allow any further charges to incur
In response to claim #***: Customer placed a service call for her business on July 28, Customer was not present, her son was present at the time The service call was completed and the bill for $was given to her son Our policy is COD however, since we
could not get in touch with customer, we had to leave the bill Customer placed another service call for her residence on 08-16-2016, however her previous bill had not yet been paid Customer told our technician she would not be home but technician could enter the house to make the repair Our technician told customer that her previous balance was unpaid and that she would need to provide payment for the previous balance before any further repairs could be made Customer committed to providing a credit card for the repairs if technician would call her with the previous amount as well as the amount for this repair. Technician went to customer's home, assessed what repairs needed to be made and tried to call the customer with an estimate The technician called the customer times with no answer throughout his repair visit at her home Technician left a message for customer indicating that repairs would be approximately $and he needed her payment info before he could make any repairs and to please call back as soon as possible Technician called the office and asked the office if she had called, which she had not, and asked that the office try to call her The office manager tried calling the customer three times as well, with no answer or return call The technician left customer's home. Customer called into the office on August 30, with her credit card information At that time, technician was dispatched and completed the repairs the same day. Over the next several weeks, customer repeatedly made harassing phone calls to the technician, the office and the owner The owner politely explained to her that our policy was COD and that payment needed to be made at the time of service and since we did not hear back from her we could not complete the repairs since she already had an outstanding balance of $and given her previous payment history Customer called harassing the technician several more times and eventually we had to block her number from calling his cell phone. In 2011, we completed an install for the customer at her business We had a hard time collecting payment at that time as customer called in with several credit card numbers that were declined, before eventually providing one that was approved. Customer recently posted derogatory feedback on our *** page Our response to the post was that we would not reply to the comment other than that our policy was not to disclose personal and payment history on social media out of respect for our customers Had customer called in to explain circumstances that prevented her from making payment immediately, we may have been inclined to work with her Since customer declined to call in with any information, and given her previous payment history with the install, we had no choice but to assume that she did not intend to make payment, and therefore would not allow any further charges to incur