Revdex.com spoke with [redacted] from the businessShe said that she has sent the letters of satisfaction to the customer upon notification of the issue
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
To Whom it May Concern:
*** *** hold fee was mailed to her on the date specified, which was March 26, This is clearly noted on the envelopeHowever, the mail was returned undeliverable due to *** *** moving and not forwarding her mail.
We did not
receive the returned mail until May 7th I am*** a copy of the envelope for your records.
The check will be mailedtothe address that *** *** provided on May 7th
Management have
spoken with *** *** regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $*** she intended to pay on her old balance at ** *** *** was applied at move in to her new unit * *** *** After this payment was applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August payment by the $***. Ms*** is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit. She feels that this was our error and that we should wave the balance due on ** *** ***. I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August rent, therefore, she still owes the community $*** to be paid in full
Pamela W***
Property Manager
England Run North Apartments
Newcastle Place |Fredericksburg, VA | ***
[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed as to any balance being credited to my account as well as ever being informed that I had any balance due after what I paid was improperly input via your employeeWhen I moved out in 2015, I received a refund which indiciates that I do not have a balance with England Run North Apartments and had I not had a rental verification done for a property that I was denied for because of the verification I received from your business I would still not know about any balance being owed that I already paidI was never informed that this was sent to my credit either especially when I was under the impression that I had already paid thisI do not appreciate the way this was/and currently still being handled, the lack of communication, the stress that it has caused me within the last month of finding out and the way I was spoken to by your businessI will be sure to let people that I know considering renting from this organization the way they handle their tenants especially considering I've never caused any problems while living there, always paid my rent on time and my homes have always been in the same condition when leaving as they were when I enteredI also had to deal with the office attempting to throw me into an apartment the second time moving in that was full of roaches! I still have my letter stating this that I provided to the rental office the day of my move inI am asking that this be removed and cleared from my credit and your account that you have for the first time living at the residence as this has already been paid once and I continued to pay what I was told I owed.
Regards,
*** ***
Revdex.com spoke with [redacted] from the business. She said that she has sent the letters of satisfaction to the customer upon notification of the issue.
Revdex.com spoke with [redacted] from the businessShe said that she has sent the letters of satisfaction to the customer upon notification of the issue
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
To Whom it May Concern:
*** *** hold fee was mailed to her on the date specified, which was March 26, This is clearly noted on the envelopeHowever, the mail was returned undeliverable due to *** *** moving and not forwarding her mail.
We did not
receive the returned mail until May 7th I am*** a copy of the envelope for your records.
The check will be mailedtothe address that *** *** provided on May 7th
Management have
spoken with *** *** regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $*** she intended to pay on her old balance at ** *** *** was applied at move in to her new unit * *** *** After this payment was applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August payment by the $***. Ms*** is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit. She feels that this was our error and that we should wave the balance due on ** *** ***. I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August rent, therefore, she still owes the community $*** to be paid in full
Pamela W***
Property Manager
England Run North Apartments
Newcastle Place |Fredericksburg, VA | ***
[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed as to any balance being credited to my account as well as ever being informed that I had any balance due after what I paid was improperly input via your employeeWhen I moved out in 2015, I received a refund which indiciates that I do not have a balance with England Run North Apartments and had I not had a rental verification done for a property that I was denied for because of the verification I received from your business I would still not know about any balance being owed that I already paidI was never informed that this was sent to my credit either especially when I was under the impression that I had already paid thisI do not appreciate the way this was/and currently still being handled, the lack of communication, the stress that it has caused me within the last month of finding out and the way I was spoken to by your businessI will be sure to let people that I know considering renting from this organization the way they handle their tenants especially considering I've never caused any problems while living there, always paid my rent on time and my homes have always been in the same condition when leaving as they were when I enteredI also had to deal with the office attempting to throw me into an apartment the second time moving in that was full of roaches! I still have my letter stating this that I provided to the rental office the day of my move inI am asking that this be removed and cleared from my credit and your account that you have for the first time living at the residence as this has already been paid once and I continued to pay what I was told I owed.
Regards,
*** ***
Revdex.com spoke with [redacted] from the business. She said that she has sent the letters of satisfaction to the customer upon notification of the issue.