Kuhns Brothers Construction Inc

Review: My wife and I selected Dave Kuhns of Kuhns Brothers Construction to install our home's roof, siding, soffit/facia, gutters and downspouts. We have attempted to repeatedly contact Dave Kuhns to repair our rear gutters which were installed incorrectly as they retain water and are not sloped toward the downspout.We have had not choice other to employ an alternative provider to correct this deficiency because Dave Kuhns refuses to answer his phone or return his phone messages as we have left innumerable, detailed phone messages regarding this issue for Dave Kuhns.Desired Settlement: We are requesting a refund from Kuhns Brothers Construction for the cost of the alternative repair work to correct this construction deficiency.

Business

Response:

I had been chosen by a couple in [redacted], PA to do multiple renovations on their home in spring of 2010. We installed gutters and completed many other renovations in, approximately, May of 2010 for this couple and had no complaints reported to us as they were pleased with the jobs that we completed for them. I have been contacted by this couple since then to do additional renovations on their home, however at the time I had been overbooked doing work for a large company and was unable to do the additional renovations for this couple due to our busy schedule. In May of 2013 (three years later) I received a few messages, multiple days in a row, from this couple stating that they were going to be selling their home and had a home inspector come to the house to check the entire house for any defects and the home inspector told them that the gutters were holding water therefore they were hung improperly. At the time of these phone calls, I was out of town due to a family funeral and did not get back to them until I was back in the office a few days later but when I tried to contact the couple, there was no answer and I did leave a message but didn't get a return phone call.

I tried to call again on a few more occasions but got no answer or return calls once again. Since I wasn't getting any phone call back I sent 2 employees, one including my brother and partner in the business, to check the situation and at the time of the visit nobody was home. They did check the gutters and they were properly hung into the roof apron but there was about %" of water at the end of one gutter on the opposite end of the down-spouting. When the gutters were installed, they were installed into the roof apron properly so if there is any water being held, it is because the roof framing is un-level and the roof framing was not completed by Kuhns Brothers Construction. Once making the visit to their home and looking at the issue, I tried to contact them again receiving no answer or call back then a few days later I received a letter from the Revdex.com stating that there was a complaint made by this couple. There was no problem with the work that was done by Kuhns Brothers Construction and I wasn't given the opportunity to explain the problem to the couple before unfairly reporting me to the Revdex.com.