Kuhs Farm Estate

Initial Business Response / [redacted] (1000, 9, 2015/06/02) */ By our contract, once a client reserves a wedding date we consider it full and we do not do refundsThis is our main source of businessThis is a lovely couple and when we first had our meeting the grooms mom wanted it at her farmShe was pressuring and the bride felt pressured and even criedWe have another meeting and they stated things they wanted regarding design and I then get a message from our vendor coordinator and they are deciding to have the wedding at the grooms mother's farmI told them okay, but the terms of the contract they need to formally cancel with meThe bride emailed me and wanted a cancellation document written up which would release us allI did this and sent it back to herWithin days of their event, without formal cancellation, the whole amount is dueI did all of this, and I went out of town which does not stop me from answering emails or callsShe said she wanted a few things changed with the contract, but I got no phone call or anything regarding the changes she wanted and instead I got this complaint from herTheir wedding was supposed to happen this past weekend, and it represents a big loss for usI am not sure what to say but we had told them our threshold and they still have not technically cancelledThe bride said she needed to make some changes and discuss it and there was nothing regarding what they wanted to changeTo this day they never formally cancelled or gave me terms that would be more agreeable to themI really like them but they knew what they needed to do and they never completed itThey ended up having their wedding at the mother's farm

Initial Business Response /* (1000, 9, 2015/06/02) */
By our contract, once a client reserves a wedding date we consider it full and we do not do refunds. This is our main source of business. This is a lovely couple and when we first had our meeting the grooms mom wanted it at her farm. She was...

pressuring and the bride felt pressured and even cried. We have another meeting and they stated things they wanted regarding design and I then get a message from our vendor coordinator and they are deciding to have the wedding at the grooms mother's farm. I told them okay, but the terms of the contract they need to formally cancel with me. The bride emailed me and wanted a cancellation document written up which would release us all. I did this and sent it back to her. Within 30 days of their event, without formal cancellation, the whole amount is due. I did all of this, and I went out of town which does not stop me from answering emails or calls. She said she wanted a few things changed with the contract, but I got no phone call or anything regarding the changes she wanted and instead I got this complaint from her. Their wedding was supposed to happen this past weekend, and it represents a big loss for us. I am not sure what to say but we had told them our threshold and they still have not technically cancelled. The bride said she needed to make some changes and discuss it and there was nothing regarding what they wanted to change. To this day they never formally cancelled or gave me terms that would be more agreeable to them. I really like them but they knew what they needed to do and they never completed it. They ended up having their wedding at the mother's farm.